At a Glance
- Tasks: Lead project delivery and ensure successful outcomes across service desk operations.
- Company: Join OCS UK & Ireland, a top facilities management company with a diverse workforce.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Be part of a company that values Trust, Respect, Unity, and Empowerment.
- Why this job: Make a real impact by managing projects that enhance customer experiences.
- Qualifications: Experience in project management and strong communication skills are essential.
The predicted salary is between 40000 - 50000 € per year.
About The Company
Working Days: Monday to Friday - 08:00 - 16:30
Key Responsibilities
- Delivery & Governance
- Lead and support on project delivery across service desk operations.
- Define scope, objectives, timelines, and deliverables in line with business priorities.
- Develop detailed project plans, RAID logs (Risks, Assumptions, Issues, Dependencies), and reporting frameworks.
- Ensure projects meet agreed time, cost, and quality targets.
- Stakeholder Management
- Engage with senior stakeholders (Operations Directors, Team Leaders, IT, HR, external customers).
- Act as the main point of contact for project updates and escalations.
- Translate business requirements into actionable project plans.
- Manage expectations and ensure alignment across departments.
- Risk & Issue Management
- Proactively identify risks and develop mitigation plans.
- Manage and escalate issues appropriately.
- Ensure compliance with governance frameworks.
Essential Hiring Criteria
- Proven experience in project management.
- Experience within a call centre or customer operations environment.
- Strong stakeholder management and communication skills.
- Experience delivering operational change or transformation initiatives.
- Knowledge of project methodologies (Agile, Waterfall, PRINCE2, or similar).
- Strong analytical and problem‑solving abilities.
Desirable
- Experience with contact centre technologies (CRM, dialler systems, WFM tools).
- Understanding of customer journey mapping and CX optimisation.
About The Role
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.
Equal Opportunity Statement
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Project Delivery Manager in Glasgow employer: ATALIAN SERVEST
OCS UK & Ireland is an exceptional employer, offering a dynamic work culture that prioritises Trust, Respect, Unity, and Empowerment. With a commitment to employee growth and development, we provide numerous opportunities for professional advancement within our expansive facilities management operations. Located in a vibrant environment, we foster inclusivity and diversity, ensuring that every team member feels valued and supported in their career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Project Delivery Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Project Delivery Manager role.
✨Tip Number 2
Prepare for those interviews by practising common project management scenarios. We suggest using the STAR method (Situation, Task, Action, Result) to structure your answers. This will show off your experience and problem-solving skills in a clear way!
✨Tip Number 3
Don’t forget to research the company culture! Understanding OCS UK & Ireland's TRUE values can give you an edge. We recommend tailoring your responses to reflect how you embody Trust, Respect, Unity, and Empowerment during your interview.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Project Delivery Manager position!
We think you need these skills to ace Project Delivery Manager in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Project Delivery Manager role. Highlight your experience in project management and stakeholder engagement, as these are key aspects of the job. We want to see how your skills align with our mission and values!
Showcase Your Achievements:When detailing your past experiences, focus on specific achievements that demonstrate your ability to deliver projects on time and within budget. Use metrics where possible to quantify your success. This helps us understand the impact you've made in previous roles.
Be Clear and Concise:Keep your application clear and to the point. Avoid jargon unless it’s relevant to the role. We appreciate straightforward communication, so make sure your written application reflects that. Remember, clarity is key in project management!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at ATALIAN SERVEST
✨Know Your Project Methodologies
Make sure you brush up on your knowledge of project methodologies like Agile, Waterfall, and PRINCE2. Be ready to discuss how you've applied these in past projects, especially in a call centre or customer operations environment.
✨Engage with Stakeholders
Prepare to talk about your experience in stakeholder management. Think of specific examples where you successfully engaged with senior stakeholders and translated their business requirements into actionable plans. This will show that you can manage expectations effectively.
✨Demonstrate Risk Management Skills
Be ready to discuss how you've identified risks in previous projects and the mitigation plans you developed. Highlight any experience you have with RAID logs and compliance with governance frameworks, as this is crucial for the role.
✨Showcase Your Analytical Abilities
Prepare to share examples of how you've used your analytical and problem-solving skills to deliver operational change or transformation initiatives. This will demonstrate your capability to meet the time, cost, and quality targets expected in project delivery.
