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- Tasks: Build strong relationships with key clients and ensure their satisfaction.
- Company: Join ATC, a leader in logistics and technical services for data centres across Europe.
- Benefits: Enjoy flexible hybrid work, competitive salary, bonuses, and 30 days of vacation.
- Why this job: Be part of a dynamic team focused on precision and care in the data centre industry.
- Qualifications: Bachelor's degree and 3+ years in account management; strong negotiation and communication skills required.
- Other info: Position available in Dublin, London, Frankfurt, or Amsterdam; travel flexibility needed.
The predicted salary is between 36000 - 60000 £ per year.
ATC is a European logistics, white glove, and technical services specialist for data centres. Our focus is on anticipating the critical needs of our clients and delivering industry-leading standards for safety, security and reliability. Since being established in 1979, we have continued to lead our dedicated teams across Europe to build strong relationships with our clients.
Our mission is to deliver and install Europe’s data centres with precision and care. We achieve this by focusing on our team and our services:
• Our Team – Powered by people to keep data centres moving safely and securely. We recognise that our greatest strength is our staff, which is why we promote a culture of personal development and professional training, both internally and from leading industry bodies.
• Our Services – We provide a range of specialised services tailored to the individual needs and demands of each client, their equipment, and their data centre infrastructure. From managing specialised computer transport, and IT relocation services, to logistics and planning, and data centre commissioning and decommissioning; we adapt our 40+ years of expertise to every situation.
ATC operates in a dynamic global market where clients demand a service that is right first time, every time; we are recruiting motivated and driven people to work in a company that is Driving Forward .
This Role
The Key Account Manager is responsible for fostering strong, long-term relationships with key clients, aligning our services with their business objectives, and ensuring high-level customer satisfaction. This role involves strategic planning, negotiations, and managing the overall health of the account, with a focus on understanding and addressing the customer’s broader business needs.
Responsibilities
- Strategic Planning: Develop and execute long-term account strategies that align with customer goals and drive business growth.
- Relationship Building: Cultivate strong relationships with key stakeholders at the client organisation, serving as their trusted advisor.
- Contract Negotiations: Lead negotiations and RFQ renewals, ensuring mutually beneficial agreements.
- Account Health Management: Monitor the overall health of the account, proactively identifying and addressing potential risks.
- Escalation Management: Act as the primary point of contact for escalations, ensuring timely resolution and maintaining customer satisfaction.
- Business Alignment: Understand the customer’s business objectives and challenges and align our services to meet those needs.
- Performance Metrics: Track and report on key performance indicators (KPIs) related to account performance, customer satisfaction, and retention.
- Cross-functional Collaboration: Work closely with internal teams (e.g. Marketing and Operations) to ensure customer success.
The ideal candidate will demonstrate strong negotiation skills, problem-solving abilities, and effective communication, all while contributing to the successful achievement of the organisation’s goals.
Candidate Requirements
- Bachelor’s degree in business, or a related field.
- 3+ years of experience in account management, client services, or a related field, with a focus on strategic planning and relationship management.
- Fluency in English is required; proficiency in additional European language(s) is a plus.
- Excellent communication and interpersonal skills.
- Ability to understand and align with customer business objectives.
- Strong negotiation and contract management skills.
- Proven track record of managing complex accounts and driving growth.
- Strong problem-solving skills and the ability to manage escalations effectively.
- Proficiency in CRM tools and Microsoft Office Suite.
- Flexibility to travel within Europe/UK/Nordics to meet with key clients.
- Prior experience in a similar role within the data centre or logistics industry would be an advantage.
Competencies
- Strategic Thinking: Ability to think long-term and develop strategic plans that align with business goals.
- Customer Focus: Deep understanding of customer needs and the ability to anticipate future requirements.
- Leadership: Ability to lead cross-functional teams and influence without direct authority.
- Results-Oriented: Focused on achieving targets and driving continuous improvement.
Location and Travel
- This position is open to candidates based in any of the following locations: Dublin, London, Frankfurt, or Amsterdam.
- Candidates must have the legal right to work in the specified location; no Visa sponsorship will be provided.
- A full clean driving licence is required.
- Flexibility to travel within Europe/UK/Nordics to meet with key clients.
Please submit your updated CV/resume in English.
The remunerating package, including salary and benefits, is negotiable depending on experience. The package may include the following:
- Competitive market salary
- Performance-based bonus
- Attractive commission structure
- Flexible hybrid working environment
- AIG Virtual Care Programme
- Opportunity to work from abroad 30 days per year
- Opportunities for continuing professional development
- Company pension plan
- Sports & social club
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Key Account Manager - Dublin/London/Amsterdam/Frankfurt employer: ATC Computer Transport & Logistics GmbH
Contact Detail:
ATC Computer Transport & Logistics GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager - Dublin/London/Amsterdam/Frankfurt
✨Tip Number 1
Familiarize yourself with the logistics and data centre industry. Understanding the specific challenges and trends in this field will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the data centre and logistics sectors. Attend industry events, webinars, or local meetups to build relationships and gain insights that can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with strategic planning and relationship management. Be ready to share specific examples of how you've successfully managed accounts and driven growth in previous roles.
✨Tip Number 4
Highlight your negotiation skills and problem-solving abilities during conversations. These are crucial for the Key Account Manager role, so be prepared to discuss scenarios where you've effectively resolved conflicts or negotiated beneficial agreements.
We think you need these skills to ace Key Account Manager - Dublin/London/Amsterdam/Frankfurt
Some tips for your application 🫡
Understand the Company: Before applying, take some time to understand ATC's mission and values. Familiarize yourself with their services and how they align with client needs. This knowledge will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in account management, particularly in strategic planning and relationship building. Use specific examples that demonstrate your negotiation skills and ability to manage complex accounts.
Showcase Communication Skills: Since effective communication is crucial for this role, make sure to highlight your interpersonal skills. Provide examples of how you've successfully communicated with clients or led cross-functional teams in the past.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Address how your background aligns with the competencies needed for the Key Account Manager position.
How to prepare for a job interview at ATC Computer Transport & Logistics GmbH
✨Understand the Company and Its Services
Before your interview, make sure to research ATC thoroughly. Understand their services, especially in logistics and data centre management. This knowledge will help you align your answers with their business objectives and demonstrate your genuine interest in the role.
✨Showcase Your Relationship-Building Skills
As a Key Account Manager, building strong relationships is crucial. Prepare examples from your past experiences where you successfully cultivated client relationships or resolved conflicts. Highlight your ability to act as a trusted advisor to clients.
✨Prepare for Negotiation Scenarios
Since the role involves contract negotiations, be ready to discuss your negotiation strategies. Think of specific instances where you led negotiations to successful outcomes, and be prepared to explain your approach to achieving mutually beneficial agreements.
✨Demonstrate Strategic Thinking
The position requires strategic planning skills. Be prepared to discuss how you have developed and executed long-term account strategies in the past. Show that you can think critically about aligning services with customer goals and driving business growth.
