At a Glance
- Tasks: Welcome visitors and enhance their experience at Crathes Castle's Cafés.
- Company: Join the National Trust for Scotland, dedicated to preserving heritage sites.
- Benefits: Enjoy flexible working hours and a vibrant team environment.
- Other info: Opportunity to work across various sites and engage with diverse visitors.
- Why this job: Be part of a mission-driven organisation while gaining valuable customer service skills.
- Qualifications: Previous experience in food and beverage is a plus, but passion is key!
The predicted salary is between 20000 - 30000 £ per year.
Organisation: The National Trust for Scotland
Location: Brodick Castle, Gardens & Country Park, Isle of Arran, KA27 8HY
Job Purpose
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure. Specifically, to ensure the smooth and safe operations in the Food & Beverage activities at Brodick Castle, Gardens and Country Park, making the property the best possible place to visit and work.
Responsibilities
- Provide a consistently high standard of visitor care.
- Ensure the site is ready to open, welcoming visitors, processing their admission or catering purchase in a friendly, efficient, and knowledgeable manner.
- Welcome visitors with special needs/impairments and provide a high level of service in accordance with the Disability Discrimination Act.
- Welcome international visitors and assist with specific needs.
- Welcome groups in an efficient and warm manner.
- Answer visitors’ queries about the site, facilities, and the local area.
- Provide information about the site, its history, contents, offers, and merchandise.
- Promote the National Trust for Scotland brand, including our Membership scheme, events, upselling other properties and any promotional campaigns.
- Proactively sell Membership and Gift Aid.
- Support the operational needs of the business with occasional cross-department working such as guiding and retail.
- Maintain excellent standards of site and personal presentation, wearing the correct uniform, name badges or PPE as required.
- Keep a clean and safe working environment for staff and visitors.
- Report all issues of damage, wear and tear promptly to your Line Manager.
Food & Beverage Duties
- Ensure good housekeeping of kitchens, serveries and back-of-house areas.
- Ensure merchandising is in accordance with NTS policy.
- Assist in achieving catering targets and KPIs.
- Actively upsell products and services to facilitate visitor enjoyment.
- Encourage visitor feedback using the Trust survey cards.
- Report visitor comments to line managers to develop and improve offer, service, operations.
- Work flexibly across departments and sites as needed, for instance in retail or guiding.
- Maintain up-to-date systems of recording, including All-In-One records, allergens, COSSH, cleaning records, stock take and wastage.
Health and Safety
- Ensure the site meets health and safety legislation in liaison with your department manager.
- Ensure that visitors vacate the site at the close of business and that the site is secured at the end of day.
- Use personal protection equipment as provided and directed by your line manager.
- Maintain a safe working environment for colleagues.
- Assist as a fire marshal for the safety of all staff and visitors.
Visitor Services Assistant – Food & Beverage employer: ASVA: Association of Scottish Visitor Attractions
The National Trust for Scotland is an exceptional employer that prioritises a supportive and inclusive work culture, making it an ideal place for those passionate about heritage and visitor engagement. As a Visitor Services Assistant at Crathes Castle, you will enjoy opportunities for personal growth and development while contributing to the preservation of Scotland's rich history. With a focus on excellent customer service and teamwork, you'll be part of a dedicated team that values your input and fosters a sense of community.
Contact Details:
ASVA: Association of Scottish Visitor Attractions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Services Assistant – Food & Beverage
✨Tip Number 1
Familiarise yourself with the National Trust for Scotland's mission and values. Understanding their commitment to preserving heritage will help you connect with the role and demonstrate your passion during any interviews.
✨Tip Number 2
Gain some hands-on experience in a café or restaurant setting if you haven't already. This will not only boost your confidence but also give you practical examples to discuss when asked about your customer service skills.
✨Tip Number 3
Practice your upselling techniques. Think of ways to promote products and services effectively, as this is a key responsibility in the role. You could even role-play scenarios with friends to refine your approach.
✨Tip Number 4
Network with current or former employees of the National Trust for Scotland. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Visitor Services Assistant – Food & Beverage
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight your relevant experience in visitor services, food and beverage operations, and customer care.
Craft a Compelling CV:Ensure your CV showcases your previous experience in cafés, restaurants, or events. Highlight specific achievements related to customer service and sales, as these are crucial for the Visitor Services Assistant role.
Write a Strong Cover Letter:In your cover letter, express your passion for providing excellent visitor experiences. Mention your knowledge of the National Trust for Scotland and how you can contribute to their mission while promoting membership and upselling products.
Proofread Your Application:Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in a customer-facing role.
How to prepare for a job interview at ASVA: Association of Scottish Visitor Attractions
✨Showcase Your Customer Service Skills
As a Visitor Services Assistant, excellent customer service is key. Be prepared to share examples of how you've provided outstanding service in previous roles, especially in food and beverage settings.
✨Demonstrate Product Knowledge
Familiarise yourself with the types of food and beverages typically offered at similar venues. During the interview, express your enthusiasm for learning about the products and how you can effectively communicate this knowledge to visitors.
✨Highlight Team Collaboration Experience
This role requires working closely with various departments. Share experiences where you've successfully collaborated with others to achieve common goals, particularly in a fast-paced environment.
✨Prepare for Upselling Scenarios
Upselling is an important part of the role. Think of strategies or techniques you've used in the past to encourage customers to try additional products or services, and be ready to discuss these during your interview.
