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- Tasks: Welcome visitors and provide excellent customer service at Culloden Battlefield and other sites.
- Company: Join the National Trust for Scotland, dedicated to preserving Scotland's heritage.
- Benefits: Enjoy flexible hours, a vibrant team environment, and the chance to learn about Scottish history.
- Why this job: Be part of a 5-Star destination, creating memorable experiences for visitors while supporting conservation efforts.
- Qualifications: No specific experience required, just a passion for customer service and teamwork.
- Other info: Must be available to work weekends and Bank Holidays on a rota basis.
The predicted salary is between 20000 - 30000 £ per year.
Organisation: The National Trust for Scotland
JOB PURPOSE
Retail plays a key role in the winning Culloden Battlefield team. Your job is to give a warm, Highland welcome and to generate the sales and income that helps us protect and preserve the site and many others in Scotland. You may be working across the Culloden Cluster sites, this includes Abertarff House, Hugh Miller’s Cottage and Culloden Battlefield. Voted a 5-Star destination by Visit Scotland, together we’ll deliver a top shopping experience and unforgettable memories for all our happy customers.
This role is key to the visitor experience; your role is to put smiles on faces and ensure our visitors have an amazing visit.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
This role will assist the wider Retail team to deliver the best visitor experience at Culloden cluster sites (including but not limited to):
• To provide excellent customer service.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed.
• Cash reconciliation duties including end of day and administration tasks. Ensuring cash is handled accurately and there is continuity across all sales platforms
• Working with the Visitor Services Retail team to ensure best stock management
• To actively drive-up selling opportunities through strong product knowledge and an excellent, pro-active customer service to maximise sales of shop stock and donations.
• Working with the Visitor Services Manager (Retail) and wider property staff to ensure high standards of display & merchandising at all times.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekends and Bank Holidays as needed on a rota basis.
• To work across departments when necessary, supporting the wider Culloden Cluster team
• To develop a working knowledge of the history of the site and being able to relate that to visitors in a friendly and engaging way
• To provide consistently excellent customer service when dealing with high volumes of customers
• Adhering to the property’s quality standards including wearing of uniform.
• To adhere to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).
• The current duties of this job do not require criminal records (Disclosure Scotland) check to be carried out.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Experience
Essential
• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible/adaptable at work when required.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills
• Genuine belief in the value of good customer service.
• Excellent interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative.
Desirable
• Previous cash handling experience
• Additional language skills
• Historical knowledge of the site and area
• Previous experience in hospitality, retail and tourism.
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Visitor Services Assistant – Retail employer: ASVA: Association of Scottish Visitor Attractions
Contact Detail:
ASVA: Association of Scottish Visitor Attractions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Assistant – Retail
✨Tip Number 1
Familiarise yourself with the history of Culloden Battlefield and the surrounding sites. This knowledge will not only help you engage with visitors but also demonstrate your genuine interest in the role during any informal conversations or interviews.
✨Tip Number 2
Practice your customer service skills by volunteering or working in similar environments. This experience will give you practical examples to discuss when asked about your ability to provide excellent service and handle high volumes of customers.
✨Tip Number 3
Showcase your adaptability by being open to various roles within the team. Highlight any past experiences where you've successfully adjusted to changing circumstances, as this is a key requirement for the Visitor Services Assistant position.
✨Tip Number 4
Network with current or former employees of the National Trust for Scotland. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Visitor Services Assistant – Retail
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of Visitor Services Assistant.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and your ability to create a welcoming environment. Use specific examples from your past experiences to demonstrate your skills.
Highlight Relevant Experience: Make sure to include any previous experience in retail, hospitality, or tourism. Emphasise your cash handling skills and any relevant knowledge about the history of the site or area.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at ASVA: Association of Scottish Visitor Attractions
✨Show Your Customer Service Skills
Since this role is all about providing excellent customer service, be prepared to share specific examples of how you've gone above and beyond for customers in the past. Highlight your warm and welcoming personality, as well as your ability to handle high volumes of customers with patience.
✨Demonstrate Product Knowledge
Familiarise yourself with the products and services offered at the Culloden cluster sites. During the interview, express your enthusiasm for the history of the site and how you can use that knowledge to engage visitors and drive sales.
✨Emphasise Teamwork and Flexibility
This position requires working closely with a team and being adaptable to changing situations. Share experiences where you've successfully collaborated with others or adjusted your approach to meet the needs of the team or customers.
✨Prepare for Cash Handling Questions
As cash reconciliation is part of the role, be ready to discuss any previous experience you have with cash handling. If you lack direct experience, talk about your attention to detail and how you ensure accuracy in your work.
