At a Glance
- Tasks: Create exceptional customer experiences and drive sales growth in a dynamic retail environment.
- Company: Join OneRen, a forward-thinking company focused on customer satisfaction and team development.
- Benefits: Comprehensive training programme, competitive salary, and opportunities for career advancement.
- Other info: Inclusive workplace welcoming candidates from all backgrounds, including those with disabilities.
- Why this job: Be a key player in shaping retail experiences and leading a passionate team.
- Qualifications: Retail management experience and a calm, can-do attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Renfrewshire
We are looking for someone with previous experience in retail who holds a Management qualification (HNC in a related subject) and or related equivalent experience. You must have a calm, can-do attitude and a commitment to developing OneRen’s commercial business portfolio. The ideal candidate will be a confident communicator and a strong leader with the ability to adapt quickly and positively in a changing environment. Who will have a creative approach to the retail experience and ensures this is customer focused and reflects the overall vision of OneRen.
We’ll take care of the rest by investing in your training with a first-class programme that will give you the skills and support to thrive in your role as an important member of the management team.
Responsibilities:
- Deliver outstanding retail experiences across all venues, aligned to brand standards and visitor expectations.
- Implement clear SOPs to ensure smooth operations, compliance, and exceptional customer service.
- Drive sales growth through strong merchandising, promotions, stock control, and optimised retail processes.
- Manage staffing, budgets, financial reporting, and EPOS transactions efficiently and accurately.
- Lead retail strategy including e-commerce, pop-ups, buying plans, supplier relationships, and product development.
- Build and develop a high-performing team while collaborating across departments to maximise commercial performance.
The successful candidate will be required to undertake a Level 1 Disclosure Scotland check. Applications are welcome from candidates from all backgrounds including those with disabilities and candidates who have ‘care experience’.
Retail Manager - Create Exceptional Customer Experiences employer: ASVA: Association of Scottish Visitor Attractions
OneRen is an exceptional employer located in Renfrewshire, dedicated to fostering a supportive and dynamic work environment. We prioritise employee growth through comprehensive training programmes and encourage creativity in delivering outstanding customer experiences. Our commitment to inclusivity and collaboration ensures that every team member can thrive and contribute to our vision of excellence in retail.
Contact Details:
ASVA: Association of Scottish Visitor Attractions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Manager - Create Exceptional Customer Experiences
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry and let them know you're on the lookout for a Retail Manager role. You never know who might have the inside scoop on an opportunity that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to retail management. Think about how you can showcase your calm, can-do attitude and your creative approach to enhancing customer experiences.
✨Tip Number 3
Don’t forget to research the company! Understanding OneRen’s vision and values will help you tailor your responses during interviews and show that you’re genuinely interested in contributing to their success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re committed to investing in your training, so you’ll be set up for success right from the start.
We think you need these skills to ace Retail Manager - Create Exceptional Customer Experiences
Some tips for your application 🫡
Show Off Your Retail Experience:Make sure to highlight your previous retail experience in your application. We want to see how you've created exceptional customer experiences before, so share specific examples that showcase your skills and achievements.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. We’re looking for someone who understands our vision at OneRen, so make it clear how you fit into that picture.
Communicate Confidently:Since we value strong communication skills, ensure your application reflects this. Use clear and concise language, and don’t shy away from showing your personality. We want to get a sense of who you are!
Apply Through Our Website:For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super straightforward!
How to prepare for a job interview at ASVA: Association of Scottish Visitor Attractions
✨Know Your Retail Stuff
Make sure you brush up on your retail knowledge, especially about customer experience and merchandising. Be ready to discuss how you've previously created exceptional experiences and how you can bring that to OneRen.
✨Show Off Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you adapted to changes or challenges and how you motivated your team to achieve goals. This will show them you're the strong leader they're looking for.
✨Be Customer-Focused
Since the role is all about creating exceptional customer experiences, think of specific instances where you went above and beyond for customers. Share these stories during the interview to highlight your commitment to customer satisfaction.
✨Ask Smart Questions
Prepare thoughtful questions about OneRen's vision and retail strategy. This shows your genuine interest in the company and helps you understand how you can contribute to their goals. Plus, it makes for a great conversation starter!
