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For Companies At a Glance
- Tasks: Promote and sell Glenturret whisky while delivering exceptional customer service.
- Company: Scotland’s oldest working distillery with a luxury brand and innovative culture.
- Benefits: 37 days holiday, generous discounts, and fantastic career development opportunities.
- Why this job: Join a passionate team in a beautiful location and share your love for whisky.
- Qualifications: Experience in luxury retail or whisky outlets and excellent customer service skills.
- Other info: Inclusive environment that values diversity and offers great growth potential.
The predicted salary is between 30000 - 42000 £ per year.
Overview
The Glenturret Distillery, Scotland’s Oldest Working Distillery, owned in partnership with Lalique, is based in an incredibly beautiful location. We preserve heritage, values and artisanal methods while pursuing future innovation, industry-leading practices, and an inclusive, progressive, and highly spirited working environment.
This is a unique luxury Scottish brand. The hospitality and tourism business comprises an award-winning visitor attraction, luxury retail, the Two Michelin Star Lalique Restaurant and Aberturret Estate House. We are a forward-thinking, fast-growing business with ambitious expansion and global business growth plans.
Role
The role of Whisky/Retail Specialist at The Glenturret will report to the Operations Manager and play a key role in promoting and selling the Glenturret brand, driving sales performance across all retail channels and delivering on departmental sales objectives. This position requires delivering outstanding customer service while managing sales and cash transactions. As well as engaging with customers, the role involves effectively communicating the features and benefits of products and employing suggestive selling techniques to meet customer needs and drive sales.
Responsibilities
- Providing exceptional customer service in the Glenturret Retail Shop and Lalique Boutique
- Helping out in the Dram Bar serving whisky/coffee as and when required
- Facilitating e-commerce sales effectively
- Assisting with stocktaking as necessary
- Handling all incoming calls with professionalism and efficiency
- Sharing information regarding Glenturret and Lalique products, including details about tours and booking availability
- Maximising every opportunity to upsell experiences and products to enhance customer satisfaction and increase sales of Glenturret Whisky and merchandise
- Assisting in promoting the Glenturret brand to enhance brand visibility
- Helping host evening events and product launches
About you
This role is suitable for someone who is passionate about whisky and luxury retail, possesses excellent organisational and people skills with the ability to work comfortably on your own or together as a team. You are highly motivated, enthusiastic and energetic and have exceptional customer service skills and a keen eye for attention to detail. Exemplary communication and time management skills, flexibility and proactivity as well as a friendly and solution-focused attitude are imperative.
You’re passionate about The Glenturret Brand and possess the confidence to engage with customers, communicating features and benefits of merchandise whilst applying suggestive selling techniques to appeal to the customer’s needs and ultimately generate sales.
Previous experience in a luxury retail/ whisky outlet is essential, and as you will be part of the site duty management team, prior experience in fire and safety/ evacuation procedures is preferred.
What is on offer
- Fantastic career and development prospect
- 37 days holiday per year (Pro rata)
- Double matched workplace pension
- Death in service assurance
- Generous on-site discounts within The Glenturret gift shop, The Lalique Boutique and The Lalique Restaurant
- Free onsite parking
- Cycle to work scheme
- Discount on gym membership
- Access to the Glenturret Branded Portal offering external discounts in numerous retailers, travel, entertainment, fashion, health and beauty, food, and drink
- Access to an employee assistance programme
- Use of the Association of Scottish Visitor Attraction membership cards (ASVA)
Equity and inclusion
We are working hard to understand our organisation better and to foster a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge and expertise. By having greater diversity, we believe that we will be a stronger and better organisation and ultimately will be able to inspire more futures. We therefore welcome applications from those who bring difference.
How to apply
To apply for this opportunity please email a current CV along with a covering letter to recruitment@theglenturret.com.
Important information
Important: Before applying for this role, please make sure you have a valid right to work in the UK.
Please note, this is an open application window; therefore we may close the advert at any point depending on the candidate applications received, so our recommendation is that you apply early to ensure you do not miss out!
A full job description is available on request.
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Whisky/ Retail Specialist employer: ASVA: Association of Scottish Visitor Attractions
Contact Detail:
ASVA: Association of Scottish Visitor Attractions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Whisky/ Retail Specialist
✨Tip Number 1
Get to know the Glenturret brand inside out! Familiarise yourself with their whisky offerings and the unique experiences they provide. This knowledge will help you engage customers and show your passion during interviews.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios where you upsell products or handle tricky customer queries. The more comfortable you are, the better you'll shine in front of the hiring team.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend events at the distillery. Building relationships can give you insider tips and make your application stand out.
✨Tip Number 4
Apply through our website for the best chance! Make sure your CV highlights relevant experience in luxury retail and whisky. Tailor your application to show how you embody the Glenturret spirit!
We think you need these skills to ace Whisky/ Retail Specialist
Some tips for your application 🫡
Show Your Passion for Whisky: When writing your application, let your love for whisky shine through! Share any experiences or knowledge you have about whisky and how it connects to The Glenturret brand. We want to see that enthusiasm!
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored specifically for the Whisky/Retail Specialist role. Highlight relevant experience in luxury retail and customer service, and don’t forget to mention any previous roles that involved suggestive selling techniques.
Be Professional Yet Friendly: In your written application, strike a balance between professionalism and friendliness. We’re looking for someone who can engage with customers warmly, so let your personality come through while maintaining a polished tone.
Apply Early Through Our Website: Don’t wait until the last minute to apply! Since we may close applications early based on the candidates we receive, make sure to submit your CV and cover letter as soon as possible through our website. We can’t wait to hear from you!
How to prepare for a job interview at ASVA: Association of Scottish Visitor Attractions
✨Know Your Whisky
Make sure you brush up on your whisky knowledge before the interview. Familiarise yourself with The Glenturret's products, their unique features, and the history behind them. This will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond to meet a customer's needs, especially in a luxury retail setting. This will demonstrate that you understand the importance of customer satisfaction in this role.
✨Practice Suggestive Selling Techniques
Since the role involves upselling and suggestive selling, practice how you would approach this with potential customers. Role-play scenarios where you recommend products based on customer preferences. This will help you articulate your selling techniques confidently during the interview.
✨Emphasise Teamwork and Flexibility
The Glenturret values teamwork and adaptability, so be ready to discuss your experiences working in a team environment. Share examples of how you've collaborated with others and adapted to changing situations, as this will highlight your ability to thrive in a dynamic workplace.