At a Glance
- Tasks: Enhance tenant satisfaction through effective communication and community-building initiatives.
- Company: Join ASW, a company dedicated to outstanding quality and tenant engagement.
- Benefits: Full-time role with opportunities for growth in a supportive environment.
- Other info: Dynamic workplace committed to inclusivity and employee well-being.
- Why this job: Make a real difference in tenant relations and contribute to a positive community.
- Qualifications: Experience in customer service or administration; strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Overview
Position Type
Full-Time
Summary
ASW is dedicated to providing outstanding quality and service to its clients, with a strong emphasis on tenant satisfaction and engagement.
We are looking for a highly motivated Tenant Liaison Officer/Administrator to join our team and support the delivery of exceptional tenant relations and communication within the company.
Responsibilities
- Assist in facilitating effective communication between tenants and management to foster positive relationships.
- Support the development and implementation of initiatives designed to enhance tenant satisfaction and address concerns promptly.
- Help administer tenant feedback mechanisms, including surveys and forums, to gather insights for continuous improvement.
- Assist in coordinating and executing tenant events and initiatives aimed at community building.
- Collaborate with various departments to ensure tenant needs and issues are addressed efficiently and effectively.
- Maintain accurate records of tenant communications, issues raised, and resolutions provided.
- Organise and manage documentation related to tenant interactions, agreements, and correspondence.
- Analyse tenant feedback trends and provide periodic reports to management with suggestions for improvement.
- Support the administration of tenant agreements, renewals, and compliance documentation.
Qualifications
- Experience in a tenant liaison, customer service, or administrative role is desirable, preferably within the property management or housing sector.
- Basic understanding of tenant rights and relevant regulations is a plus.
- Excellent organisational and multitasking abilities, with the capacity to prioritise tasks and meet deadlines.
- Strong attention to detail and accuracy in record-keeping and documentation.
- Proficient in using Microsoft Office Suite (Word, Excel, Power Point, and Outlook).
- Ability to work independently as well as collaboratively within a team.
- Excellent communication skills, both written and verbal, with a focus on tenant interaction.
- Adaptable and capable of thriving in a dynamic and fast-paced environment.
ASW is committed to creating a safe and inclusive workplace for all employees.
If you believe you meet the above requirements and are eager to contribute to our commitment to tenant liaison and engagement, we invite you to apply for the role of Tenant Liaison Officer/Administrator.
We look forward to receiving your application!
ASW Property Services Limited Registered Office: 58-59 Village Farm Industrial Estate, Pyle, Bridgend CF33 6BN.
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Tenant Liaison Officer> in Swansea employer: ASW Property Services Limited
ASW Property Services Limited is an exceptional employer located in the vibrant city of Swansea, offering a supportive work culture that prioritises tenant engagement and community development. Employees benefit from opportunities for professional growth, collaborative teamwork across departments, and a commitment to continuous improvement, making it a rewarding place to build a meaningful career in tenant relations.
Contact Details:
ASW Property Services Limited Recruitment Team
