At a Glance
- Tasks: Lead operational performance and inspire teams to deliver safe, efficient services.
- Company: Dynamic organisation focused on future growth and a safety-first culture.
- Benefits: Attractive salary of $145K + Super, with opportunities for professional development.
- Other info: Join a fast-paced environment with excellent career advancement opportunities.
- Why this job: Shape the future of service delivery while making a real impact in the community.
- Qualifications: Leadership experience and strong understanding of operational systems required.
The predicted salary is between 145000 - 145000 € per year.
Role Purpose – Energised & Future-Focused
The Manager Service Delivery leads the organisation’s operational performance and sets the direction for how services are delivered now and into the future. Reporting to the Executive General Manager, this role champions the Kinetic Way by shaping a high-performing, safety-first culture and driving strategic workforce planning to support long-term growth. With a strong emphasis on leadership over day-to-day management, the role inspires and develops operational teams, ensuring they have the capability, clarity and confidence to deliver safe, compliant and efficient services. It plays a pivotal part in strengthening depot and fleet standards, elevating employee engagement, and embedding continuous improvement across all service delivery functions. The Manager Service Delivery also contributes to strategic planning, financial performance, and business expansion—anticipating future needs, designing forward-looking operational strategies, and ensuring the organisation is positioned for sustainable success.
Key Accountabilities
- Lead and support the operations team to deliver safe, reliable services and maintain a positive workforce culture.
- Oversee driver workforce management, including recruitment, rostering, performance, payroll, and retention.
- Ensure services are delivered efficiently, safely, and within budget, working closely with senior leadership and Sales.
- Maintain compliance with all operational, contractual, safety, and audit requirements, including regular depot and documentation reviews.
- Build staff capability through coaching, training, communication, and regular engagement with drivers and operational teams.
- Manage emergency response readiness and depot standards, working with HSE and Workshop teams to address gaps and improve performance.
- Monitor service performance, drive continuous improvement, and contribute to annual budgets and business planning.
Qualifications / Education / Experience
- Tertiary qualifications in business, management or a related field (preferred).
- Proven leadership experience with strong operational and change-management capability.
- Solid understanding of operational systems, logistics and the Western Australian transport environment.
- Excellent communication, interpersonal and analytical skills, with strong digital literacy (MS Office; Power BI/Automate valued).
- Self-motivated, adaptable and able to thrive in a fast-paced, continually evolving operational setting.
Salary: $145K + Super.
Manager Service Delivery – Perth in High Wycombe employer: at
As a leading employer in Perth, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises safety and employee engagement. Our commitment to professional development ensures that our team members have ample opportunities for growth and advancement, while our focus on strategic workforce planning positions us for sustainable success in the transport sector. Join us to be part of a forward-thinking organisation that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Manager Service Delivery – Perth in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and engage with professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. We want you to walk into that interview feeling confident and ready to showcase how you can contribute to their success.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to refine your answers and get comfortable with common questions. We believe that the more you practice, the more natural you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in showing your appreciation and keeping you top of mind. We’re all about making those connections last!
We think you need these skills to ace Manager Service Delivery – Perth in High Wycombe
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired teams and driven operational success in the past. Use specific examples that showcase your ability to create a positive workforce culture.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Make it easy for us to see your qualifications and how they align with the role of Manager Service Delivery.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key accountabilities and qualifications mentioned in the job description. This shows us you’re genuinely interested in the position and understand what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position right there!
How to prepare for a job interview at at
✨Know the Kinetic Way
Familiarise yourself with the Kinetic Way and how it shapes the company culture. Be ready to discuss how you can contribute to a safety-first environment and inspire operational teams, as this will show your alignment with their values.
✨Showcase Your Leadership Skills
Prepare examples of your leadership experience, particularly in operational settings. Think about times when you've successfully led teams through change or improved performance, as these stories will highlight your capability to drive strategic workforce planning.
✨Understand Operational Compliance
Brush up on compliance requirements relevant to the transport industry in Western Australia. Being able to discuss how you would maintain operational, contractual, and safety standards will demonstrate your readiness for the role.
✨Engage with Continuous Improvement
Be prepared to talk about your approach to continuous improvement. Share specific strategies you've implemented in past roles that have led to enhanced service delivery or operational efficiency, as this aligns perfectly with the key accountabilities of the position.
