Visitor Services Assistant – Food & Beverage

As a member of Culloden Battlefield's Catering team, you will be working in a fast-paced and dynamic environment serving a large range of international and local guests. You will work as part of a larger, multi-department team to ensure an unforgettable visitor experience every time. This role is key to the visitor experience; your role is to put smiles on faces and ensure our visitors have an amazing visit.

Benefits include:

• Cycle to Work Scheme – offering excellent discounts on bicycle costs
• Up to £50 towards the cost of your glasses or contact lenses if you need them for work
• Staff discounts through Reward Gateway, our online employee discount scheme – offering a variety of discounts on a wide range of high street retail brands
• 10% discount from the rental price (excluding the booking fee and any other ancillary charges) on all self-catering holiday accommodation managed by our partner Sykes Holiday Cottages
• Your employee card gives free entry to you, any of your children under the age of 18 and one other adult to National Trust for Scotland and National Trust properties, as well as a 20% discount on most purchases in National Trust for Scotland retail outlets.

Required Skills, Experience & Attributes:

• A warm, friendly and outgoing personality.
• Previous experience in a catering or customer-facing role, delivering impeccable customer care and food safety standards.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed including record keeping and reporting figures, cleaning, preparation and basic administration as required.
• To provide consistently excellent customer service when dealing with high volumes of customers.
• Cash reconciliation duties including start and end of day tasks, must have experience handling cash accurately and processing sales.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekends and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider Culloden cluster.
• Adhering to the property's quality standards including but not limited to the wearing of uniform, being well presented with a good standard of personal hygiene.
• Ensuring health and welfare of property staff, volunteers, and visitors by adhering to the Trust's Health, Safety and Environment policies and guidelines.
• Ensuring Safe systems of work are implemented effectively within all activities.
• Recognised First Aid Qualification.
• Experience of a Barista-style Coffee Machine and basic knowledge of Coffee types & styles.
• SCPLH Qualification Alcohol.
• Knowledge of HACCP & COSHH systems.
• Basic Food Hygiene Qualification (will be expected to undertake if not held).
• Experience in EPOS style till operation.
• Excellent cash handling skills.

Key Responsibilities and Accountabilities:

• Welcoming visitors to the site and interact with them in a friendly, efficient, and knowledgeable manner.
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
• Answering visitors' queries about the sites, education facilities and the local area.
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.