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- Tasks: Provide top-notch service and maintenance for AV systems across the UK.
- Company: Join a leading tech firm specialising in global AV installations and maintenance.
- Benefits: Enjoy competitive salary, training opportunities, and a dynamic work environment.
- Why this job: Be part of an innovative team making a real impact in the AV industry.
- Qualifications: Experience in AV engineering and strong troubleshooting skills are essential.
- Other info: Work primarily in London with opportunities for client interaction and training.
The predicted salary is between 30000 - 45000 £ per year.
A leading technology business providing Installation and Maintenance of AV systems with customers globally, and projects throughout the UK and Europe.
A technical position providing exceptional proactive and reactive service engineering works for clients. The role is responsible for the accurate onsite fault finding and servicing of a range of Audio Visual hardware and software solutions for commercial clients throughout the UK. The FSE's undertake PPM visits to clients under contracts and train end users at such visits, where required.
Responsibilities:
- Ensuring a prompt, and appropriate response to all client requests for assistance/support, working to defined SLA's and within contractual timeframes.
- Accurate diagnoses and remedies of faults with AV systems onsite at client sites primarily based in London.
- Diagnoses and rectifying faults to ensure that AV systems and equipment are fully functional and that equipment and system down time are kept to a minimum.
- Provides PPM and reactive maintenance together with upgrades in line with the client’s requirements.
- Produces client reports.
- Uploading files to processors, touch panels and applications along with making minor programming changes.
- Works with audio DSPs.
- Configures Zoom Rooms, Microsoft Teams Rooms, Google Meets Hardware Rooms, Starleaf, Wireless Presentation Devices, Room booking systems all onsite.
Experience (essential):
- Solid and demonstrable experience working as a Field Service/Audio Visual Engineer within the AV industry.
- Strong knowledge of AV products and systems, their maintenance requirements together with the software and hardware that comprise them.
- Fully conversant with DSP technology, gain structure and the requirements of sound reinforcement within the presentation environment.
- Programming skills and proven ability to troubleshoot and remedy faults with AV systems and equipment.
- Knowledge of touch screen and web-based programming and control technology.
- Ability to read and interpret wiring diagrams, schematics and drawings.
Service Engineer - £35,000 to £45,000 employer: ATA
Contact Detail:
ATA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer - £35,000 to £45,000
✨Tip Number 1
Familiarise yourself with the latest AV technologies and systems mentioned in the job description. Being well-versed in products like Zoom Rooms and Microsoft Teams Rooms will not only boost your confidence but also impress us during any discussions.
✨Tip Number 2
Network with professionals in the AV industry. Attend relevant events or join online forums to connect with others who work in similar roles. This can provide you with insights into the company culture and potentially lead to referrals.
✨Tip Number 3
Prepare for technical interviews by brushing up on your troubleshooting skills. Be ready to discuss specific examples of how you've diagnosed and resolved AV system issues in the past, as this will demonstrate your hands-on experience.
✨Tip Number 4
Showcase your programming skills by working on small projects or simulations that involve AV systems. Having practical examples to discuss can set you apart from other candidates and highlight your proactive approach to learning.
We think you need these skills to ace Service Engineer - £35,000 to £45,000
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the AV industry, particularly any roles as a Field Service or Audio Visual Engineer. Emphasise your technical skills, especially in fault diagnosis and maintenance of AV systems.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Mention your experience with PPM visits, client support, and any specific AV systems you have worked with, such as Zoom Rooms or Microsoft Teams Rooms.
Showcase Technical Skills: In your application, clearly outline your technical skills related to DSP technology, programming, and troubleshooting AV systems. Provide examples of how you've successfully diagnosed and resolved issues in previous roles.
Highlight Client Interaction Experience: Since the role involves client interaction, include examples of how you've effectively communicated with clients, trained end users, or produced client reports. This will demonstrate your ability to meet client needs and work within defined SLAs.
How to prepare for a job interview at ATA
✨Showcase Your Technical Skills
Make sure to highlight your experience with AV systems and any specific technologies mentioned in the job description. Be prepared to discuss your troubleshooting methods and provide examples of how you've successfully resolved issues in the past.
✨Demonstrate Client-Focused Mindset
Since the role involves direct interaction with clients, emphasise your ability to respond promptly to client requests. Share examples of how you've maintained strong relationships and ensured client satisfaction in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Practice articulating your thought process when diagnosing faults or implementing upgrades, as this will showcase your analytical abilities.
✨Familiarise Yourself with Relevant Software
Brush up on the software and systems mentioned in the job description, such as Zoom Rooms and Microsoft Teams Rooms. Being knowledgeable about these platforms will demonstrate your readiness to hit the ground running.
