At a Glance
- Tasks: Lead a dynamic team to create unforgettable visitor experiences at a heritage attraction.
- Company: Join the Calanais Visitor Centre, a key player in Scotland's cultural landscape.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Flexible hours with opportunities for growth in a vibrant setting.
- Why this job: Be part of an exciting redevelopment and shape the future of visitor operations.
- Qualifications: 3+ years in hospitality or customer service with strong leadership skills.
The predicted salary is between 36085 - 40209 £ per year.
Location: Calanais Visitor Centre, Isle of Lewis, HS2 9DY
Salary: £36,085–£40,209 per annum (depending on experience)
Hours: Full-time – 40 hours per week (April–September), 35 hours per week (October–March)
About the Role
Following our £10.1 million redevelopment, the Calanais Visitor Centre is looking for an experienced and enthusiastic Visitor Operations Manager to lead our front-of-house operations. This is an exciting opportunity to join an internationally significant heritage attraction, leading a team dedicated to delivering exceptional visitor experiences while supporting the Centre’s commercial success.
Key Responsibilities:
- Lead, motivate and manage the visitor services team across admissions, retail and catering.
- Oversee daily visitor operations, ensuring excellent customer service and a welcoming environment.
- Manage staff rotas, training, performance and development.
- Work towards agreed sales targets, budgets and operational KPIs.
- Support retail and catering performance, identifying opportunities to increase sales and improve efficiency.
- Ensure high standards of health, safety and operational compliance.
- Support the General Manager with the overall management of the Centre.
About You
We are looking for someone with:
- At least 3 years’ supervisory experience in hospitality, tourism, retail or customer services.
- Proven experience in team leadership and staff management.
- Strong commercial awareness and experience working towards sales targets and budgets.
- Excellent communication, organisational and customer service skills.
- A proactive, flexible approach and the ability to thrive in a busy visitor environment.
- The role requires flexibility to work weekends and bank holidays.
What We Offer
A supportive and inclusive workplace, professional development opportunities and the chance to play a key role in the future of one of Scotland’s most important heritage attractions.
Visitor Operations Manager employer: ASVA
The National Trust for Scotland offers an exceptional work environment at The Mackintosh Tearooms, where you can lead a passionate kitchen team dedicated to delivering high-quality dining experiences. With a strong focus on employee development and a commitment to sustainability, this role provides opportunities for growth in a vibrant cultural setting in Glasgow. Join us to be part of a mission-driven organisation that values creativity, teamwork, and the preservation of Scotland's heritage.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Operations Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ASVA. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ASVA
Don't be shy about reaching out to ASVA directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Visitor Operations Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ASVA and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ASVA
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
