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For Companies At a Glance
- Tasks: Lead the night team, ensure guest safety, and manage hotel operations.
- Company: Join a dynamic hotel committed to exceptional guest experiences and employee well-being.
- Benefits: Enjoy a competitive salary, increased holiday, health plans, discounts, and gym memberships.
- Why this job: Be a key player in enhancing guest satisfaction while developing your leadership skills.
- Qualifications: Strong communication skills and a passion for hospitality are essential.
- Other info: Opportunity for career growth and a supportive work environment.
The predicted salary is between 31000 - 41000 £ per year.
Reports to: Front Office Manager and Assistant Front Office Manager
What will I get?
- Base Salary: £31,000 per year, plus a service charge ranging from £8,000 to £10,000 gross per annum.
- Increased holiday allowance with length of service
- Complimentary meal while on duty
- HSF Health Plan*
- Dental cost reimbursement
- Optical cost reimbursement
- Complimentary coverage for your partner and children
- High street and grocery shopping discounts, as well as discounted cinema tickets and more.
- Gym membership discounts.
- Access to a 24/7 GP advice line and counselling services, including support for dependents.
- Contributory pension scheme*
What will I be doing as Night Manager?
As the Night Manager, your primary responsibility is to lead and inspire the night team, fostering a highly motivated and successful group. Your role involves maintaining night security and ensuring guest safety throughout the night operation. Excellent communication skills are crucial, and you should focus on building positive and supportive relationships with your colleagues. Given your guest-facing position, impeccable presentation is essential, and your willingness to engage with guests to ensure their satisfaction is a key aspect of the role.
Managing Hotel Operations:
- Ensure timely communication of guest feedback and complaints through the Duty Manager and shift logs, ensuring appropriate follow-up actions.
- Conduct thorough handovers from previous shifts, recording and addressing necessary follow-up tasks.
- Perform night accounting and reception duties with utmost professionalism and adherence to hotel standards.
- Complete the End of Day procedure on Guestline software accurately.
- Prepare night audit reports, reception handover reports, and management reports.
- Address guest complaints promptly and effectively, taking necessary remedial actions.
- Conduct daily briefings for each shift and attend bi-weekly morning meetings to stay aligned with team objectives.
- Support the rate strategy, maximise sales and revenue, encourage upselling, and promote F&B outlets and other services.
- Stay informed about daily hotel results, events, VIPs, media, and influencers.
- Act as a hotel ambassador, ensuring guests respect the neighborhood policies.
Managing Team Operations:
- Participate in selecting, recruiting, and training day and night team members.
- Manage night staffing levels according to hotel demands and coordinate team schedules and vacations.
- Oversee night staff and ensure efficient task completion.
- Implement and update departmental policies and procedures, ensuring understanding among team members.
Enhancing Guest Experience and Services:
- Monitor and supervise the level of guest service across departments, correcting any lapses immediately.
- Contribute to building a detailed guest database in Guestline, noting preferences and special requests.
- Provide courteous and friendly assistance to all guests, employees, and visitors.
- Resolve guest satisfaction complaints during the night shift.
- Conduct regular rounds of the hotel to connect with guests and ensure property safety.
Managing Financial Performance:
- Evaluate departmental performance using key metrics and financial targets to inform future plans.
- Compile departmental forecasts and budgets in a timely manner, ensuring targets are met.
- Enforce hotel credit procedures and maintain accurate records.
- Ensure compliance with hotel accounting procedures and GDPR regulations regarding personal data handling.
- Perform miscellaneous accounting procedures as required.
Ensuring Health and Safety:
- Understand and comply with relevant health and safety legislation.
- Ensure team members are aware of and adhere to security, health, and safety regulations.
- Act in accordance with fire instructions and ensure team members are trained accordingly.
- Take overall responsibility for health and safety within assigned departments.
- Promote a safe working environment on a daily basis.
- Attend statutory training and ensure compliance with legislative changes.
- Represent the department on the Health and Safety Committee and stay informed about relevant legislation.
*Upon successful completion of the probation period
The service charge range fluctuates based on our forecasted business levels and may vary from month to month.
Night Manager employer: ...At Sloane
Contact Detail:
...At Sloane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Familiarise yourself with the hotel’s operations and guest services. Understanding the specific systems and software used, like Guestline, will give you an edge during interviews and show your commitment to the role.
✨Tip Number 2
Highlight your leadership skills and experience in managing teams. Be prepared to discuss specific examples of how you've motivated staff and handled challenges in previous roles, as this is crucial for a Night Manager.
✨Tip Number 3
Demonstrate your ability to handle guest complaints effectively. Prepare scenarios where you successfully resolved issues, showcasing your communication skills and dedication to guest satisfaction.
✨Tip Number 4
Research the hotel’s policies on health and safety. Being knowledgeable about relevant legislation and how it applies to the role will not only impress during the interview but also show that you take safety seriously.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management, guest relations, and team leadership. Use specific examples that demonstrate your ability to manage night operations and enhance guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Night Manager role. Mention how your skills align with the responsibilities outlined in the job description, such as managing team operations and ensuring guest satisfaction.
Highlight Communication Skills: Since excellent communication is crucial for this role, emphasise your interpersonal skills in both your CV and cover letter. Provide examples of how you've successfully resolved guest complaints or built positive relationships with colleagues.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for a Night Manager.
How to prepare for a job interview at ...At Sloane
✨Showcase Your Leadership Skills
As a Night Manager, you'll be leading a team, so it's essential to demonstrate your leadership abilities during the interview. Share examples of how you've motivated and inspired teams in the past, and discuss your approach to managing staff effectively.
✨Emphasise Communication Skills
Excellent communication is key in this role. Be prepared to discuss how you handle guest feedback and complaints, as well as how you ensure clear communication within your team. Highlight any experiences where your communication skills made a positive impact.
✨Demonstrate Problem-Solving Abilities
The Night Manager often deals with unexpected situations. Prepare to share specific examples of challenges you've faced in previous roles and how you resolved them. This will show your potential employer that you're capable of handling the pressures of the job.
✨Understand Health and Safety Regulations
Since health and safety are crucial in this position, make sure you have a good grasp of relevant legislation. Be ready to discuss how you've implemented safety protocols in past roles and how you would ensure compliance within the hotel environment.
