Client Experience Manager
Fleetwood is seeking a Client Experience Manager to join our team at our High Wycombe modular building facility. Reporting to the Sales Manager, you will be the primary point of contact for clients from contract signing through construction, handover and beyond, ensuring every customer receives a professional, positive and seamless experience.
Key Responsibilities
- Manage the end-to-end customer journey from contract execution through to handover and post-build support.
- Build and maintain strong client relationships, acting as the key liaison between customers and Fleetwood.
- Provide regular project updates, manage enquiries and resolve issues to ensure a positive customer experience.
- Coordinate project milestones, handovers and customer documentation throughout the build process.
- Maintain accurate client records, job tracking and pipeline information.
- Work closely with internal stakeholders to ensure customer requirements are understood and delivered on time.
- Monitor customer feedback and identify opportunities to improve service delivery and client satisfaction.
- Contribute to process improvements that enhance the customer experience and support business efficiency.
What You'll Bring
- Previous experience in customer experience, client relationship management, project coordination or a similar role.
- Experience within residential construction, building, property or a related industry is highly regarded.
- Exceptional communication and relationship‑building skills.
- Strong organisational skills with the ability to manage multiple projects and priorities.
- High attention to detail and a commitment to delivering outstanding customer outcomes.
- Confidence working across a range of internal and external stakeholders.
- Advanced Microsoft Office skills and strong administrative capability.
- A proactive, solutions‑focused approach with the ability to identify issues early and drive positive outcomes.
Benefits
- Flexible work options designed to support wellbeing and productivity.
- Parental leave and family support options.
About the Company
Fleetwood Australia is leading a construction revolution, redefining the Australian market through the transformative power of modular building. With more than 60 years of experience and a national presence, we are enhancing community wellbeing and setting new benchmarks across key sectors including education, social housing, health, aged care and government projects. Our vision is to create places where people thrive, and our purpose is to lead the reimagining of sustainable spaces. We believe diverse perspectives strengthen our work, and we’re committed to creating a supportive, respectful and inclusive environment.
Client Experience Manager in High Wycombe employer: at
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