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- Tasks: Lead a team to ensure exceptional guest experiences and smooth hotel operations.
- Company: Join a 5-star luxury boutique hotel in the heart of Chelsea, offering unique experiences.
- Benefits: Enjoy a competitive salary, increased holiday allowance, discounts, and health plan perks.
- Why this job: Be part of a passionate team in a stylish environment, making a real impact on guest satisfaction.
- Qualifications: 2+ years in a similar luxury role; leadership skills and English fluency required.
- Other info: Pre-opening experience is a plus; flexible working hours needed.
The predicted salary is between 38000 - 38000 £ per year.
Supervisory Responsibility: Oversight of Receptionists, Concierge, and Doorman.
What will I get?
- Salary up to £38,000 (£18.20 per hour), depending on experience, inclusive of service charge.
- Increased holiday allowance with length of service.
- Complimentary meal while on duty.
- HSF Health Plan.
- Dental cost reimbursement.
- Optical cost reimbursement.
- Complimentary coverage for your partner and children.
- High street and grocery shopping discounts, as well as discounted cinema tickets and more.
- Gym membership discounts.
- Access to a 24/7 GP advice line and counselling services, including support for dependents.
- Learning and development opportunities.
What will I be doing?
- Assist the Front Office Manager in the administration and management of all Front Office Operations while ensuring a smooth operation of our hotel, providing exceptional service to our guests, and managing a team of dedicated staff members.
- Be a positive and motivational team player who leads by example and supports the team in achieving a high level of service.
- Uphold the highest standards of customer service, ensuring that guests have a memorable and luxurious experience.
- Ensure fast and efficient check-in and check-out processes for guests by personalising the experience and using their name.
- Arrange amenities with accurately addressed welcome cards before arrival, maintaining them daily, and promptly handling any arrangements for these guests.
- Maintain updated guest profiles to have accurate information about their needs and preferences.
- Familiarise yourself with daily operations, assist with VIP arrivals, and coordinate guest services daily, including pre-arrival emails, VIP reports, personalised guest experiences, room inspections, special room setups, amenities coordination, welcome letters, welcome gifts, room escorts, follow-ups during their stay, goodbye emails, post-stay follow-ups, etc.
- Be aware of possible VIPs arriving or visiting the Food and Beverage outlets, ensuring they are met and escorted to their destination.
- Act as a representative of higher management in their absence.
- Ability to cover night shifts and assist with other duties as needed during holidays, absences, and shift coverages.
- Proactively ensure that guests respect our good neighbourhood policies.
What are we looking for?
- Minimum 2 years’ experience in a similar role within a luxury property (pre-opening experience is highly desirable).
- Previous experience with Guestline PMS is an advantage.
- Leadership skills to effectively manage and motivate the team to achieve a high level of service.
- Has good command of the English language, spoken. French language skills are much appreciated.
- Strong work ethic, agility, and clarity of thought, with the ability to complete tasks and meet deadlines under pressure, despite interruptions.
- Willingness to have a flexible working pattern to fit in with the needs of the business.
- Proficient in the use of Microsoft Office.
Who are we?
We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. Set in a 19th century building next to Sloane Square station and featuring a rooftop restaurant, an intimate cocktail bar, and thirty exceptionally designed bedrooms, the property has been elegantly restored to create unique experiences. Within one of London’s most stylish interiors, the hotel combines the quintessentially British style of the Cadogan Estate with a unique French touch. Designed as an exceptional and inspiring destination, it highlights the distinguished and historic pedigree of the Sloane Square Conservation Area in a private and intimate setting. Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality.
Reception Supervisor employer: ...At Sloane
Contact Detail:
...At Sloane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Familiarise yourself with the hotel’s unique offerings and services. Understanding what makes our luxury boutique hotel stand out will help you convey your passion for the role during any interviews or discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Highlighting specific instances where you motivated staff or improved service quality can set you apart from other candidates.
✨Tip Number 3
Network within the hospitality industry, especially with professionals who have experience in luxury properties. Building connections can provide valuable insights and potentially lead to referrals that may enhance your application.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since the role requires covering night shifts and holidays, demonstrating your willingness to adapt will show that you are committed to meeting the needs of the business.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury hospitality, particularly any supervisory roles. Emphasise your leadership skills and any specific achievements that demonstrate your ability to provide exceptional guest service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the role. Mention your experience with guest services and how you can contribute to maintaining high standards at the hotel.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as team management, customer service excellence, and familiarity with Guestline PMS. Use specific examples to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a supervisory role.
How to prepare for a job interview at ...At Sloane
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll be managing a team. Be prepared to discuss your previous leadership experiences and how you've motivated your team to achieve high service standards. Share specific examples of challenges you've faced and how you overcame them.
✨Demonstrate Customer Service Excellence
This role is all about guest satisfaction. Prepare to talk about your approach to providing exceptional customer service. Think of instances where you went above and beyond for a guest and how you handled difficult situations to ensure a positive outcome.
✨Familiarise Yourself with the Hotel's Offerings
Research the hotel and its unique features before the interview. Understand their services, amenities, and the overall guest experience they aim to provide. This knowledge will help you tailor your answers and show your genuine interest in the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think about potential scenarios you might face as a Reception Supervisor, such as handling VIP guests or resolving conflicts, and prepare your responses accordingly.
