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- Tasks: Process warranty claims and handle administrative duties in a busy service department.
- Company: Join Oliver Landpower Ltd, a leading dealer in agricultural machinery.
- Benefits: Enjoy free parking and a competitive salary of £25k - £28k.
- Why this job: Be part of a dynamic team and make a real impact in the service department.
- Qualifications: Strong admin and IT skills; warranty experience is a plus but not essential.
- Other info: Work Monday to Friday in a supportive environment with growth opportunities.
The predicted salary is between 25000 - 28000 £ per year.
Oliver Landpower Ltd, a long-standing dealer for market leading brands in Agricultural machinery, including JCB, Kuhn, McConnel & Sumo are looking to recruit a Warranty & Service Administrator to join the team, within their busy service department at Upper Quinton, Near Stratford-On-Avon. You will process warranty claims to manufacturer standards and will also be responsible for general administrative duties within the service department.
The Role:
- Examining completed warranty repair orders, preparing claim forms and supporting material.
- Ensuring maximum return from the manufacturer for all warranty work including credit notes and associated paperwork.
- Input of manufacturer\’s warranty payments, Return of warranty parts to manufacturer and Reconciliation of warranty schedule.
- To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.
- Ensure that all frontline staff complete records correctly when a warranty is diagnosed on a vehicle or machine.
- Maintain relationships with other staff members, specialist repairers and manufacturers\’ representatives.
- Maintain knowledge of all warranty procedures and documentation.
- Following up Machinery & Vehicle Health Checks.
- General service-related administrative duties including answering the telephone at peak times, invoicing & time recording.
What we\’re looking for:
- Warranty administration experience is advantageous but not essential
- Strong administrative & IT experience is essential
- Ability to work well under pressure, handle conflicting demands, identify priorities and schedule work appropriately
- A friendly but professional manner and able to demonstrate integrity, discretion and objectivity
- Able to meet deadlines without compromising on the quality of work
- As you will be working closely with the Service Team and the relevant manufacturers, some technical knowledge would be an advantage but not essential.
You will be based within the Service Department at the Stratford depot.
Salary £25k – £28k depending on experience.
Monday – Friday
Job Type: Full-time
Pay: £25,000.00-£28,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
Warranty & Service Administrator employer: AT Oliver & Sons Ltd
Contact Detail:
AT Oliver & Sons Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty & Service Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the agricultural machinery industry, especially those who work at Oliver Landpower Ltd. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on warranty processes and service administration. Show us you know your stuff and can handle the pressure of the role. We love candidates who come prepared!
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the position. We appreciate a little extra effort!
✨Tip Number 4
Apply through our website for the best chance! It’s the easiest way for us to see your application and get you in front of the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Warranty & Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Warranty & Service Administrator role. Highlight any relevant experience, especially in administration and IT, and don’t forget to mention your ability to handle pressure and meet deadlines.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the team at Oliver Landpower Ltd. Mention your enthusiasm for agricultural machinery and how your skills align with the job description.
Showcase Your Attention to Detail: Since the role involves processing warranty claims and maintaining accurate records, make sure to demonstrate your attention to detail in your application. A well-organised CV and cover letter can really set you apart!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at AT Oliver & Sons Ltd
✨Know Your Warranty Basics
Before the interview, brush up on the basics of warranty processes and claims. Familiarise yourself with common terms and procedures that Oliver Landpower Ltd might use. This will show your interest in the role and help you answer technical questions confidently.
✨Show Off Your Admin Skills
Since strong administrative skills are essential, prepare examples from your past experiences where you've successfully managed paperwork or handled multiple tasks under pressure. Be ready to discuss how you prioritised your workload and maintained accuracy in your records.
✨Demonstrate Team Spirit
This role involves working closely with the service team and manufacturers. Think of instances where you've collaborated effectively with others. Highlight your ability to maintain relationships and communicate clearly, as this will be key in ensuring smooth operations within the department.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company’s warranty processes or the service department's challenges. This not only shows your enthusiasm for the role but also gives you a chance to assess if the company culture aligns with your values.
