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- Tasks: Build strong relationships with key clients and ensure their satisfaction.
- Company: Join ATC, a leader in logistics and technical services for data centres since 1979.
- Benefits: Enjoy flexible hybrid work, competitive salary, bonuses, and 30 days off per year.
- Why this job: Be part of a dynamic team driving forward in the fast-paced data centre industry.
- Qualifications: Bachelor's degree and 3+ years in account management; strong negotiation skills required.
- Other info: Position available in Dublin, London, Frankfurt, or Amsterdam; travel flexibility needed.
The predicted salary is between 36000 - 60000 £ per year.
Key Account Manager – Dublin/London/Amsterdam/Frankfurt
3 weeks ago Be among the first 25 applicants
ATC is a European logistics, white glove, and technical services specialist for data centres. Our focus is on anticipating the critical needs of our clients and delivering industry-leading standards for safety, security and reliability. Since being established in 1979, we have continued to lead our dedicated teams across Europe to build strong relationships with our clients.
Our mission is to deliver and install Europe’s data centres with precision and care. We achieve this by focusing on our team and our services:
- Our Team – Powered by people to keep data centres moving safely and securely
- Our Services – We provide a range of specialised services tailored to the individual needs and demands of each client, their equipment, and their data centre infrastructure
From managing specialised computer transport, and IT relocation services, to logistics and planning, and data centre commissioning and decommissioning; we adapt our 40+ years of expertise to every situation.
ATC operates in a dynamic global market where clients demand a service that is right first time, every time; we are recruiting motivated and driven people to work in a company that is Driving Forward .
This Role
The Key Account Manager is responsible for fostering strong, long-term relationships with key clients, aligning our services with their business objectives, and ensuring high-level customer satisfaction. This role involves strategic planning, negotiations, and managing the overall health of the account, with a focus on understanding and addressing the customer’s broader business needs.
This role is open to candidates based in any of the following locations: Dublin, London, Frankfurt, or Amsterdam.
Responsibilities
- Strategic Planning: Develop and execute long-term account strategies that align with customer goals and drive business growth
- Relationship Building: Cultivate strong relationships with key stakeholders at the client organisation, serving as their trusted advisor
- Contract Negotiations: Lead negotiations and RFQ renewals, ensuring mutually beneficial agreements
- Account Health Management: Monitor the overall health of the account, proactively identifying and addressing potential risks
- Escalation Management: Act as the primary point of contact for escalations, ensuring timely resolution and maintaining customer satisfaction
- Business Alignment: Understand the customer’s business objectives and challenges and align our services to meet those needs
- Performance Metrics: Track and report on key performance indicators (KPIs) related to account performance, customer satisfaction, and retention
- Cross-functional Collaboration: Work closely with internal teams (e.g. Marketing and Operations) to ensure customer success
Requirements
The ideal candidate will demonstrate strong negotiation skills, problem-solving abilities, and effective communication, all while contributing to the successful achievement of the organisation’s goals.
Candidate Requirements
- Bachelor’s degree in business, or a related field
- 3+ years of experience in account management, client services, or a related field, with a focus on strategic planning and relationship management
- Fluency in English is required; proficiency in additional European language(s) is a plus
- Excellent communication and interpersonal skills
- Ability to understand and align with customer business objectives
- Strong negotiation and contract management skills
- Proven track record of managing complex accounts and driving growth
- Strong problem-solving skills and the ability to manage escalations effectively
- Proficiency in CRM tools and Microsoft Office Suite
- Flexibility to travel within Europe/UK/Nordics to meet with key clients
- Prior experience in a similar role within the data centre or logistics industry would be an advantage
Competencies
- Strategic Thinking: Ability to think long-term and develop strategic plans that align with business goals
- Customer Focus: Deep understanding of customer needs and the ability to anticipate future requirements
- Leadership: Ability to lead cross-functional teams and influence without direct authority
- Results-Oriented: Focused on achieving targets and driving continuous improvement
Location and Travel
- This position is open to candidates based in any of the following locations: Dublin, London, Frankfurt, or Amsterdam
- Candidates must have the legal right to work in the specified location; no Visa sponsorship will be provided
- A full clean driving licence is required
- Flexibility to travel within Europe/UK/Nordics to meet with key clients
Please submit your updated CV/resume in English. Benefits
The remunerating package, including salary and benefits, is negotiable depending on experience. The package may include the following:
- Competitive market salary
- Performance-based bonus
- Attractive commission structure
- Flexible hybrid working environment
- AIG Virtual Care Programme
- Opportunity to work from abroad 30 days per year
- Opportunities for continuing professional development
- Company pension plan
- Sports & social club
Seniority level
- Associate
Employment type
- Full-time
Job function
- Customer Service
- Industries
- IT Services and IT Consulting
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Key Account Manager - Dublin/London/Amsterdam/Frankfurt employer: ATC Computer Transport & Logistics
Contact Detail:
ATC Computer Transport & Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager - Dublin/London/Amsterdam/Frankfurt
✨Tip Number 1
Research the logistics and data centre industry thoroughly. Understanding the specific challenges and trends in this sector will help you engage in meaningful conversations with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the logistics and data centre fields. Attend industry events, webinars, or local meetups to connect with key stakeholders and learn about their needs, which can give you an edge in understanding client objectives.
✨Tip Number 3
Prepare for role-specific scenarios that may come up during interviews. Think about how you would handle contract negotiations or account escalations, as these are crucial aspects of the Key Account Manager role.
✨Tip Number 4
Familiarize yourself with CRM tools and performance metrics relevant to account management. Being able to discuss how you have used these tools to drive customer satisfaction and account health will showcase your readiness for the position.
We think you need these skills to ace Key Account Manager - Dublin/London/Amsterdam/Frankfurt
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and client services. Emphasize your strategic planning skills and any previous roles in the data centre or logistics industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company's mission and how your skills align with their needs. Mention specific examples of how you've successfully managed accounts and built relationships in the past.
Highlight Key Competencies: In your application, clearly demonstrate your strategic thinking, customer focus, and negotiation skills. Use concrete examples to illustrate how you've led cross-functional teams and achieved results.
Proofread and Format: Before submitting your application, carefully proofread your documents for any errors. Ensure that your CV and cover letter are well-formatted and easy to read, as this reflects your attention to detail.
How to prepare for a job interview at ATC Computer Transport & Logistics
✨Understand the Company and Its Services
Before your interview, take the time to research ATC and its specialized services in logistics and data centers. Understanding their mission and how they align with client needs will help you demonstrate your fit for the Key Account Manager role.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you successfully built strong relationships with clients. Highlight how these relationships led to improved customer satisfaction and business growth, as this is a key aspect of the role.
✨Demonstrate Strategic Thinking
Be ready to discuss your approach to strategic planning and how you would develop long-term account strategies that align with customer goals. This will show your potential employer that you can think ahead and drive business growth.
✨Prepare for Negotiation Scenarios
Since contract negotiations are a significant part of the role, prepare for potential negotiation scenarios. Think about how you would handle different situations and be ready to discuss your negotiation style and past successes.
