At a Glance
- Tasks: Engage with visitors and provide exceptional customer service at Stirling Castle.
- Company: Historic Environment Scotland, a leader in preserving Scotland's rich history.
- Benefits: Competitive salary, unique work environment, and valuable experience in tourism.
- Other info: Join a dynamic team welcoming over 600,000 visitors annually.
- Why this job: Be part of an exciting team bringing Scotland's history to life for visitors.
- Qualifications: Passion for customer service and ability to thrive in a fast-paced environment.
The predicted salary is between 24000 - 30000 £ per year.
Organisation: Historic Environment Scotland
Salary: £27,740 pro-rata per annum
Location: Stirling Castle
Your role of Retail Assistant will be a fixed term position. The likely start date for this role is in August 2026.
Are you looking for a job that is both fun and unique? You’ll get an insight into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Stirling Castle.
This is an exciting opportunity to work for the lead body responsible for the historic environment in Scotland. You will be actively involved in work which supports providing the best experience for our visitors.
We are looking for someone who enjoys interacting with diverse groups of people, who has a passion for customer service and who would thrive in a fast paced and constantly changing workplace.
Stirling Castle staff pride themselves on delivering a first-class visitor service. We have welcomed over 600,000 visitors from April 2025– March 2026, visitors from many countries around the world who are all looking for a unique experience, with the anticipation that we will welcome even more visitors in 2026/27 and beyond and the retail team play a huge role in the visitor experience, with the selling of retail products to the benefit of the customer, a core part of visitor engagement.
Retail Assistant – Part Time – Stirling Castle employer: ASVA: Association of Scottish Visitor Attractions
Historic Environment Scotland is an exceptional employer, offering a unique opportunity to work at the iconic Stirling Castle, where you can immerse yourself in Scotland's rich history while providing outstanding customer service to a diverse range of visitors. With a strong focus on employee growth and a vibrant work culture, you will be part of a dedicated team that prides itself on delivering a first-class visitor experience, making every day both rewarding and enjoyable.
Contact Details:
ASVA: Association of Scottish Visitor Attractions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant – Part Time – Stirling Castle
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including ASVA: Association of Scottish Visitor Attractions, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Assistant – Part Time – Stirling Castle
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like ASVA: Association of Scottish Visitor Attractions that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at ASVA: Association of Scottish Visitor Attractions will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about ASVA: Association of Scottish Visitor Attractions and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at ASVA: Association of Scottish Visitor Attractions
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at ASVA: Association of Scottish Visitor Attractions, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at ASVA: Association of Scottish Visitor Attractions!
