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- Tasks: Provide top-notch service engineering for AV systems, ensuring client satisfaction.
- Company: Join a leading tech firm specialising in AV installation and maintenance across the UK and Europe.
- Benefits: Enjoy competitive salary, potential for career growth, and hands-on training opportunities.
- Why this job: Perfect for tech enthusiasts eager to advance in a dynamic corporate environment with real-world impact.
- Qualifications: Ideal for those with experience in Residential AV looking to transition into commercial roles.
- Other info: Work primarily in London, with opportunities to engage with diverse clients and projects.
The predicted salary is between 24000 - 30000 £ per year.
A leading technology business providing installation and maintenance of AV systems with customers and projects throughout the UK and Europe.
Overview: A technical position providing exceptional proactive and reactive service engineering works for clients. The role is responsible for the accurate onsite fault finding and servicing of a range of Audio Visual hardware and software solutions for commercial clients throughout the UK. The FSE's undertake PPM visits to clients under contracts and train end users at such visits, where required. This role suits an individual that has potentially worked in Residential AV and is looking to progress their career in the corporate and commercial world.
Responsibilities:
- Ensuring a prompt and appropriate response to all client requests for assistance/support, working to defined SLA's and within contractual timeframes.
- Accurate diagnoses and remedies of faults with AV systems onsite at client sites primarily based in London.
- Diagnoses and rectifying faults to ensure that AV systems and equipment are fully functional and that equipment and system downtime are kept to a minimum.
- Provides PPM and reactive maintenance together with upgrades in line with the client’s requirements.
- Produces client reports.
Junior Service Engineer - £28,000 to £33,000 employer: ATA
Contact Detail:
ATA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Service Engineer - £28,000 to £33,000
✨Tip Number 1
Familiarise yourself with the latest AV technologies and trends. Being knowledgeable about current systems and solutions will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 2
Network with professionals in the AV industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to job openings at companies like us.
✨Tip Number 3
Prepare for technical interviews by practising common troubleshooting scenarios related to AV systems. This will help you demonstrate your problem-solving skills effectively when faced with real-world challenges.
✨Tip Number 4
Showcase any hands-on experience you have with AV equipment, whether through previous jobs, internships, or personal projects. Practical knowledge can set you apart from other candidates and highlight your readiness for the role.
We think you need these skills to ace Junior Service Engineer - £28,000 to £33,000
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in AV systems, fault finding, and service engineering. Use specific examples that demonstrate your technical skills and any previous work in residential AV that aligns with the job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and service engineering. Mention why you are interested in this role and how your background makes you a suitable candidate for the position.
Highlight Relevant Skills: In your application, emphasise skills such as problem-solving, communication, and customer service. These are crucial for responding to client requests and ensuring satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential in a technical role.
How to prepare for a job interview at ATA
✨Know Your AV Systems
Make sure you have a solid understanding of various Audio Visual systems and their components. Brush up on common faults and troubleshooting techniques, as you'll likely be asked to demonstrate your technical knowledge during the interview.
✨Showcase Your Customer Service Skills
Since this role involves direct interaction with clients, be prepared to discuss your previous experiences in customer service. Highlight any instances where you've successfully resolved issues or trained users, as this will show your ability to handle client requests effectively.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is crucial for this position. Be ready to explain how you would prioritise tasks and manage your time to meet these agreements, demonstrating your organisational skills and commitment to client satisfaction.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your genuine interest in the role and the company. Ask about the types of projects you'll be working on, the team structure, or opportunities for professional development within the company.
