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- Tasks: Assist the driver with deliveries, loading/unloading goods, and providing excellent customer service.
- Company: Join ATA North, a leading logistics company delivering over 30,000 parcels daily across Scotland.
- Benefits: Enjoy full-time hours, weekends off, and the chance to work in a dynamic team environment.
- Other info: Work outdoors, navigate routes, and help make a positive impact in your community.
- Why this job: Be part of a community-focused team that values integrity, teamwork, and sustainability.
- Qualifications: Must be physically fit, reliable, and have good communication skills; previous experience is a plus.
The predicted salary is between 25000 - 35000 £ per year.
We are looking for a reliable, physically fit, and customer-focused Driver's Assistant / Drivers Mate to support our delivery operations. This role is key to helping us deliver donated goods, furniture, and store stock safely and professionally as part of our charity's collection and delivery service.
Key Responsibilities:
- Assist the driver in loading and unloading goods, including furniture and large household items
- Carry out deliveries to and from residential & business homes
- Navigate and guide the driver on routes and help maintain efficient schedules
- Ensure all goods are handled with care and attention
- Provide excellent customer service, including contacting customers before arrival and assisting them with loading / unloading of goods
- Maintain a clean and safe working environment inside and outside the vehicle
- Assist in lifting, moving, installing, and placing items safely with correct manual handling practices
Key Requirements:
- Right to work in the UK & able to pass a criminal record check
- Confident using GPS/maps and planning routes
- Good communication and customer service skills
- Physically fit - able to lift and move items
- Reliable, trustworthy, and well-organised
- Basic vehicle check knowledge (e.g. oil, tyres, fuel)
- Available full-time, including weekends
- Friendly, self-motivated, and a team player with a community-minded attitude
- Previous experience in a similar role (e.g., removals, delivery, warehousing) is desirable but not essential
- Comfortable working outdoors and in varied conditions
- Have safety footwear and a hi-viz
Benefits:
At ATA North, we are proud to be a leading force in last-mile logistics across Scotland and the North of England. We partner with some of the UK's most recognised national and international brands to deliver fast, reliable, and customer-focused solutions.
Our Green Commitment:
Sustainability drives our future. ATA North is committed to reducing our environmental impact through smarter logistics and cleaner operations.
Our Culture & Ethos:
We do things the right way — with integrity, hard work, and mutual respect. Our culture is rooted in accountability, teamwork, and a shared commitment to excellence.
Contact Detail:
ATA North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Drivers Mate / Drivers Assistant - Appliances
✨Tip Number 1
Familiarise yourself with the local area and common delivery routes. This will not only help you assist the driver more effectively but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. Being able to communicate effectively with customers is key in this role.
✨Tip Number 3
Highlight your physical fitness and ability to handle heavy items. You might want to mention any previous experience in similar roles, as this can set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your availability and flexibility, especially regarding weekend work. Showing that you're willing to adapt to the needs of the job can make a positive impression.
We think you need these skills to ace Drivers Mate / Drivers Assistant - Appliances
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in delivery or customer service roles. Emphasise any physical fitness and teamwork skills, as these are crucial for the Driver's Assistant position.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your ability to handle goods with care, your customer service skills, and your reliability. Personalise it to reflect why you want to work with ATA North.
Highlight Relevant Skills: In your application, clearly outline your skills related to navigation, communication, and manual handling. If you have experience using GPS or planning routes, make sure to include that as well.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is important for this role.
How to prepare for a job interview at ATA North
✨Show Your Customer Service Skills
As a Driver's Assistant, you'll be interacting with customers regularly. Make sure to highlight any previous experience in customer service during your interview. Share specific examples of how you've handled customer queries or complaints effectively.
✨Demonstrate Physical Fitness
This role requires physical strength and stamina. Be prepared to discuss your ability to lift and move heavy items safely. You might even want to mention any relevant experiences from past jobs that required similar physical demands.
✨Familiarise Yourself with Navigation Tools
Since the job involves navigating routes, it's essential to show your confidence in using GPS and maps. You could mention any experiences where you successfully planned routes or dealt with unexpected changes during deliveries.
✨Emphasise Teamwork and Reliability
Being a team player is crucial in this role. Talk about your ability to work well with others and your reliability. Share instances where you've contributed positively to a team environment or gone above and beyond to support your colleagues.