At a Glance
- Tasks: Welcome guests, guide tours, and share exciting stories about our distilleries.
- Company: Join the vibrant team at Muckle Brig in Leith, Edinburgh.
- Benefits: Fun work environment, flexible hours, and opportunities for growth.
- Other info: Dynamic role with chances to learn about distilling and mixology.
- Why this job: Be the face of our distilleries and create memorable experiences for visitors.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 29700 - 36300 £ per year.
Location: Leith, Edinburgh (Lind & Lime Gin Distillery, Port of Leith Distillery)
As a Visitor Experience Associate, you will be the face of our Port of Leith Whisky and Lind & Lime Gin Distilleries. From greeting our guests with a 5-star welcome and guiding them through the Tour Experience to advising in our distillery shops and so much more. Muckle Brig is a fun, fast-paced, diverse environment to work in. Excellent communication skills are paramount to a successful day. Your skills, enthusiasm and diplomacy will shine through for our guests and your colleagues within the distilleries.
KEY RESPONSIBILITIES
- Provide excellent customer service
- Welcome and orientate guests
- Be responsible and proactive
- Tour Guide
- Dynamic storytelling – providing the historical stories behind our liquids, information on our production process, demonstrating mini-bottling, and conducting tasting sessions and cocktail making sessions.
- Setting up, clearing, cleaning and resetting the tour route for each tour, including cocktail making equipment and tasting laboratory.
- Weekly tour stock counts
- Ongoing cleanliness and presentability of the tour area
- Assisting with guest needs as required to ensure an excellent experience
- Assisting with Private Tours and Events on an ad hoc basis
- Retail Assistance
- Actively up-sell products through strong product knowledge and excellent customer service to maximise sales
- Continually engage with customers to ensure maximum service
- Weekly and monthly stock takes across shop stock
- Fulfilling online retail orders for collection and posting at Lind & Lime as required
- Being a superb ambassador for all aspects of Muckle Brig, including Lind & Lime, Port of Leith Distillery and Leith Bond, our export company
- Following our Health & Safety, COSHH, Organic and Food Hygiene policies
- You may be required to work at other Muckle Brig locations when appropriate
- Other tasks as required
Application Deadline: Saturday 27/11/2027
Visitor Experience (VE) Associate employer: ASVA
The National Trust for Scotland offers an exceptional work environment at The Mackintosh Tearooms, where you can lead a passionate kitchen team dedicated to delivering high-quality dining experiences. With a strong focus on employee development and a commitment to sustainability, this role provides opportunities for growth in a vibrant cultural setting in Glasgow. Join us to be part of a mission-driven organisation that values creativity, teamwork, and the preservation of Scotland's heritage.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Experience (VE) Associate
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ASVA. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ASVA
Don't be shy about reaching out to ASVA directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Visitor Experience (VE) Associate
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ASVA and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ASVA
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
