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- Tasks: Welcome guests and assist with their luggage while ensuring a smooth hotel experience.
- Company: Join a 5-star luxury boutique hotel in the heart of Chelsea, offering unique experiences.
- Benefits: Enjoy a competitive salary, increased holiday allowance, complimentary meals, and discounts on shopping and cinema tickets.
- Why this job: Be part of a passionate team delivering exceptional service in a stylish environment.
- Qualifications: 1 year of experience in hospitality, strong communication skills, and a flexible schedule are required.
- Other info: Opportunity to grow within a unique and independently run hotel.
The predicted salary is between 30000 - 40000 £ per year.
Salary up to £35,500 (£17.00 per hour), depending on experience, inclusive of service charge.
- Increased holiday allowance with length of service
- Complimentary meal while on duty
- HSF Health Plan
- Optical cost reimbursement
- Complimentary coverage for your partner and children
- High street and grocery shopping discounts, as well as discounted cinema tickets and more
- Access to a 24/7 GP advice line and counselling services, including support for dependents
- Employee referral program for line employees
- Contributory pension scheme
- Learning and development opportunities
As a Luggage Porter / Doorman your role will involve providing a warm and welcoming experience to guests. You will be responsible for efficient and courteous welcome and departure services while ensuring the department operates in an organised manner. Your key duties and responsibilities will include:
- Providing a warm and professional welcome and farewell to all guests and visitors in a polite, friendly manner.
- Handling all inquiries and queries regarding the hotel and the surrounding area in a helpful and courteous manner.
- Having a good knowledge of the hotel's services, products, and facilities.
- Communicating all relevant issues and information during the daily handover for each shift.
- Assisting guests with their luggage requirements, such as storage or room delivery, upon arrival and departure.
- Collecting and delivering guest luggage.
- Helping guests with loading and unloading their luggage to and from taxis, coaches, and other vehicles.
- Obtaining taxis for guests and directing chauffeurs waiting for passengers to the taxi waiting area.
- Delivering parcels, incoming messages, mail, and laundry to guest rooms as needed.
- Demonstrating a good knowledge of parking regulations and restrictions around the hotel and directing guests to the nearest available public parking.
- Being aware of VIPs, corporate and regular guest arrivals, and ensuring their requirements are anticipated and met.
- Demonstrating knowledge of all local attractions and landmarks.
- Establishing and maintaining good working relationships with other departments to ensure prompt and seamless resolution of any issues/queries.
- Keeping the hotel entrance, luggage room, and lobby areas tidy, clean, and well-maintained, and reporting any hazards or maintenance issues to the manager on duty.
- Being able to cover night shifts and assist with other duties during holidays, absences, and potential shift coverages.
- When covering night shifts, ensuring all requests/enquiries such as room moves, light cleaning duties, replenishing amenities in the room, and deliveries are carried out as required.
- Remaining vigilant and reporting any security issues to the Manager on duty and/or Security.
- Being responsible for evacuation procedures in cases of emergency and acting as the first point of contact for guests.
- Always adhering to all company policies, procedures, and licensing laws.
- Reporting any maintenance issues/requirements in the workplace to the Manager on duty.
- Complying with statutory and legal requirements for fire and health and safety regulations.
- Undertaking any other reasonable tasks and specific projects requested by management.
- Being a hotel ambassador and ensuring that our guests consider and respect the good neighbourhood.
We are seeking a dedicated and experienced individual to join our team as a Luggage Porter / Doorman. The ideal candidate will have:
- At least 1 year of experience in a similar role within the hotel industry or luxury guest services environment.
- The physical ability to move around the hotel frequently and handle luggage efficiently.
- Strong organizational skills and the ability to think quickly and adapt to changing situations.
- A good command of spoken English to communicate effectively with guests and colleagues.
- A willingness to work a flexible schedule that meets the needs of the business.
We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. Set in a 19th century building next to Sloane Square station and featuring a rooftop restaurant, an intimate cocktail bar, and thirty exceptionally designed bedrooms, the property has been elegantly restored to create unique experiences.
Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality.
Luggage Porter / Doorman employer: ...At Sloane
Contact Detail:
...At Sloane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luggage Porter / Doorman
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of the hotel, including local attractions and amenities, will help you stand out during the interview. This shows your enthusiasm and readiness to provide excellent service.
✨Tip Number 2
Demonstrate your customer service skills in real-time. If you have the chance, visit the hotel as a guest and observe how the staff interacts with customers. This experience can give you valuable insights to discuss during your interview.
✨Tip Number 3
Network with current or former employees. Reach out on platforms like LinkedIn to connect with people who work at the hotel. They can provide insider tips about the company culture and what the hiring managers are looking for.
✨Tip Number 4
Prepare for situational questions. Think about scenarios you might face as a Luggage Porter/Doorman and how you would handle them. Being able to articulate your problem-solving skills will impress the interviewers.
We think you need these skills to ace Luggage Porter / Doorman
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise any previous roles where you provided excellent guest experiences, as this is crucial for a Luggage Porter / Doorman.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the hotel industry. Mention specific skills that align with the job description, such as organisational skills and the ability to handle luggage efficiently.
Showcase Your Communication Skills: Since the role requires good command of spoken English, ensure your application reflects your communication abilities. Use clear and concise language, and consider including examples of how you've effectively communicated with guests in past roles.
Highlight Flexibility and Teamwork: The job requires a willingness to work flexible hours and collaborate with other departments. Make sure to mention any experience you have working in a team environment and your adaptability to changing situations.
How to prepare for a job interview at ...At Sloane
✨Show Your Hospitality Skills
As a Luggage Porter / Doorman, your role is all about providing a warm and welcoming experience. During the interview, share examples of how you've gone above and beyond to make guests feel comfortable and valued.
✨Know the Hotel Inside Out
Familiarise yourself with the hotel's services, products, and local attractions. Being able to answer questions about the hotel and surrounding area will demonstrate your commitment and knowledge, which is crucial for this role.
✨Demonstrate Strong Communication Skills
Effective communication is key in this position. Practice speaking clearly and confidently about your previous experiences, and be prepared to engage in role-play scenarios that may arise during the interview.
✨Emphasise Teamwork and Adaptability
This role requires collaboration with various departments. Highlight your ability to work well in a team and adapt to changing situations, as these qualities are essential for ensuring seamless service for guests.
