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For Companies At a Glance
- Tasks: Provide top-notch service engineering for AV systems, ensuring client satisfaction.
- Company: Join a leading tech firm specialising in AV installation and maintenance across Europe.
- Benefits: Enjoy competitive salary, potential remote work, and opportunities for professional growth.
- Why this job: Be part of an innovative team making a real impact in the AV industry.
- Qualifications: Technical skills in AV systems; experience in fault diagnosis is a plus.
- Other info: Work primarily in London with diverse commercial clients and exciting projects.
The predicted salary is between 30000 - 45000 £ per year.
A leading technology business providing installation and maintenance of AV systems with customers globally, and projects throughout the UK and Europe.
Overview
A technical position providing exceptional proactive and reactive service engineering works for clients. The role is responsible for the accurate onsite fault finding and servicing of a range of Audio Visual hardware and software solutions for commercial clients throughout the UK. The FSE's undertake PPM visits to clients under contracts and train end users at such visits, where required.
Responsibilities
- Ensuring a prompt, and appropriate response to all client requests for assistance/support, working to defined SLAs and within contractual timeframes.
- Accurate diagnoses and remedies of faults with AV systems onsite at client sites primarily based in London.
- Diagnoses and rectifying faults to ensure that AV systems and equipment are fully functional and that equipment and system downtime are kept to a minimum.
- Provides PPM and reactive maintenance together with upgrades in line with the client’s requirements.
- Produces client reports.
- Uploading files to processors, touch panels and applications along with making minor programming changes.
- Works with audio DSPs.
Service Engineer - £35,000 to £45,000 employer: ATA
Contact Detail:
ATA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer - £35,000 to £45,000
✨Tip Number 1
Familiarise yourself with the latest AV technologies and trends. Being knowledgeable about current systems and solutions will not only boost your confidence but also impress potential employers during discussions.
✨Tip Number 2
Network with professionals in the AV industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to job openings at companies like ours.
✨Tip Number 3
Prepare for technical interviews by practising common troubleshooting scenarios related to AV systems. This will help you demonstrate your problem-solving skills effectively when faced with real-world challenges.
✨Tip Number 4
Showcase any relevant certifications or training in your field. Highlighting your qualifications can set you apart from other candidates and show that you're committed to professional development.
We think you need these skills to ace Service Engineer - £35,000 to £45,000
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in AV systems and service engineering. Include specific examples of fault finding and maintenance work you've done, especially in commercial settings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your problem-solving skills. Mention your understanding of SLAs and your ability to work under pressure, as these are key aspects of the role.
Showcase Technical Skills: In your application, emphasise your technical skills related to AV hardware and software. If you have experience with audio DSPs or programming changes, make sure to include that information.
Highlight Customer Service Experience: Since the role involves client interaction, highlight any previous customer service experience. Discuss how you've effectively communicated with clients and resolved their issues promptly.
How to prepare for a job interview at ATA
✨Know Your AV Systems
Make sure you have a solid understanding of various Audio Visual systems and their components. Brush up on common faults and troubleshooting techniques, as you'll likely be asked to demonstrate your technical knowledge during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully diagnosed and resolved technical issues. Highlight your ability to work under pressure and meet defined SLAs, as this is crucial for the role.
✨Understand Client Interaction
Since the role involves direct client interaction, be ready to discuss how you handle customer requests and support. Emphasise your communication skills and any experience you have in training end users or providing exceptional customer service.
✨Prepare Questions
Have a few thoughtful questions ready to ask the interviewer about the company culture, team dynamics, and specific projects. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
