Security Attendant

Organisation: National Galleries of Scotland

Salary: £27,362 per annum plus 20% shift allowance of £5,472 per annum

Location: Edinburgh

Full-time and Permanent

Plus generous benefits package

About the role

We have a fantastic opportunity for a Security Attendant to join our enthusiastic and dedicated Security team. Security Attendants are an important part of the Security & Visitor Engagement team, helping to protect the National Galleries of Scotland’s world-class collection of art and our listed buildings while ensuring visitors always have a safe and enjoyable visit. You’ll work across our four beautiful buildings in the heart of Edinburgh (the National, Portrait and Modern). You will provide a visible, and reassuring presence whilst delivering high standards of security and customer service.

This is a varied role requiring strong judgement, professionalism and the ability to respond calmly and effectively to changing situations. As part of a 24/7 operation, you will help us maintain a high-quality security service across our Galleries. You’ll monitor and respond to security and fire systems, carry out patrols, control access to restricted areas, support emergency procedures and maintain accurate records. You will also engage positively with visitors and colleagues, providing information, assistance and guidance in a professional and approachable manner.

Technology is central to the role and successful candidates must be very confident using a range of digital systems and security technology. This includes CCTV systems, alarm monitoring systems and communication tools. Strong IT skills are essential, including the ability to use MS Office software such as Word, Outlook and Teams to complete accurate handovers, incident reports and other records. Previous experience of using security systems is not mandatory as training will be given however, you should be comfortable learning new systems and following procedures accurately and consistently.

We are looking for individuals with excellent communication skills, strong attention to detail and the ability to remain focused and professional throughout both busy periods and quieter lone-working environments, including night shifts. You will be adaptable, reliable and able to follow instructions and procedures carefully whilst using your initiative to make sound decisions when required.

The Security team provide 24/7 cover, 365 days a year, working a rotating pattern of 12-hour shifts. Averaging 35 hours per week, the standard rota is made up of 2-day shifts / 2-night shifts followed by 6 days off and will include weekends, night work, Bank Holidays or Public Holidays as normal days of work. Teams also work 6 additional shifts flexibly throughout the year.

The difference you’ll make

• Supervise members of the public to ensure the safety of the collections and regulation of those failing to comply with the Gallery’s conditions of entry.
• Provide a high standard of visitor care, maintaining a professional front and being the public face of the National Galleries of Scotland.
• Welcoming visitors, answering queries and orientation.
• Staff fixed duty or access points including searching incoming baggage or containers as necessary.
• Attentively monitor fire and security alarm panels, CCTV systems and maintain accurate records.
• Ensure the safety and security of the collection by visual monitoring and operation of control room equipment.
• Be proactive in keeping up to date with our exhibitions, events and displays and engage with the public on these.
• Remain vigilant and aware of surroundings which may include standing or patrolling for long periods of time.
• Assist the public and colleagues in emergency situations.
• Supervise contractors and tradespeople.
• Patrol the galleries in silent hours and dealing effectively and calmly with situations as they arise.
• Carry out light cleaning and portering duties.
• Adhere to and enforce Health and Safety guidelines.

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

• Previous experience of working within a customer service or retail environment.
• Excellent IT skills including MS Outlook, Teams, etc.
• Confident using technology including using a range of digital systems and security technology and learning new systems.
• Ability to follow procedures accurately and consistently.
• Excellent interpersonal / communication skills (written and oral).
• Ability to use initiative and work well as part of a team.
• Flexible approach to the job and comfortable adapting to new role challenges.
• Helpful manner with colleagues and the public.

It would also be great if you have:

• Security experience.
• Knowledge and appreciation of art.
• First Aid qualification or be willing to undertake training to obtain.
• Willingness to work occasional overtime assisting at evening functions.
• Knowledge of another language (e.g. Gaelic) is desirable but not essential.
• Full driving licence.