Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Greet guests, manage requests, and ensure exceptional service at our luxury hotel.
- Company: Join a 5-star boutique hotel in Chelsea, blending British elegance with a French touch.
- Benefits: Enjoy competitive pay, increased holiday allowance, complimentary meals, and discounts on gym memberships.
- Why this job: Be an ambassador for luxury service and create memorable experiences for our guests.
- Qualifications: 1 year of experience in hospitality; French skills are a plus; Microsoft Office proficiency required.
- Other info: Flexible working hours and opportunities for personal growth in a stylish environment.
The predicted salary is between 26000 - 30000 £ per year.
Hotel Receptionist £26 per hour, plus a service charge ranging from £8,000 to £10,000 gross per annum.
- Increased holiday allowance with length of service
- Complimentary meal while on duty
- HSF Health Plan*
- Dental cost reimbursement
- Complimentary coverage for your partner and children
- High street and grocery shopping discounts, as well as discounted cinema tickets and more
- Gym membership discounts
- Employee referral program for line employees
- Contributory pension scheme*
- Learning and development opportunities
As a Hotel Receptionist, your primary responsibility will be to provide courteous and efficient service to all guests and maintain the highest levels of service standards at all times. You will be expected to greet guests in a warm and friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone.
Assisting with the arrival of VIP guests and coordinating our guest services on a daily basis, such as pre-arrival emails, VIP reports, personalised guest experiences, room inspections, special room setups, amenities coordination, welcome letters, welcome gifts, room escorts, follow-up during their stay, post-stay follow-up, etc.
Maintaining a constant knowledge of the area, including restaurants, bars, galleries, exhibitions, concerts, shops, etc. You should have an up-to-date database of the trendiest establishments in the city and be able to suggest to our VIPs the most elite recommendations and provide exclusive reservations.
Efficiently dealing with all administrative tasks of the Front of House, ensuring the accuracy of guest accounts and invoicing/debiting of guests' credit cards and cash handling. Being a hotel ambassador and making sure that the good neighbourhood policies are considered and respected by our guests.
Overall, the role of the Receptionist is crucial in ensuring that our guests have an exceptional experience from the moment they arrive. By providing warm and friendly service, personalising each interaction, and going above and beyond to exceed their expectations, you will help us create a memorable stay for each guest.
A minimum of 1 years’ experience in a similar role in the hotel industry or luxury guest services environment. French language skills are much appreciated. A self-starter who is creative, highly driven, and results-oriented with the ability to be proactive and reactive to both anticipated and sudden changes. A willingness to have a flexible working pattern to fit in with the needs of the business. Proficiency in the use of Microsoft Office.
We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. Set in a 19th century building next to Sloane Square station and featuring a rooftop restaurant, an intimate cocktail bar, and thirty exceptionally designed bedrooms, the property has been elegantly restored to create unique experiences.
Within one of London’s most stylish interiors, the hotel combines the quintessentially British style of the Cadogan Estate with a unique French touch. Designed as an exceptional and inspiring destination, it highlights the distinguished and historic pedigree of the Sloane Square Conservation Area in a private and intimate setting.
Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality.
*Upon successful completion of the probation period. *The service charge range fluctuates based on our forecasted business levels and may vary from month to month.
Receptionist - Hotel Receptionist employer: At Sloane
Contact Detail:
At Sloane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Hotel Receptionist
✨Tip Number 1
Familiarise yourself with the local area, especially the best restaurants, bars, and attractions. Being able to recommend trendy spots will show your knowledge and enhance your appeal as a candidate.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you become more comfortable with greeting guests and handling various requests professionally.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel and Word, as these are essential for managing guest accounts and administrative tasks efficiently.
✨Tip Number 4
If you speak French, make sure to highlight this skill during your interactions. It can set you apart from other candidates and is highly valued in a luxury hotel environment.
We think you need these skills to ace Receptionist - Hotel Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hotel industry or luxury guest services. Emphasise skills that align with the job description, such as customer service excellence and administrative capabilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences where you provided exceptional service and how you can contribute to creating memorable stays for guests.
Highlight Language Skills: If you have French language skills, be sure to mention them prominently in your application. This could set you apart from other candidates and demonstrate your ability to cater to a diverse clientele.
Showcase Local Knowledge: Demonstrate your familiarity with the local area in your application. Mention any knowledge of trendy establishments, restaurants, or events that would help you provide personalised recommendations to guests.
How to prepare for a job interview at At Sloane
✨Showcase Your Customer Service Skills
As a Hotel Receptionist, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you went above and beyond for guests, highlighting your warm and friendly approach.
✨Know the Local Area
Familiarise yourself with the local attractions, restaurants, and events in Chelsea. Being able to recommend trendy spots or exclusive reservations will impress your interviewers and show your commitment to enhancing guest experiences.
✨Demonstrate Flexibility and Proactivity
The role requires a flexible working pattern and the ability to adapt to sudden changes. Be ready to discuss how you've successfully managed unexpected situations in previous roles, showcasing your proactive nature.
✨Highlight Your Administrative Skills
Since the position involves handling guest accounts and administrative tasks, be prepared to talk about your proficiency with Microsoft Office and any relevant experience in managing bookings or invoicing accurately.
