At a Glance
- Tasks: Deliver top-notch customer service and assist with retail operations at Highland Wildlife Park.
- Company: Join the Royal Zoological Society of Scotland, a leading wildlife conservation charity.
- Benefits: Enjoy a competitive salary, 34 days leave, discounts, and access to healthcare support.
- Other info: Fixed term role for 4 months with flexible working hours and great career opportunities.
- Why this job: Be part of a mission to protect nature while gaining valuable retail experience.
- Qualifications: Standard grades in English and Maths, plus a passion for customer service.
The predicted salary is between 24804 - 24804 £ per year.
Organisation: The Royal Zoological Society of Scotland
Location: Highland Wildlife Park
The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved. Edinburgh Zoo and Highland Wildlife Park are our gateways to the natural world through which people can experience nature.
How you’ll contribute to our mission
Providing a first‑class sales and customer service experience to all visitors at RZSS Highland Wildlife Park by giving information and assistance and ensuring an environment that is engaging and well maintained.
Some of the things you’ll do
- Provide first‑class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times, meeting or exceeding our Customer Service Standards.
- Operate retail systems efficiently and effectively to sell and upsell products.
- Ensure all front‑of‑house areas and other RZSS retail outlets are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all products are displayed and merchandised as directed.
- Operate the tills efficiently and assist with the counting and recording of monies to agreed standards.
- Occasionally provide assistance in other operational areas including events, car parking and driving visitor passenger vehicles.
What we’re looking for
- Good achievement in standard grades (or equivalent), including English and Mathematics.
- Accurate numerical reasoning skills and attention to detail.
- Engaging customers empathetically to link or upsell our products.
- Experience with electronic cash tills.
- Providing first‑class customer care and service, including dealing with customer queries.
- Previous work in a range of retail activities.
What you’ll get in return
- Fixed Term for a period of 4 months, to help us cover our busy summer period.
- 24‑hour working week (may require some weekend or evening working).
- 34 days annual leave (pro‑rated for part‑time).
- Discount in both retail and catering.
- Access to a healthcare plan.
- Access to Employee Assistance Programme (EAP) that provides 24‑hour counselling and support, including health, legal, finance, wellbeing and family advice.
- Employer contributory pension scheme.
- Staff membership that gives you (and family or friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other zoos across the UK.
This role is subject to standard pre‑employment checks, including a right‑to‑work and disclosure check. The Royal Zoological Society of Scotland is an equal opportunities employer. Our policy is to recruit a diverse workforce following the guidelines of the Equality Act 2010.
Retail Sales Assistant (Fixed Term – 4 months) employer: ASVA: Association of Scottish Visitor Attractions
The Royal Zoological Society of Scotland is an exceptional employer, offering a unique opportunity to work in a vibrant environment dedicated to wildlife conservation at the Highland Wildlife Park. With a strong focus on employee wellbeing, you will enjoy generous benefits such as a competitive salary, extensive annual leave, and access to a healthcare plan, all while contributing to a mission that values and protects nature. Join a supportive team that fosters personal growth and provides engaging experiences for both staff and visitors alike.
Contact Details:
ASVA: Association of Scottish Visitor Attractions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant (Fixed Term – 4 months)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Royal Zoological Society of Scotland. Understand their mission and values, and think about how you can contribute to their vision of wildlife conservation.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing first-class service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these during your interview.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look presentable and professional. It shows that you care about the role and are serious about joining the team at Highland Wildlife Park.
✨Tip Number 4
Apply through our website! We want to see your application come through our official channels. It’s the best way to ensure it gets noticed, and you’ll be one step closer to landing that Retail Sales Assistant role!
We think you need these skills to ace Retail Sales Assistant (Fixed Term – 4 months)
Some tips for your application 🫡
Show Your Passion for Wildlife:When writing your application, let your love for wildlife and conservation shine through. We want to see that you’re not just looking for a job, but that you genuinely care about the mission of RZSS and how you can contribute to it.
Highlight Customer Service Skills:Make sure to emphasise any previous experience you have in customer service. We’re all about providing first-class experiences, so share examples of how you've gone above and beyond for customers in the past.
Be Detail-Oriented:Since attention to detail is key in this role, ensure your application is free from typos and errors. We appreciate a well-organised application that reflects your ability to maintain high standards in everything you do.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a bonus!
How to prepare for a job interview at ASVA: Association of Scottish Visitor Attractions
✨Know Your Customer Service Standards
Familiarise yourself with the customer service standards of the Royal Zoological Society of Scotland. Think about how you can demonstrate a proactive and helpful attitude during the interview. Prepare examples from your past experiences where you provided excellent customer service.
✨Showcase Your Retail Experience
Be ready to discuss your previous retail experience, especially any roles involving cash handling or using electronic tills. Highlight specific situations where you successfully upsold products or resolved customer queries, as this will show your ability to contribute to their mission.
✨Engage with Empathy
Practice engaging with others empathetically. During the interview, make sure to express your understanding of customer needs and how you would create a welcoming environment for visitors. This is key for a role that focuses on providing first-class customer care.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific scenarios, such as dealing with a difficult customer or managing stock levels. Think through these situations in advance and prepare your responses to demonstrate your problem-solving skills and attention to detail.
