English Language Manager in City of London

Position: Night Manager

Reports to: Front Office Manager and Assistant Front Office Manager

What will I get?

• A competitive gross annual salary of £41,000–£42,000 (inclusive of service charge), based on a 40-hour working week and dependent on experience.
• The role follows a shift pattern of four consecutive 12-hour shifts, followed by four days off.
• Enhanced annual leave, increasing with length of service.
• Complimentary meals whilst on duty.
• Employer pension contribution (3%).
• Complimentary dry cleaning.
• Enhanced maternity and paternity pay.
• Ongoing learning and professional development opportunities.
• Employee recognition programmes, including long service awards and appreciation initiatives.
• A vibrant social calendar with team events, seasonal celebrations and company updates.
• Access to the CODE App, offering exclusive discounts across restaurants, hotels, and experiences in the UK.
• Access to the HSF Health Plan, including dental reimbursement, 24/7 GP advice line and confidential counselling support, optical reimbursement, complimentary cover for your partner and children, high street and grocery discounts, discounted cinema tickets, and a wide range of retail offers, discounted gym memberships.

What will I be doing as Night Manager?

As the Night Manager, your primary responsibility is to lead and inspire the night team, fostering a highly motivated and successful group. Your role involves maintaining night security and ensuring guest safety throughout the night operation. Excellent communication skills are crucial, and you should focus on building positive and supportive relationships with your colleagues. Given your guest-facing position, impeccable presentation is essential, and your willingness to engage with guests to ensure their satisfaction is a key aspect of the role.

Managing Hotel Operations:

• Conduct thorough handovers from previous shifts, recording and addressing necessary follow-up tasks.
• Perform night accounting and reception duties with utmost professionalism and adherence to hotel standards.
• Complete the End of Day procedure on Guestline software accurately.
• Prepare night audit reports, reception handover reports, and management reports.
• Address guest complaints promptly and effectively, taking necessary remedial actions.
• Ensure timely communication of guest feedback and complaints through the use of the Omni system and House Managers, ensuring appropriate follow-up actions.
• Conduct daily briefings for each shift to stay aligned with team objectives.
• Support the rate strategy, maximise sales and revenue, encourage upselling, and promote F&B outlets and other services.
• Stay informed about daily hotel results, events, VIPs, media, and influencers.
• Act as a hotel ambassador, ensuring guests respect the neighborhood policies.

Managing Team Operations:

• Participate in training day and night team members.
• Manage night staffing levels according to hotel demands and coordinate team schedules and vacations with the Front Office & Assistant Front Office Manager.
• Oversee night staff and ensure efficient task completion, including the Night Chef.
• Implement and update departmental policies and procedures, ensuring understanding among team members.
• Assist with Night Room Service requests from in-house guests.

Enhancing Guest Experience and Services:

• Monitor and supervise the level of guest service across departments, correcting any lapses immediately.
• Contribute to building a detailed guest database in Guestline, noting preferences and special requests.
• Provide courteous and friendly assistance to all guests, employees, and visitors.
• Resolve guest satisfaction complaints during the night shift.
• Conduct regular security walks of the hotel to connect with guests and ensure property safety.

Managing Financial Performance:

• Evaluate departmental performance using key metrics and financial targets to inform future plans.
• Enforce hotel credit procedures and maintain accurate records.
• Ensure compliance with hotel accounting procedures and GDPR regulations regarding personal data handling.
• Perform miscellaneous accounting procedures as required.

Ensuring Health and Safety:

• Understand and comply with relevant health and safety legislation.
• Ensure team members are aware of and adhere to security, health, and safety regulations.
• Act in accordance with fire instructions and ensure team members are trained accordingly.
• Take overall responsibility for health and safety within assigned departments.
• Promote a safe working environment on a daily basis.
• Attend statutory training and ensure compliance with legislative change.

Who are we?

We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. Set in a 19th century building next to Sloane Square station and featuring a rooftop restaurant, an intimate cocktail bar, and thirty exceptionally designed bedrooms, the property has been elegantly restored to create unique experiences. Within one of London’s most stylish interiors, the hotel combines the quintessentially British style of the Cadogan Estate with a unique French touch. Designed as an exceptional and inspiring destination, it highlights the distinguished and historic pedigree of the Sloane Square Conservation Area in a private and intimate setting. Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality.