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- Tasks: Assist visitors, maintain property standards, and support events at Mar Lodge Estate.
- Company: Join the National Trust for Scotland, dedicated to preserving Scotland's natural and cultural heritage.
- Benefits: Enjoy flexible hours, a vibrant work environment, and opportunities for personal growth.
- Why this job: Be part of a passionate team making a positive impact on visitor experiences and conservation.
- Qualifications: Customer service experience, excellent communication skills, and a full UK driving licence required.
- Other info: Ideal for those who love nature and want to contribute to Scottish heritage.
The predicted salary is between 20000 - 30000 ÂŁ per year.
Organisation: The National Trust for Scotland
JOB PURPOSE
To maximise our visitors’ enjoyment of Mar Lodge Estate by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the property and its assets are clean, tidy, protected and safe. This exciting and varied role will support our rangers, visitor services, events and holiday let activities when required, helping to make the property the best possible place to visit and work.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
- To provide a consistently high standard of visitor care at all times.
- Welcoming visitors to the estate/property in a friendly, efficient and knowledgeable manner, answering queries and providing information about the property, facilities and the local area.
- Provide a positive visitor experience to the estate by assisting with housekeeping, car parking, fire patrols, property checks, tours, events and onsite activities when required.
- By maintaining excellent standards of service, optimising opportunities to generate income, and ensuring that the site and its assets are safe and secure you will be a vital part of furthering the valuable work of the National Trust for Scotland.
- Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
- Welcoming visitors with special needs/impairments and providing a high level of service in accordance with the Disability Discrimination Act.
To maintain excellent standards of site and personal presentation at all times:
- To assist with the general ongoing operational servicing and delivery of visitor facilities across all areas of the property, including our car parks, public toilets, public rooms and spaces, holiday accommodation and other outlying visitor facilities throughout the property.
- Ensuring the property is clear of debris, rubbish etc and that signage is befitting of a Trust property.
- Ensuring the property is ready to accept and welcome visitors by the set operational times.
- Wearing correct uniform, name badges, or PPE as required.
- Reporting all instances of damage and wear and tear issues promptly to your line manager.
- Participate in a duty rota to ensure that visitors’ needs out with normal working hours are supported.
Other duties (where applicable):
- To actively upsell products and services to facilitate the visitor’s enjoyment.
- To work flexibly across departments and sites as needed.
Health and Safety:
- To ensure site meets with Health and Safety legislation in liaison with your department manager.
- To use personal protection equipment as provided and directed by your line manager.
Skills, Experience & Knowledge
Essential:
- Demonstrable experience in a customer-facing role, delivering impeccable customer care through excellent inter-personal skills and personal standards.
- Excellent “front of house” persona – warm, welcoming, patient, understanding with a flexible and helpful outlook.
- Be responsible and proactive, ensuring all day-to-day tasks are completed as instructed.
- Demonstrable excellent time management skills and the ability to prioritise.
- Ability to work within a team or independently to a high and safe standard.
- The ability to take the initiative and address problems or deal with tasks as they arise.
- Full UK driving licence and access to own transport.
- Living the values of the National Trust for Scotland and encourage colleagues to do the same.
- The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
- The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
- An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
Desirable:
- Experience in housekeeping or equivalent.
- Recognised First Aid Qualification.
- An understanding and commitment to the aims and objectives of the National Trust for Scotland.
- A passion for Scottish heritage and history.
Visitor Services Assistant employer: ASVA: Association of Scottish Visitor Attractions
Contact Detail:
ASVA: Association of Scottish Visitor Attractions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Assistant
✨Tip Number 1
Familiarise yourself with the National Trust for Scotland's values and mission. Understanding their commitment to preserving Scottish heritage will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences. Think of specific situations where you went above and beyond for a customer, as this will highlight your ability to provide excellent visitor care.
✨Tip Number 3
Research Mar Lodge Estate and its offerings. Being knowledgeable about the property will not only impress your interviewers but also allow you to engage more effectively with visitors if you secure the job.
✨Tip Number 4
Prepare to discuss how you would handle various visitor scenarios, including those involving special needs. This will demonstrate your understanding of inclusivity and your readiness to provide a positive experience for all visitors.
We think you need these skills to ace Visitor Services Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles where you've demonstrated excellent interpersonal skills. Use specific examples that align with the responsibilities of a Visitor Services Assistant.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for visitor care and Scottish heritage. Mention how your values align with those of the National Trust for Scotland and provide examples of how you can contribute to their mission.
Highlight Relevant Skills: In your application, emphasise skills such as time management, teamwork, and problem-solving. Be sure to mention any experience with housekeeping or customer-facing roles that demonstrate your ability to maintain high standards.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work at Mar Lodge Estate. Mention specific aspects of the role that appeal to you, such as engaging with visitors or promoting the National Trust for Scotland's initiatives.
How to prepare for a job interview at ASVA: Association of Scottish Visitor Attractions
✨Showcase Your Customer Service Skills
Since the role is heavily focused on visitor care, be prepared to share specific examples of how you've provided excellent customer service in previous roles. Highlight your interpersonal skills and how you handle difficult situations with a warm and welcoming approach.
✨Demonstrate Knowledge of the National Trust for Scotland
Research the National Trust for Scotland and its values before the interview. Be ready to discuss why you are passionate about their mission and how you can contribute to promoting their brand and services, such as the Membership scheme.
✨Emphasise Flexibility and Teamwork
The job requires working across various departments and being flexible with duties. Share experiences that demonstrate your ability to work well in a team and adapt to changing circumstances, showing that you're proactive and responsible.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle specific visitor scenarios. Think of examples where you've had to take the initiative or resolve issues independently, showcasing your time management and prioritisation skills.
