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- Tasks: Drive quality management and ensure exceptional customer service in a dynamic logistics environment.
- Company: Join ATC, a leader in data centre logistics with a focus on safety and reliability.
- Benefits: Competitive salary, personal development opportunities, and a positive company culture.
- Why this job: Make a real impact on quality improvements and customer-focused solutions in a global setting.
- Qualifications: Strong communication skills and a passion for continuous improvement.
- Other info: Hybrid work model after probation and occasional travel to other offices.
The predicted salary is between 36000 - 60000 £ per year.
Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features.
This range is provided by ATC (part of Arvato). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
ATC is a global logistics, white glove, and technical services specialist for data centres. Our focus is on anticipating the critical needs of our clients and delivering industry-leading standards for safety, security and reliability. Since being established in 1979, we have continued to lead our dedicated teams across Europe to build strong relationships with our clients.
Our mission is to deliver and install Europe's data centres with precision and care. We achieve this by focusing on our team and our services:
- Our Team – Powered by people to keep data centres moving safely and securely. We recognise that our greatest strength is our staff, which is why we promote a culture of personal development and professional training, both internally and from leading industry bodies.
- Our Services – We provide a range of specialised services tailored to the individual needs and demands of each client, their equipment, and their data centre infrastructure. From managing specialised computer transport, and IT relocation services, to logistics and planning, and data centre commissioning and decommissioning; we adapt our 45+ years of expertise to every situation.
ATC operates in a dynamic global market where clients demand a service that is right first time, every time; we are recruiting motivated and driven people to work in a company that is Driving Forward.
This Role: The Quality Assurance Coordinator is a key member of ATC's Service Operations team, responsible for driving quality management and ensuring exceptional customer service. You will enhance ATC's quality management system, act as an escalation point for customers, and support strategic initiatives across the business.
This role requires strong visibility on team performance, quick response to escalations, and involvement in operational strategies, new service development, and business case preparation. You will collaborate with leadership on strategic projects, maintain customer relationships, and implement corrective actions to resolve challenges.
The position includes occasional travel (10%) to other ATC offices and vendor meetings. Your work directly impacts company performance through proactive quality improvements and customer-focused solutions.
Work Pattern: Office-based for the first 6 months, transitioning to hybrid upon successful probation.
Location: Dublin/London/Amsterdam/Frankfurt
Role & Responsibilities:
- People Management
- Create and promote a culture of staff well-being with a positive, inclusive company culture.
- Develop a culture of accountability, customer awareness, and collaboration in the team.
- Set SMART objectives and goals to achieve performance-based targets.
- Conduct regular and documented face-to-face meetings with your manager.
- Operations
- Continuously review and suggest process improvements to support Technical Services, Service Operations teams, effective communications, and improved efficiency.
- Continually monitor Vendor performance for White Glove Operations and implement improvement mechanisms.
- Support or lead the Incident management platform for our CAPA (Corrective Action Preventative Action) process, carry out comprehensive investigations, and implement corrective actions in line with ATC's quality management system incorporating lessons learned, trend analysis & bring CAPA's to a close.
- Engage across all relevant operations teams to support the process of continuous improvement in all activities by delivering the ATC Lean Continuous Improvement methodology.
- Become a Lean Continuous Improvement Advocate for the business.
- Manage ongoing live and historic Lean Project data & results.
- Planning
- In collaboration with the Planning and Business Operations managers, ensure quality outcomes from the Planning Team by leveraging the ISO QMS.
- Support Planning Senior Manager to standardise and document business processes to enable continuous improvement, efficiency, and reporting.
- Transportation
- In collaboration with the Transportation and Business Services managers, ensure quality outcomes from the Transportation Team by leveraging the ISO QMS.
- Work to review Fleet maintenance plans with ATC fleet manager, fleet utilisation plans and driver efficiency.
- Navigate the Transportation Vendors Performance, Audit & Sustainability roll out. Ensuring compliance and reporting.
- Technical Services
- In collaboration with the Technical Services and Business Services managers, ensure quality outcomes from the Technical Services Teams by leveraging the ISO QMS.
- Engage with Technical Services Team and their direct reports to develop the process of continuous improvement in all activities.
- Review and implement the existing White Glove Service Plan in partnership with the Senior Technical Services manager and DCPM.
- Projects
- Actively engage in new projects identified as a key business need.
- Maintain vendor rating metrics and knowledge.
Quality Assurance Coordinator - Dublin/London/Amsterdam/Frankfurt employer: ATC (part of Arvato)
Contact Detail:
ATC (part of Arvato) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Coordinator - Dublin/London/Amsterdam/Frankfurt
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another applicant; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and authentic, not like a robot reciting lines.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar names when we’re reviewing candidates.
We think you need these skills to ace Quality Assurance Coordinator - Dublin/London/Amsterdam/Frankfurt
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality Assurance Coordinator role. Highlight relevant experience and skills that match the job description. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about quality assurance and how your background aligns with our values at ATC. Keep it engaging and personal.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved processes or enhanced customer satisfaction in previous roles. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at ATC (part of Arvato)
✨Know Your Quality Standards
Familiarise yourself with quality management systems, especially ISO standards relevant to the role. Be ready to discuss how you’ve applied these in past experiences and how they can enhance ATC's operations.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled escalations or quality issues in previous roles. Highlight your approach to corrective actions and continuous improvement, as this will resonate well with the company's focus on proactive solutions.
✨Emphasise Team Collaboration
Since the role involves working closely with various teams, be prepared to discuss your experience in fostering a collaborative environment. Share specific instances where you’ve successfully worked with others to achieve quality outcomes.
✨Ask Insightful Questions
Prepare thoughtful questions about ATC’s current quality initiatives and future projects. This shows your genuine interest in the company and helps you understand how you can contribute to their mission of delivering exceptional service.
