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- Tasks: Join our team to deliver exceptional customer service and create memorable visitor experiences.
- Company: The National Trust for Scotland preserves and promotes Scotland's rich heritage.
- Benefits: Enjoy a vibrant work environment with opportunities for cross-training and skill development.
- Why this job: Be part of a passionate team that shares Scotland's history and culture with visitors.
- Qualifications: No formal qualifications needed; just bring your enthusiasm and customer service skills.
- Other info: Flexible shifts available, perfect for students looking to gain experience in retail and tourism.
The predicted salary is between 24000 - 36000 £ per year.
Organisation: The National Trust for Scotland
Location: The Mackintosh Tearooms – 217 Sauchiehall Street, Glasgow, G2 3EX
JOB PURPOSE
As a member of our front of house retail and visitor team, you will work in a fast‑paced customer facing environment, providing exceptional customer service in the day to day retail operations and delivering guided tours, offering visitors a warm welcome and being passionate about delivering a memorable visitor experience in a setting that reflects our heritage.
Key Responsibilities
- Deliver a warm welcome to local, national and international visitors
- Knowledgeable about the product range and encouraging upselling of membership, tours, exhibition and tea rooms offer
- Provide excellent customer care
- Billing – Cash and Credit Card handling
- Adhere to all financial procedures to include till operations and cash reconciliation duties.
- Adhere to Health and Safety & Food Safety practises and guidelines
- Delivering and assisting with public and private guided tours, as well as exhibition events
- Upsell products within the property
- Assist with stock management duties, including stock counts and supporting regular stocktakes.
- Actively feedback visitor comments to line managers to improve offer, service and operation
- Help achieve sales targets and membership recruitment targets.
- Promote the National Trust for Scotland as a memberships organisation and the benefits of becoming a member to all visitors.
- Wear the correct uniform, name badges, or PPE as required.
- Undertake any other tasks that may be reasonable requested
QUALIFICATIONS
- No formal qualifications are required
ESSENTIAL SKILLS
- Some experience in the retail and tourism industry in a customer facing role
- Ability to work in a fast-paced environment
- Ability to work as part of a diverse team
- A willingness to share skills with others
- A great communicator with people
DESIRABLE
- Familiar with EPOS systems
- A willingness to be cross trained, particularly in providing operational support, and in other departments
- A passion for storytelling
- Knowledge of Charles Rennie Mackintosh and fascinating history of the Tea Rooms
- A passion for Scotland & Glasgow’s heritage and a willingness to enthusiastically share this with our visitors
Application Deadline: Thursday 12/03/2026
Looking to work in the attractions industry or for a new challenge within the sector?
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Visitor Services Assistant – Retail, Admissions & Tours employer: ASVA: Association of Scottish Visitor Attractions
Contact Detail:
ASVA: Association of Scottish Visitor Attractions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Assistant – Retail, Admissions & Tours
✨Tip Number 1
Familiarise yourself with the National Trust for Scotland and its mission. Understanding their values and heritage will help you connect with visitors and provide a more authentic experience.
✨Tip Number 2
Brush up on your customer service skills, especially in a retail environment. Being able to handle various customer interactions with confidence will set you apart from other candidates.
✨Tip Number 3
Gain some knowledge about Charles Rennie Mackintosh and the history of the Tea Rooms. This will not only enhance your ability to engage with visitors but also demonstrate your enthusiasm for the role.
✨Tip Number 4
Practice your communication skills, particularly in a team setting. Being a great communicator will help you work effectively with your colleagues and provide excellent service to visitors.
We think you need these skills to ace Visitor Services Assistant – Retail, Admissions & Tours
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored specifically for the Visitor Services Assistant role. Highlight any relevant experience in retail and customer service, and emphasise your ability to work in a fast-paced environment.
Follow Submission Guidelines: When sending your application, ensure your CV file is titled with your first initial and surname. Include the job title and location in the subject line or body of your email to make it clear which position you are applying for.
Showcase Your Passion: In your CV, express your enthusiasm for Scotland's heritage and your willingness to share this with visitors. Mention any knowledge you have about Charles Rennie Mackintosh or the National Trust for Scotland to stand out.
Proofread Your Application: Before sending your CV, double-check for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at ASVA: Association of Scottish Visitor Attractions
✨Show Your Passion for Heritage
Make sure to express your enthusiasm for Scotland's heritage and the history of the Tea Rooms during the interview. The National Trust for Scotland values candidates who can share this passion with visitors, so be prepared to discuss what you love about the local culture and history.
✨Demonstrate Customer Service Skills
Since the role involves providing exceptional customer service, think of specific examples from your past experiences where you went above and beyond for a customer. Highlight your ability to work in a fast-paced environment and how you handle challenging situations.
✨Familiarise Yourself with the Product Range
Before the interview, take some time to research the products and services offered by the National Trust for Scotland. Being knowledgeable about their offerings will not only impress your interviewers but also show that you're proactive and genuinely interested in the role.
✨Prepare for Teamwork Questions
As the position requires working as part of a diverse team, be ready to discuss your experiences in teamwork. Think of examples where you collaborated effectively with others, shared skills, or contributed to a positive team dynamic.