Organisation: The National Trust for Scotland
Location: Glencoe Visitor Centre, Ballachulish, PH49 4HX
JOB PURPOSE
This is a fantastic opportunity to join our leadership team in the stunning Glencoe National Nature Reserve at our Visitor Centre, which welcomes hundreds of thousands of people from across the globe every year.
This is a chance to use your Food & Beverage expertise in a meaningful way. Our Visitor Services Supervisors play a pivotal role in creating exceptional visitor experiences and enabling our charity to generate the income that supports the conservation of this special place.
As one of two F&B Visitor Service Supervisors, you will be responsible for the smooth day-to-day catering operation at our busy Highland Coo Café, delivering our quality standards and performance targets, while ensuring we offer customers a memorable F&B experience.
You will lead by example, producing an enticing menu, recommending and upselling our range, and promoting complementary income-streams like retail, memberships and donations. You’ll also help answer visitors’ questions and share your enthusiasm for Glencoe’s stories, the work we do and what their money is funding.
You will be an enthusiastic team player who can supervise, coach and motivate your staff. You will also be part of a broader duty management team, promoting good communication across the site and a joined-up visitor services provision.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Catering operation
- Contribute to menu development ensuring our café offering is appealing, profitable and sustainable.
- Lead with preparation, cooking, training and presentation of a high-quality food and drink offer.
- Ensure compliance with health and safety, food hygiene, food allergens, licensing and environmental health standards, completing all related record-keeping.
- Accountable for cost-effective stock management, ordering, storage and wastage control.
Visitor experience
- Offer excellent customer service and ensure all members of the catering team do the same.
- Support property-wide targets for completion of visitor surveys to understand more about our visitors.
- Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor centre, addressing issues and emergency procedure and providing relief cover, as required.
People management
- Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
- Prepare F&B rotas and holiday allocation to meet business needs.
- Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team.
Finance Management
- Share responsibility for achieving an F&B budget of over £1,000,000 per annum.
- Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective profitable F&B operation.
- Supervise daily café till operations and perform end-of-day income reconciliation as a duty manager.
- Assist the F&B Manager with menu costing and stock-taking.
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Visitor Services Supervisor – Food & Beverage employer: ASVA
The National Trust for Scotland offers an exceptional work environment at The Mackintosh Tearooms, where you can lead a passionate kitchen team dedicated to delivering high-quality dining experiences. With a strong focus on employee development and a commitment to sustainability, this role provides opportunities for growth in a vibrant cultural setting in Glasgow. Join us to be part of a mission-driven organisation that values creativity, teamwork, and the preservation of Scotland's heritage.
