At a Glance
- Tasks: Lead and inspire teams to deliver safe, efficient services while driving continuous improvement.
- Company: Join a forward-thinking organisation focused on operational excellence and employee engagement.
- Benefits: Attractive salary of $145K + Super, with opportunities for professional growth.
- Other info: Be part of a culture that prioritises safety and innovation in the transport sector.
- Why this job: Shape the future of service delivery and make a real impact in a dynamic environment.
- Qualifications: Leadership experience and strong operational skills are essential; business or management degree preferred.
The predicted salary is between 145000 - 145000 € per year.
Role Purpose – Energised & Future-Focused
The Manager Service Delivery leads the organisation’s operational performance and sets the direction for how services are delivered now and into the future. Reporting to the Executive General Manager, this role champions the Kinetic Way by shaping a high-performing, safety-first culture and driving strategic workforce planning to support long-term growth.
With a strong emphasis on leadership over day-to-day management, the role inspires and develops operational teams, ensuring they have the capability, clarity and confidence to deliver safe, compliant and efficient services. It plays a pivotal part in strengthening depot and fleet standards, elevating employee engagement, and embedding continuous improvement across all service delivery functions.
The Manager Service Delivery also contributes to strategic planning, financial performance, and business expansion—anticipating future needs, designing forward-looking operational strategies, and ensuring the organisation is positioned for sustainable success.
Key Accountabilities
- Lead and support the operations team to deliver safe, reliable services and maintain a positive workforce culture.
- Oversee driver workforce management, including recruitment, rostering, performance, payroll, and retention.
- Ensure services are delivered efficiently, safely, and within budget, working closely with senior leadership and Sales.
- Maintain compliance with all operational, contractual, safety, and audit requirements, including regular depot and documentation reviews.
- Build staff capability through coaching, training, communication, and regular engagement with drivers and operational teams.
- Manage emergency response readiness and depot standards, working with HSE and Workshop teams to address gaps and improve performance.
- Monitor service performance, drive continuous improvement, and contribute to annual budgets and business planning.
Qualifications / Education / Experience
- Tertiary qualifications in business, management or a related field (preferred).
- Proven leadership experience with strong operational and change-management capability.
- Solid understanding of operational systems, logistics and the Western Australian transport environment.
- Excellent communication, interpersonal and analytical skills, with strong digital literacy (MS Office; Power BI/Automate valued).
- Self-motivated, adaptable and able to thrive in a fast-paced, continually evolving operational setting.
Salary: $145K + Super.
Manager Service Delivery – Perth employer: at
As a leading employer in Perth, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises safety and employee engagement. Our commitment to professional development ensures that our team members have ample opportunities for growth and advancement, while our strategic focus on operational excellence positions us for sustainable success in the transport sector. Join us to be part of a forward-thinking organisation that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Manager Service Delivery – Perth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase how you can contribute to their mission and fit into their team.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've inspired teams, managed change, and driven performance. Highlighting your experience in operational settings will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Manager Service Delivery – Perth
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight your leadership experience. We want to see how you've inspired teams and driven operational success in the past. Use specific examples that demonstrate your ability to create a positive workforce culture.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and fluff. Make sure your key achievements and qualifications stand out to grab our attention.
Tailor Your Application:Take the time to tailor your application to the role. We’re looking for candidates who understand the specifics of the Manager Service Delivery position. Mention how your skills align with our goals and the Kinetic Way to show us you’re a great fit.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and values.
How to prepare for a job interview at at
✨Know the Kinetic Way
Familiarise yourself with the Kinetic Way and how it shapes the organisation's culture. Be ready to discuss how you can contribute to a high-performing, safety-first environment and inspire operational teams.
✨Showcase Your Leadership Skills
Prepare examples of your leadership experience, particularly in operational settings. Highlight how you've successfully managed teams, driven change, and built a positive workforce culture in previous roles.
✨Understand Operational Compliance
Brush up on compliance requirements relevant to the transport industry in Western Australia. Be prepared to discuss how you ensure services are delivered safely and efficiently while maintaining compliance with operational standards.
✨Demonstrate Strategic Thinking
Think about how you would approach strategic workforce planning and continuous improvement. Be ready to share your ideas on anticipating future needs and designing operational strategies that support long-term growth.
