Nights Concierge

Position: Senior Concierge (£46 per hour), plus a service charge ranging from £8,000 to £9,000 gross per annum.

• Concierge Commissions: High earning potential through additional commissions.
• Increased holiday allowance with length of service.
• Complimentary meal while on duty.
• HSF Health Plan.
• Dental cost reimbursement.
• Complimentary coverage for your partner and children.
• High street and grocery shopping discounts, as well as discounted cinema tickets and more.
• Gym membership discounts.
• Access to a 24/7 GP advice line and counselling services, including support for dependents.
• Employee referral program for line employees.
• Contributory pension scheme.
• Learning and development opportunities.

In your role as Senior Concierge, your primary objective is to comprehend and execute your job duties and personal competencies listed below:

• Collaborate with your team to uphold the hotel's service standards and represent the establishment as an ambassador.
• Assist Reception with daily VIP arrivals, including pre-arrival preparations, personalised experiences, room inspections, special arrangements, welcome gestures, room escorts, and post-stay follow-ups.
• Build strong partnerships with external service providers.
• Actively participate in the development of SOPs and best practices within your department and the hotel-wide management team.
• Assist in providing Concierge training of all Front Office employees to ensure they are able to assist guests with Concierge related queries and requests.
• Maintain up-to-date Concierge training files for all Front Office employees.
• Support Front Office Manager and Assistant Front Office Manager in supervising the Hotel’s Doormen.
• Communicate guest feedback and relevant information to the Front Office Manager or Manager on Duty.
• Stay informed about local attractions and maintain an updated database of trendy establishments to offer VIPs elite recommendations and exclusive reservations.
• Provide swift and efficient check-in and check-out services when Reception is occupied, ensuring courteous handling of all guest requests.
• Handle all external and internal calls professionally, delivering personalised and informative service to exceed guest expectations.
• Support the departmental goals of converting positive reviews, encourage upselling of rooms and hotel services, reducing costs, etc.
• Assist the Front Office Manager in reviewing supplier invoices and processing Concierge staff commission for payroll.
• Support the Quality and Guest Experience Manager in introducing initiatives to add value to our VIP guest stays.
• Demonstrate strong leadership skills to inspire the team to deliver exceptional service.
• Flexibility to adjust working hours as per the hotel's demands.
• Capable of frequent movement throughout the hotel premises.

We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. Set in a 19th century building next to Sloane Square station and featuring a rooftop restaurant, an intimate cocktail bar, and thirty exceptionally designed bedrooms, the property has been elegantly restored to create unique experiences. Within one of London’s most stylish interiors, the hotel combines the quintessentially British style of the Cadogan Estate with a unique French touch. Designed as an exceptional and inspiring destination, it highlights the distinguished and historic pedigree of the Sloane Square Conservation Area in a private and intimate setting. Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality.