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- Tasks: As a Concierge, you'll greet guests, manage VIP arrivals, and ensure exceptional service.
- Company: Join a 5-star luxury boutique hotel in Chelsea, blending British elegance with a French touch.
- Benefits: Enjoy competitive salary, service charge, health plans, discounts, and learning opportunities.
- Why this job: Be an ambassador for a unique hotel, creating memorable experiences for guests in a stylish setting.
- Qualifications: Polite, professional, and organised; previous hospitality experience is a plus.
- Other info: Flexible hours and a chance to develop your skills in a vibrant environment.
The predicted salary is between 8000 - 9000 £ per year.
What will I get?
- Competitive salary, aligned with your experience, plus a service charge of £8,000–£9,000 gross per annum.
- Concierge Commissions: High earning potential through additional commissions.
- Increased holiday allowance with length of service.
- Complimentary meal while on duty.
- HSF Health Plan.
- Dental cost reimbursement.
- Optical cost reimbursement.
- Complimentary coverage for your partner and children.
- High street and grocery shopping discounts, as well as discounted cinema tickets and more.
- Gym membership discounts.
- Access to a 24/7 GP advice line and counselling services, including support for dependents.
- Employee referral program for line employees.
- Contributory pension scheme.
- Learning and development opportunities.
What will I be doing?
- Comprehend and execute job duties and personal competencies.
- Collaborate with your team to uphold the hotel’s service standards and represent the establishment as an ambassador.
- Engage with both guests and colleagues to foster positive relationships.
- Operate in public areas where impeccable presentation and a proactive approach to guest interactions are paramount for ensuring satisfaction.
- Greet guests upon arrival with a warm smile, eye contact, and verbal salutation, while discerning their needs.
- Personalise guest interactions by addressing them by name during conversations.
- Anticipate and surpass guest expectations.
- Stay alert for VIP arrivals or visits to dining outlets, ensuring VIPs receive proper attention and guidance.
- Assist Reception with daily VIP arrivals, including pre-arrival preparations, personalised experiences, room inspections, special arrangements, welcome gestures, room escorts, and post-stay follow-ups.
- Maintain accurate guest profiles to cater to individual needs and preferences.
- Build strong partnerships with external service providers.
- Actively participate in the development of SOPs and best practices within your department and the hotel-wide management team.
- Assist in providing Concierge training of all Front Office employees to ensure they are able to assist guests with Concierge related queries and requests.
- Maintain up-to-date Concierge training files for all Front Office employees.
- Support Front Office Manager and Assistant Front Office Manager in supervising the Hotel’s Doormen.
- Report security concerns and adhere to safety protocols diligently.
- Maintain cleanliness and functionality of equipment and supplies.
- Watch over and maintain the condition of the front entrance and lobby.
- Communicate guest feedback and relevant information to the Front Office Manager or Manager on Duty.
- Stay informed about local attractions and maintain an updated database of trendy establishments to offer VIPs elite recommendations and exclusive reservations.
- Provide swift and efficient check-in and check-out services when Reception is occupied, ensuring courteous handling of all guest requests.
- Handle all external and internal calls professionally, delivering personalised and informative service to exceed guest expectations.
- Support the departmental goals of converting positive reviews, encourage upselling of rooms and hotel services, reducing costs, etc.
- Assist the Front Office Manager in reviewing supplier invoices and processing Concierge staff commission for payroll.
- Support the Quality and Guest Experience Manager in introducing initiatives to add value to our VIP guest stays.
What are we looking for?
- Be polite, friendly, and professional.
- Stay calm and composed, even in busy times.
- Build positive relationships with guests and coworkers.
- Demonstrate strong leadership skills to inspire the team to deliver exceptional service.
- Previous familiarity with Guestline PMS or experience in implementing a property management system is valued.
- Flexibility to adjust working hours as per the hotel’s demands.
- Capable of frequent movement throughout the hotel premises.
- Highly organised with the ability to respond promptly and adapt to changing circumstances.
Who are we?
We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. Set in a 19th century building next to Sloane Square station and featuring a rooftop restaurant, an intimate cocktail bar, and thirty exceptionally designed bedrooms, the property has been elegantly restored to create unique experiences. Within one of London’s most stylish interiors, the hotel combines the quintessentially British style of the Cadogan Estate with a unique French touch. Designed as an exceptional and inspiring destination, it highlights the distinguished and historic pedigree of the Sloane Square Conservation Area in a private and intimate setting. Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality.
*Upon successful completion of the probation period. The service charge range fluctuates based on our forecasted business levels and may vary from month to month.
Concierge employer: ...At Sloane
Contact Detail:
...At Sloane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Familiarise yourself with the local area and its attractions. As a Concierge, you'll need to provide guests with insider knowledge about trendy spots and exclusive reservations, so being well-informed will set you apart.
✨Tip Number 2
Practice your communication skills. Since you'll be interacting with guests and colleagues regularly, honing your ability to engage warmly and professionally will help you create positive relationships and enhance guest satisfaction.
✨Tip Number 3
Showcase your organisational skills. Being highly organised is crucial in this role, especially when managing guest profiles and ensuring personalised experiences, so think of ways to demonstrate this in your interactions.
✨Tip Number 4
Emphasise your flexibility and adaptability. The hotel environment can be dynamic, so highlighting your ability to adjust to changing circumstances will show that you're ready to meet the demands of the role.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any previous roles where you demonstrated strong communication skills and the ability to build relationships with guests.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing exceptional service. Mention specific examples of how you've exceeded guest expectations in past roles, and explain why you're excited about the opportunity to work at a luxury boutique hotel.
Showcase Your Personality: As a Concierge, personality is key. Use your application to convey your friendly and professional nature. Share anecdotes that demonstrate your ability to stay calm under pressure and build positive relationships with both guests and colleagues.
Highlight Relevant Skills: Be sure to mention any familiarity with property management systems like Guestline PMS, as well as your organisational skills and flexibility. These are important traits for the role and will help you stand out to the hiring team.
How to prepare for a job interview at ...At Sloane
✨Showcase Your Communication Skills
As a Concierge, strong communication is key. During the interview, demonstrate your ability to engage with others by maintaining eye contact, using a warm tone, and actively listening to the interviewer. Share examples of how you've successfully interacted with guests or colleagues in the past.
✨Research the Hotel and Local Attractions
Familiarise yourself with the hotel’s offerings and the local area. Be prepared to discuss popular attractions, dining options, and events that you could recommend to guests. This shows your enthusiasm for the role and your commitment to providing exceptional service.
✨Emphasise Your Problem-Solving Abilities
Concierges often face unexpected challenges. Prepare to discuss situations where you've had to think on your feet or resolve issues quickly. Highlight your ability to stay calm under pressure and how you prioritise guest satisfaction.
✨Dress to Impress
First impressions matter, especially in a luxury environment. Dress professionally and ensure your appearance is polished. This reflects your understanding of the hotel's standards and your commitment to representing the establishment well.
