At a Glance
- Tasks: Manage client relationships and ensure a seamless customer journey from contract to handover.
- Company: Fleetwood, a leader in modular building with over 60 years of experience.
- Benefits: Flexible work options, professional growth opportunities, and family support benefits.
- Other info: Join a diverse and inclusive team committed to innovation and collaboration.
- Why this job: Shape impactful change in the construction industry while enhancing community wellbeing.
- Qualifications: Experience in client management or project coordination, with strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Fleetwood is seeking a Client Relationship Manager to join our team at our High Wycombe modular building facility.
Reporting to the Sales Manager, you will be the primary point of contact for clients from contract signing through construction, handover and beyond, ensuring every customer receives a professional, positive and seamless experience.
Working closely with our Sales, Construction and Maintenance teams, you'll build strong relationships, proactively manage customer communication, coordinate project milestones and identify opportunities to enhance the customer journey.
This is a hands-on role where your ability to build trust, solve problems and deliver exceptional service will directly contribute to client satisfaction and business success.
Key Responsibilities
- Manage the end-to-end customer journey from contract execution through to handover and post-build support.
- Build and maintain strong client relationships, acting as the key liaison between customers and Fleetwood.
- Provide regular project updates, manage enquiries and resolve issues to ensure a positive customer experience.
- Coordinate project milestones, handovers and customer documentation throughout the build process.
- Maintain accurate client records, job tracking and pipeline information.
- Work closely with internal stakeholders to ensure customer requirements are understood and delivered on time.
- Monitor customer feedback and identify opportunities to improve service delivery and client satisfaction.
- Contribute to process improvements that enhance the customer experience and support business efficiency.
- What You'll Bring
- Previous experience in customer experience, client relationship management, project coordination or a similar role.
- Experience within residential construction, building, property or a related industry will be highly regarded.
- Exceptional communication and relationship-building skills.
- Strong organisational skills with the ability to manage multiple projects and priorities.
- High attention to detail and a commitment to delivering outstanding customer outcomes.
- Confidence working across a range of internal and external stakeholders.
- Advanced Microsoft Office skills and strong administrative capability.
- A proactive, solutions-focused approach with the ability to identify issues early and drive positive outcomes.
Why Fleetwood?
Join us at a transformative point in our journey and play a key role in shaping impactful change.
Be part of an organisation guided by Collaboration, Integrity, Accountability, Safe Together and Innovation.
Access professional and career growth opportunities across our group of ASX-listed companies.
Benefit from flexible work options designed to support both your wellbeing and productivity.
Take advantage of parental leave and family support options.
About The Company
Fleetwood Australia is leading a construction revolution, redefining the Australian market through the transformative power of modular building.
With more than 60 years of experience and a national presence, we are enhancing community wellbeing and setting new benchmarks across key sectors including education, social housing, health, aged care and government projects.
Our vision is to create places where people thrive, and our purpose is to lead the reimagining of sustainable spaces.
We believe diverse perspectives strengthen our work, and we’re committed to creating a supportive, respectful and inclusive environment.
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Client Relationship Manager in High Wycombe employer: at
Ready Industries is an exceptional employer that prioritises employee growth and development within a dynamic and supportive work culture. As an Operations Manager, you will lead a critical function in a growing national business, with opportunities to refine processes and improve operational outcomes while being part of a team that values safety, quality, and performance. Enjoy competitive remuneration and the chance to make a meaningful impact in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager in High Wycombe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at at. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like at before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Relationship Manager in High Wycombe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to at:Your cover letter is your chance to shine! Tell us why you want to work at at specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at at!
How to prepare for a job interview at at
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
