Quality Assurance Coordinator - Dublin/London/Amsterdam/Frankfurt

ATC is a global logistics, white glove, and technical services specialist for data centres. Our focus is on anticipating the critical needs of our clients and delivering industry-leading standards for safety, security and reliability. Since being established in 1979, we have continued to lead our dedicated teams across Europe to build strong relationships with our clients. Our mission is to deliver and install Europe's data centres with precision and care.

We achieve this by focusing on our team and our services:

• Our Team – Powered by people to keep data centres moving safely and securely. We recognise that our greatest strength is our staff, which is why we promote a culture of personal development and professional training, both internally and from leading industry bodies.
• Our Services – We provide a range of specialised services tailored to the individual needs and demands of each client, their equipment, and their data centre infrastructure. From managing specialised computer transport, and IT relocation services, to logistics and planning, and data centre commissioning and decommissioning; we adapt our 45+ years of expertise to every situation.

This Role

The Quality Assurance Coordinator is a key member of ATC's Service Operations team, responsible for driving quality management and ensuring exceptional customer service. You will enhance ATC's quality management system, act as an escalation point for customers, and support strategic initiatives across the business. This role requires strong visibility on team performance, quick response to escalations, and involvement in operational strategies, new service development, and business case preparation. You will collaborate with leadership on strategic projects, maintain customer relationships, and implement corrective actions to resolve challenges. The position includes occasional travel (10%) to other ATC offices and vendor meetings. Your work directly impacts company performance through proactive quality improvements and customer-focused solutions.

Work Pattern: Office-based for the first 6 months, transitioning to hybrid upon successful probation.

Location: Dublin/London/Amsterdam/Frankfurt

Role & Responsibilities

• People Management
  • Create and promote a culture of staff well-being with a positive, inclusive company culture
  • Develop a culture of accountability, customer awareness, and collaboration in the team
  • Set SMART objectives and goals to achieve performance-based targets
  • Conduct regular and documented face-to-face meetings with your manager
• Operations
  • Continuously review and suggest process improvements to support Technical Services, Service Operations teams, effective communications, and improved efficiency
  • Continually monitor Vendor performance for White Glove Operations and implement improvement mechanisms
  • Support or lead the Incident management platform for our CAPA (Corrective Action Preventative Action) process, carry out comprehensive investigations, and implement corrective actions in line with ATC's quality management system incorporating lessons learned, trend analysis & bring CAPA's to a close
  • Engage across all relevant operations teams to support the process of continuous improvement in all activities by delivering the ATC Lean Continuous Improvement methodology
  • Become a Lean Continuous Improvement Advocate for the business
  • Manage ongoing live and historic Lean Project data & results
• Planning
  • In collaboration with the Planning and Business Operations managers, ensure quality outcomes from the Planning Team by leveraging the ISO QMS
  • Support Planning Senior Manager to standardise and document business processes to enable continuous improvement, efficiency, and reporting
• Transportation
  • In collaboration with the Transportation and Business Services managers, ensure quality outcomes from the Transportation Team by leveraging the ISO QMS
  • Work to review Fleet maintenance plans with ATC fleet manager, fleet utilisation plans and driver efficiency
  • Navigate the Transportation Vendors Performance, Audit & Sustainability roll out. Ensuring compliance and reporting
• Technical Services
  • In collaboration with the Technical Services and Business Services managers, ensure quality outcomes from the Technical Services Teams by leveraging the ISO QMS
  • Engage with Technical Services Team and their direct reports to develop the process of continuous improvement in all activities
  • Review and implement the existing White Glove Service Plan in partnership with the Senior Technical Services manager and DCPM
• Projects
  • Actively engage in new projects identified as a key business need
  • Maintain vendor rating metrics and knowledge bank of vendor resources
  • Establish and update SOPs, providing training on SOPs to vendors as required
  • Proactively work with partners and transportation vendors to respond to changing customer requirements and ensure schedules and requirements are met and accurately reported
• Reporting
  • Prepare monthly and quarterly narrative reports of performance, including any corrective action plans
  • Document control to ISO standard and IMS Library
  • Prepare and send Weekly Scorecard result to the business

Requirements

Ability to be flexible in respect of work standards and demands. Capable of working under pressure at times and to strict deadlines. Ability to complete tasks. Resilient and able to deal with changing priorities. The successful candidate will be required to possess and demonstrate:

• 1-3 years of experience in quality management and operations
• Insisting on the highest standards and ability to challenge improvements in successful teams
• Analytical skills and structured reporting ability
• Proven project management skills, ISO certification, audit preparation and delivery
• Previous exposure to a culture of continuous improvement
• Excellent interpersonal skills and the ability to work at all levels, inside and outside operations
• Very strong communication skills to deal regularly with staff at all levels of the organisation and in all functions, when working closely with non-operations staff
• Proven capability to implement operational improvements to enhance service and productivity
• Proven ability to organise self and others to achieve objectives
• Experience in supporting and developing staff/teams to deliver superior results and a team development mentality
• Excellent written and verbal communication skills
• Computer skills; with experience and knowledge of ERP software, Excel, Word, and to a lesser extent, PowerPoint

The following qualifications, skills and experience would be an advantage:

• Experience of MS SharePoint in a corporate environment
• Experience or certification in Lean Six Sigma Green belt or higher
• Exposure to Quality management systems and Internal management systems

Note: We are unable to provide visa sponsorship for this role. Please submit your updated resume/CV in English.

Benefits

Compensation & benefits include competitive market salary, performance-based bonus, company pension plan, sports & social club, hybrid work pattern, and opportunities for continuing professional development.