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- Tasks: Engage with guests, serve food and drinks, and create unforgettable experiences.
- Company: Join the National Trust for Scotland at the stunning Culzean Castle.
- Benefits: Earn £12.60 per hour with full training provided and flexible shifts.
- Why this job: Be part of a team that makes visitors feel valued and welcomed.
- Qualifications: No prior experience needed; just bring your energy and enthusiasm!
- Other info: Enjoy opportunities for additional shifts and collaborate with diverse teams.
The predicted salary is between 12 - 16 £ per hour.
At the National Trust for Scotland’s stunning Culzean Castle, we’re seeking energetic, cheerful, and hard-working individuals to join our outstanding Food and Beverage team. While prior experience is an advantage, it’s not essential—full training will be provided. What matters most is your ability to engage with our guests, making them feel welcomed and valued from the moment they arrive until their departure. This role is crucial in delivering exceptional service across our food outlets, helping visitors create unforgettable memories.
The position involves a variety of responsibilities, from taking orders and serving food and drinks to mastering barista skills or scooping ice cream like a pro. Whatever the task, you’ll help maximize our charity income through excellent customer service, product knowledge, adherence to best practices, and pride in every detail of your work. Core hours are guaranteed, with opportunities for additional shifts based on business needs. Flexibility and weekend availability are essential, and schedules will be issued weekly.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES- Welcome visitors warmly, processing Food & Beverage purchases efficiently and professionally.
- Be knowledgeable of guest inquiries about Food & Beverage offerings or experiences.
- Promote the National Trust for Scotland brand, including memberships, events, other properties, and actively encourage Gift Aid donations.
- Ensure Excellence of Presentation of Self and Site at all times.
- Maintain proper dress code, including uniforms, name badges and PPE (where applicable).
- Ensure the site is ready to welcome guests at the designated opening time.
- Perform routine cleaning tasks, including toilets, bins, vacuuming, mopping, sweeping, and dusting.
- Promptly report damages or wear and tear to the line manager.
- Collaborate harmoniously with other departments, including housekeeping, gardening, and maintenance.
- Follow all financial procedures to include till operation, cash handling and safeguarding of monies.
- Implement changes to procedures as instructed.
- Maintain high standards of cleanliness in kitchens, serveries, and dining areas.
- Assist in achieving site targets and KPIs.
- Actively upsell products and services to enhance visitor experiences.
- Share visitor feedback with managers to improve services and offerings.
- Work across departments and sites as needed.
Visitor Services Assistant – Food and Beverage employer: ASVA: Association of Scottish Visitor Attractions
Contact Detail:
ASVA: Association of Scottish Visitor Attractions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Assistant – Food and Beverage
✨Tip Number 1
Get to know the National Trust for Scotland and its values. When you walk into that interview, show us your passion for preserving heritage and making visitors feel at home. A little enthusiasm goes a long way!
✨Tip Number 2
Practice your customer service skills! Think about how you would engage with guests and make them feel special. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Be ready to showcase your flexibility. We love candidates who can adapt to different roles, whether it’s serving food or cleaning up. Highlight any past experiences where you’ve had to think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for enthusiastic team players who are eager to contribute to our mission.
We think you need these skills to ace Visitor Services Assistant – Food and Beverage
Some tips for your application 🫡
Show Your Personality: When writing your application, let your cheerful and energetic personality shine through! We want to see how you engage with guests and make them feel welcome, so don’t be afraid to show us who you are.
Highlight Relevant Skills: Even if you don’t have direct experience, think about any customer service roles or teamwork experiences you've had. Mentioning skills like communication, flexibility, and a willingness to learn will definitely catch our eye!
Be Specific About Availability: Since flexibility and weekend availability are key for this role, make sure to clearly state your availability in your application. This helps us understand how you can fit into our team at Culzean Castle.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at ASVA: Association of Scottish Visitor Attractions
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Visitor Services Assistant. Familiarise yourself with the Food and Beverage offerings at Culzean Castle and think about how you can engage with guests to enhance their experience.
✨Show Your Enthusiasm
This role is all about making visitors feel welcomed and valued. During the interview, let your personality shine through! Share examples of how you've provided excellent customer service in the past, even if it’s from a different context.
✨Dress for Success
Since maintaining a proper dress code is essential for this position, arrive at your interview looking smart and professional. This shows that you take the role seriously and understand the importance of presentation.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how they measure success in the role. This demonstrates your genuine interest in the position and the organisation.
