At a Glance
- Tasks: Supervise a busy workshop, manage operations, and lead a team of technicians.
- Company: Join Iceman Group, a leader in transport refrigeration and trailer repair.
- Benefits: Receive industry training, career growth opportunities, and work in a safe environment.
- Other info: Dynamic workplace with a focus on safety and quality standards.
- Why this job: Make a real impact in a customer-focused role while leading a talented team.
- Qualifications: Experience in workshop supervision and strong technical knowledge of mechanical systems.
The predicted salary is between 40000 - 50000 € per year.
Iceman Group of Companies offers over 40 years’ experience in servicing the transport industry. Within Iceman Group of Companies, Transport Innovators is one of Australia's leading independent transport refrigeration and trailer repair companies. This role is perfect for someone who thrives in a customer-focused environment and can effectively manage a high-volume workflow while maintaining quality and safety standards.
Role Responsibilities
- Manage day-to-day operations of a retail workshop servicing a wide range of customer trailers and equipment.
- Oversee job bookings, customer communication and workflow planning to ensure efficient service delivery and turnaround times.
- Lead, support, and mentor a team of technicians, promoting high performance and strong workmanship.
- Ensure accurate job quoting, time management and documentation throughout the repair process.
- Maintain excellent customer relationships by providing updates, resolving issues and ensuring customer satisfaction.
- Uphold OH&S standards, workshop compliance and a clean, organised working environment.
Skills and Experience
- Proven experience managing or supervising a retail service workshop (transport, trailers or heavy vehicle industry preferred).
- Strong technical understanding of mechanical systems, trailers or transport equipment.
- Excellent communication skills with the ability to build rapport with customers.
- Strong organisational ability with experience scheduling work, managing priorities and allocating tasks.
- Highly safety-focused with strong leadership and problem-solving ability.
- Ability to work in a fast‑paced environment while maintaining quality standards.
- Ability to be hands‑on when required.
- Strong Microsoft Office skills and a demonstrated ability to adapt to new software and digital systems.
- Minimum of five years of workshop supervisory or management experience.
- Experience managing and leading a team of 7‑15 technicians.
What Transport Innovators can offer you
- Industry training and ongoing professional development.
- Long‑term career opportunities within a growing business.
- A safe and well‑equipped workshop environment.
Workshop Supervisor – Heavy Vehicle Retail Service Workshop employer: at
Iceman Group of Companies is an exceptional employer, offering a dynamic work environment where you can thrive as a Workshop Supervisor in the heavy vehicle retail service sector. With over 40 years of industry experience, we prioritise employee growth through ongoing professional development and provide a safe, well-equipped workshop that fosters teamwork and high performance. Join us to be part of a customer-focused culture that values quality, safety, and strong relationships, ensuring your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Workshop Supervisor – Heavy Vehicle Retail Service Workshop
✨Tip Number 1
Network like a pro! Reach out to your connections in the transport and heavy vehicle industry. Attend workshops, trade shows, or local meet-ups to meet potential employers and get your name out there.
✨Tip Number 2
Showcase your skills! If you’ve got a strong technical understanding of mechanical systems, don’t be shy about it. Bring examples of your work or even a portfolio to interviews to demonstrate your expertise.
✨Tip Number 3
Prepare for the interview by researching the company. Understand their values and what they’re looking for in a Workshop Supervisor. Tailor your responses to show how you can help them maintain quality and safety standards.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Workshop Supervisor – Heavy Vehicle Retail Service Workshop
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing a retail service workshop. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent communication abilities. Use examples from your past experiences where you’ve successfully built rapport with customers or resolved issues.
Highlight Your Leadership Experience:We’re looking for someone who can lead and mentor a team of technicians. Be sure to include specific instances where you’ve successfully managed a team, promoted high performance, or improved workflow in your application.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application!
How to prepare for a job interview at at
✨Know Your Stuff
Make sure you brush up on your technical knowledge about mechanical systems and heavy vehicles. Be ready to discuss specific examples from your past experience managing a workshop, as this will show you understand the ins and outs of the role.
✨Showcase Your Leadership Skills
Prepare to talk about how you've led and mentored teams in the past. Think of specific instances where you resolved conflicts or improved team performance. This will demonstrate your ability to manage a team effectively.
✨Customer Focus is Key
Since this role is customer-focused, be ready to share examples of how you've maintained excellent customer relationships. Discuss how you’ve handled difficult situations or ensured customer satisfaction in previous roles.
✨Safety First
Familiarise yourself with OH&S standards and be prepared to discuss how you've upheld safety protocols in your previous workshops. Showing that you prioritise safety will resonate well with the interviewers.
