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- Tasks: Welcome visitors and provide excellent food and beverage service at Pitmedden Garden.
- Company: Join the National Trust for Scotland, dedicated to preserving beautiful heritage sites.
- Benefits: Enjoy a vibrant work environment with opportunities for personal growth and development.
- Why this job: Be part of a team that creates memorable experiences while promoting conservation and community.
- Qualifications: No specific experience needed; just bring your passion for customer service and teamwork!
- Other info: Flexible hours available, perfect for students looking to balance work and studies.
The predicted salary is between 20000 - 28000 £ per year.
The National Trust for Scotland
JOB PURPOSE
As a member of our Visitor Services team, your job is to give visitors from across the globe a warm welcome to Pitmedden Garden and help generate the income that enables us to care for Pitmedden Garden and other National Trust for Scotland properties.
Visiting our tearoom is an essential part of the visitor experience and the role of the Visitor Service Assistant – Food & Beverage is to make it a positive and memorable part of a visitor’s day with us.
You will help us maximise sales through excellent customer service and product knowledge, taking pride in store presentation and effective behind-the-scenes processes.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
- To always provide a consistently high standard of visitor care when:
- Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner; supporting visitors with special needs / impairments and providing an elevated level of service in accordance with the Equality Act.
- Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
- Checking on how visitors are enjoying their experience of catering at Pitmedden Garden and enquiring whether all their needs are met.
- Consistently presenting high quality plating of food.
- Promoting the National Trust for Scotland and the benefits of membership of it.
- To always maintain excellent standards of site and personal presentation
- The general ongoing operational cleaning of all areas as necessary
- Wearing correct uniform, name badges, or PPE as required.
- Cash handling and point of sale.
SCOPE OF JOB
Customer Service
- Regular interaction with members of the public of all ages and abilities.
Teamwork
- Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation
Sales, stock and financial processes
- Help achieve sales targets and membership recruitment targets
- Operate tills and share end-of-day cash reconciliation duties, as appointed by the Duty Manager.
Tools/equipment and cleaning chemicals
- Occasional user of cleaning chemicals.
- Expected to become familiar with and comply with the property’s Health and Safety policies or ‘ Safe Systems of Work’
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Essential
- Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
- Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property needs.
- Ability to adjust pace to match customer flow without compromising quality of service.
- Excellent front of house persona – warm, welcoming, patient and understanding.
- Excellent selling skills.
- Ability to do basic cooking.
- Genuine belief in the value of good customer service.
- Ability to be proactive and to take the initiative.
Desirable
- Access to own transport
- Basic Food Hygiene Qualification
- Demonstrable experience in sales with experience of EPOS systems and cash handling/reconciliation.
The current duties of this job do not require a criminal records (Disclosure Scotland) check to be conducted.
Looking to work in the attractions industry or for a new challenge within the sector?
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Visitor Services Assistant – Food & Beverage employer: ASVA: Association of Scottish Visitor Attractions
Contact Detail:
ASVA: Association of Scottish Visitor Attractions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Assistant – Food & Beverage
✨Tip Number 1
Familiarise yourself with the National Trust for Scotland's values and mission. Understanding their commitment to conservation and visitor experience will help you align your answers during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in a food and beverage context. Think of examples from your past experiences where you provided excellent service or handled difficult situations, as these will be valuable during any discussions with us.
✨Tip Number 3
Showcase your teamwork abilities by preparing examples of how you've successfully collaborated with others in previous roles. This is crucial since you'll be working closely with colleagues and volunteers to ensure a smooth operation.
✨Tip Number 4
If you have any experience with food hygiene or basic cooking, make sure to highlight this. Even if it's not a requirement, it can set you apart from other candidates and show that you're proactive about contributing to the team.
We think you need these skills to ace Visitor Services Assistant – Food & Beverage
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, food and beverage roles, and any sales experience. Use specific examples that demonstrate your ability to provide excellent visitor care.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the National Trust for Scotland's mission. Mention how your skills align with the responsibilities of the Visitor Services Assistant role.
Showcase Relevant Skills: In your application, emphasise skills such as teamwork, adaptability, and effective communication. Provide examples of how you've successfully interacted with customers or handled challenging situations in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ASVA: Association of Scottish Visitor Attractions
✨Showcase Your Customer Service Skills
As a Visitor Services Assistant, you'll be interacting with visitors constantly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to remain patient and understanding, especially when dealing with diverse visitors.
✨Demonstrate Your Knowledge of Food & Beverage
Familiarise yourself with the types of food and beverages offered at the National Trust for Scotland properties. During the interview, express your enthusiasm for food and beverage service, and be ready to discuss any relevant experience you have in this area.
✨Emphasise Teamwork and Flexibility
This role requires working closely with colleagues and adapting to changing situations. Share examples of how you've successfully worked in a team and adjusted to meet varying demands. This will show that you're a team player who can handle the dynamic nature of the job.
✨Prepare Questions About the Role
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the visitor experience, team dynamics, or the National Trust for Scotland's values. This shows your genuine interest in the role and the organisation.
