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- Tasks: Drive quality management and enhance customer service in a dynamic logistics environment.
- Company: Global leader in logistics and technical services for data centres.
- Benefits: Competitive salary, personal development opportunities, and hybrid work model after probation.
- Why this job: Make a real impact on quality assurance and customer satisfaction in a fast-paced industry.
- Qualifications: Strong communication skills and experience in quality management or customer service.
- Other info: Join a supportive team culture focused on continuous improvement and career growth.
The predicted salary is between 36000 - 60000 £ per year.
ATC is a global logistics, white glove, and technical services specialist for data centres. Our focus is on anticipating the critical needs of our clients and delivering industry-leading standards for safety, security, and reliability. Since being established in 1979, we have continued to lead our dedicated teams across Europe to build strong relationships with our clients. Our mission is to deliver and install Europe’s data centres with precision and care.
We achieve this by focusing on our team and our services:
- Our Team – Powered by people to keep data centres moving safely and securely. We recognise that our greatest strength is our staff, which is why we promote a culture of personal development and professional training, both internally and from leading industry bodies.
- Our Services – We provide a range of specialised services tailored to the individual needs and demands of each client, their equipment, and their data centre infrastructure. From managing specialised computer transport, and IT relocation services, to logistics and planning, and data centre commissioning and decommissioning; we adapt our 45+ years of expertise to every situation.
ATC operates in a dynamic global market where clients demand a service that is right first time, every time; we are recruiting motivated and driven people to work in a company that is Driving Forward.
This Role
The Quality Assurance Coordinator is a key member of ATC’s Service Operations team, responsible for driving quality management and ensuring exceptional customer service. You will enhance ATC’s quality management system, act as an escalation point for customers, and support strategic initiatives across the business. This role requires strong visibility on team performance, quick response to escalations, and involvement in operational strategies, new service development, and business case preparation. You will collaborate with leadership on strategic projects, maintain customer relationships, and implement corrective actions to resolve challenges. The position includes occasional travel (~10%) to other ATC offices and vendor meetings. Your work directly impacts company performance through proactive quality improvements and customer-focused solutions.
Work Pattern: Office-based for the first 6 months, transitioning to hybrid upon successful probation.
Location: Dublin/London/Amsterdam/Frankfurt
Role & Responsibilities
- People Management
- Create and promote a culture of staff well-being with a positive, inclusive company culture.
- Develop a culture of accountability, customer awareness, and collaboration in the team.
- Set SMART objectives and goals to achieve performance-based targets.
- Conduct regular and documented face-to-face meetings with your manager.
- Operations
- Continuously review and suggest process improvements to support Technical Services, Service Operations teams, effective communications, and improved efficiency.
- Continually monitor Vendor performance for White Glove Operations and implement improvement mechanisms.
- Support or lead the Incident management platform for our CAPA (Corrective Action Preventative Action) process, carry out comprehensive investigations, and implement corrective actions in line with ATC’s quality management system incorporating lessons learned, trend analysis & bring CAPA’s to a close.
- Engage across all relevant operations teams to support the process of continuous improvement in all activities by delivering the ATC Lean Continuous Improvement methodology.
- Become a Lean Continuous Improvement Advocate for the business.
- Manage ongoing live and historic Lean Project data & results.
- Planning
- In collaboration with the Planning and Business Operations managers, ensure quality outcomes from the Planning Team by leveraging the ISO QMS.
- Support Planning Senior Manager to standardise and document business processes to enable continuous improvement, efficiency, and reporting.
- Transportation
- In collaboration with the Transportation and Business Services managers, ensure quality outcomes from the Transportation Team by leveraging the ISO QMS.
- Work to review Fleet maintenance plans with ATC fleet manager, fleet utilisation plans and driver efficiency.
- Navigate the Transportation Vendors Performance, Audit & Sustainability roll out, ensuring compliance and reporting.
- Technical Services
- In collaboration with the Technical Services and Business Services managers, ensure quality outcomes from the Technical Services Teams by leveraging the ISO QMS.
- Engage with Technical Services Team and their direct reports to develop the process of continuous improvement in all activities.
- Review and implement the existing White Glove Service Plan in partnership with the Senior Technical Services manager and DCPM.
- Projects
- Actively engage in new projects identified as a key business need.
- Maintain vendor rating metrics and knowledge.
Quality Assurance Coordinator - Dublin/London/Amsterdam/Frankfurt employer: ATC Computer Transport & Logistics
Contact Detail:
ATC Computer Transport & Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Coordinator - Dublin/London/Amsterdam/Frankfurt
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching ATC and its services. Knowing the ins and outs of what we do will help you stand out and show your genuine interest in the role.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let your true self show!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team!
We think you need these skills to ace Quality Assurance Coordinator - Dublin/London/Amsterdam/Frankfurt
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Quality Assurance Coordinator role. Highlight any relevant experience in quality management, customer service, and process improvement to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about quality assurance and how you can contribute to our mission at ATC. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills: In your application, share examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and implement effective solutions, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at ATC Computer Transport & Logistics
✨Know Your Quality Management Systems
Familiarise yourself with quality management systems, especially ISO standards, as they are crucial for the role. Be ready to discuss how you've applied these principles in past experiences and how they can enhance ATC's operations.
✨Showcase Your People Skills
As a Quality Assurance Coordinator, you'll need to promote a positive culture and manage teams effectively. Prepare examples of how you've fostered collaboration and accountability in previous roles, highlighting your ability to engage and motivate others.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle escalations. Think of specific situations where you implemented corrective actions or improved processes, and be ready to explain your thought process and outcomes.
✨Research ATC and Its Services
Understand ATC's mission and the specific services they offer. This knowledge will help you align your answers with their values and demonstrate your genuine interest in contributing to their success in the data centre logistics sector.
