At a Glance
- Tasks: Engage visitors with Scotch whisky, conduct tours, and provide top-notch customer service.
- Company: The Scotch Whisky Experience, a vibrant attraction in Edinburgh.
- Benefits: Medicash, flu jab, cycle to work schemes, and training opportunities.
- Other info: Join a fun team and develop your skills in a unique environment.
- Why this job: Share your passion for whisky and create unforgettable experiences for visitors.
- Qualifications: Great communication skills and a love for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Organisation: The Scotch Whisky Experience
Location: 354 Castlehill, The Royal Mile, Edinburgh, EH1 2NE
Overview
Your role is to make the world fall in love with Scotch whisky by providing excellent customer service, ensuring a genuine, welcoming experience for all visitors.
Sales & Service
- Uphold outstanding levels of customer service.
- Proactively engage customers and provide recommendations or advice as and when required.
- Maximise income for the Scotch Whisky Experience.
- Maintain a good working knowledge of all products.
- Go above and beyond for all customers creating a memorable and lasting experience for all visitors.
- Warmly greet visitors, answer questions and sell tickets for the tour at the box office.
- Conduct guided tours for groups of up to 25 people. Tours must be conducted in an informative, entertaining, enthusiastic manner using appropriate body language.
- Advise and serve customers in the shop and bar areas.
- Staff should be aware that guests may take photographs/make recordings throughout their visit, as long as this is not disruptive to other visitors. This may involve photography/recordings of staff members.
- Use of language skills if required for the tour and throughout the SWE.
Stock Management
- Replenish shop, tour and bar stock.
- Ensure visual merchandising guidelines are followed.
- Assist the retail & stock team with deliveries when required.
Teamwork
- Work proactively with members of the visitor assistant team to perform all duties, and all other departments as and when required.
Training and Development
- Work as a buddy to train and develop new members of the team, embodying our values and meeting our 5* standards.
- Train to conduct tasting tales and to join the tasting team.
- Lead by example for the rest of the team: Ensure you embody all our values daily and commit to all tasks being completed.
- Commit to look for areas of further development with management.
- Host staff training and tasting sessions.
Other Duties
- Any other duties commensurate with your role.
Additional Benefits
- Medicash
- Flu jab
- Cycle to work schemes
Visitor Assistant employer: ASVA: Association of Scottish Visitor Attractions
Joining ASVA as an Events Manager in Paisley offers a unique opportunity to be part of a vibrant team dedicated to promoting cultural and commercial events. With a commitment to inclusivity and employee development, ASVA provides flexible working hours and a supportive work culture that values diverse backgrounds. This role not only allows for professional growth but also the chance to make a meaningful impact in the community through engaging events.
Contact Details:
ASVA: Association of Scottish Visitor Attractions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ASVA: Association of Scottish Visitor Attractions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ASVA: Association of Scottish Visitor Attractions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ASVA: Association of Scottish Visitor Attractions:Your cover letter is your chance to shine! Tell us why you want to work at ASVA: Association of Scottish Visitor Attractions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ASVA: Association of Scottish Visitor Attractions!
How to prepare for a job interview at ASVA: Association of Scottish Visitor Attractions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
