At a Glance
- Tasks: Deliver top-notch customer service and assist with retail operations at the wildlife park.
- Company: Join the Royal Zoological Society of Scotland, a leading wildlife conservation charity.
- Benefits: Enjoy a competitive salary, 34 days annual leave, and discounts on retail and catering.
- Other info: Flexible hours, including weekends, with opportunities for career growth.
- Why this job: Be part of a mission to protect nature while gaining valuable retail experience.
- Qualifications: Good grades in English and Maths, plus a passion for customer service.
The predicted salary is between 24804 - 24804 £ per year.
Organisation: The Royal Zoological Society of Scotland
Salary: Starting salary of £15,875 pro rata based on 24 hours per week (FTE £24,804 per annum)
Location: Highland Wildlife Park
The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved. Edinburgh Zoo and Highland Wildlife Park are our gateways to the natural world through which people can experience nature.
How you’ll contribute to our mission
Providing a first-class sales and customer service experience to all visitors at RZSS Highland Wildlife Park by providing information and assistance and ensuring an environment that is engaging and well maintained.
Some of the things you’ll do:
- Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times, meeting or exceeding our Customer Service Standards.
- Operate retail systems efficiently and effectively to both sell and upsell products.
- Ensure all front of house areas and other RZSS retail outlets are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all products are displayed and merchandised as directed.
- Operate the tills efficiently and assist with the counting and recording of monies to agreed standards.
- Occasionally provide assistance in other operational areas including events, car parking and driving visitor passenger vehicles.
What we’re looking for:
- Good achievement in standard grades (or equivalent), including English and Mathematics.
- Accurate numerical reasoning skills and attention to detail.
- Engaging customers empathetically to link or upsell our products.
- Use of electronic cash till.
- Providing first-class customer care and service, including dealing with customer queries.
- Previous work in a range of retail activities.
What you’ll get in return:
- Starting salary of £15,875 pro rata based on 24 hours per week (FTE £24,804 per annum)
- Fixed Term for a period of 4 months, to help us cover our busy summer period
- 24 hr working week (may require some weekend/evening working)
- 34 days annual leave (will be pro rata for part time)
- Discount in both retail/catering
- Access to a healthcare plan
- Access to Employee Assistance Programme (EAP), that provides 24-hour counselling and support, including health, legal, finance, wellbeing and family advice
- Employer contributory pension scheme
- You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoos across the UK.
If this role excites you and aligns with your career aspirations, click APPLY now. This role is subject to standard pre-employment checks, including the candidate’s right to work in the UK and disclosure check.
Please note that shortlisting of applications and interviews for this position will take place while the advert is live. The advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as soon as possible.
The Royal Zoological Society of Scotland is an equal opportunities employer. Our policy is to recruit a diverse workforce following the guidelines of the Equality Act 2010.
Please see the role profile for further information on what the role involves and essential/desirable criteria.
Wildlife Park Retail Assistant – Guest Experience & Upsell employer: ASVA: Association of Scottish Visitor Attractions
The Royal Zoological Society of Scotland is an exceptional employer, offering a unique opportunity to work in a vibrant wildlife conservation environment at the Highland Wildlife Park. With a strong commitment to employee wellbeing, you will enjoy generous benefits such as a competitive salary, extensive annual leave, and access to a healthcare plan, all while contributing to a mission that values and protects nature. The supportive work culture fosters personal growth and development, making it an ideal place for those passionate about wildlife and customer service.
Contact Details:
ASVA: Association of Scottish Visitor Attractions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Wildlife Park Retail Assistant – Guest Experience & Upsell
✨Tip Number 1
Get to know the company! Research the Royal Zoological Society of Scotland and their mission. When you understand their values, you can tailor your conversations during interviews to show how you fit right in.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a first-class experience, think of examples from your past where you’ve gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Show off your upselling skills! Think of ways you can link products together or suggest additional items that enhance the visitor experience. This will demonstrate your ability to boost sales while keeping customers happy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Highland Wildlife Park. Don’t wait too long – apply now!
We think you need these skills to ace Wildlife Park Retail Assistant – Guest Experience & Upsell
Some tips for your application 🫡
Show Your Passion for Wildlife:When you're writing your application, let your love for wildlife and conservation shine through. We want to see that you’re not just looking for a job, but that you genuinely care about the mission of RZSS and the experience we provide to our visitors.
Highlight Customer Service Skills:Make sure to emphasise any previous experience you have in customer service. We’re all about providing first-class service, so share examples of how you've gone above and beyond for customers in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, attention to detail is key!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ASVA: Association of Scottish Visitor Attractions
✨Know Your Stuff About Wildlife
Before the interview, brush up on your knowledge of wildlife conservation and the Royal Zoological Society of Scotland. Familiarise yourself with their mission and values, as well as any recent news or initiatives. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to assist a customer or resolved a difficult situation. Be ready to discuss how you can create a welcoming environment for visitors at the Highland Wildlife Park.
✨Practice Upselling Techniques
Since upselling is a key part of this role, think of ways you can effectively promote products to customers. Prepare a few scenarios where you successfully upsold items in previous jobs, and be ready to demonstrate your approach during the interview. This will highlight your sales skills and understanding of the retail environment.
✨Be Ready for Practical Questions
Expect questions that assess your numerical reasoning and attention to detail, especially regarding operating tills and handling money. Brush up on basic maths skills and be prepared to answer questions that may involve calculations or scenarios related to cash handling. This will show that you're capable and reliable in managing transactions.
