Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide admin support, manage reception, and ensure excellent customer service.
- Company: Join the National Trust for Scotland, a leader in heritage conservation.
- Benefits: Gain valuable experience, flexible hours, and a supportive team environment.
- Why this job: Make a difference while developing your skills in a dynamic setting.
- Qualifications: HND or Diploma in business admin, plus strong communication and organisation skills.
- Other info: Opportunity to work in a beautiful location with a passionate team.
The predicted salary is between 24000 - 36000 £ per year.
Organisation: The National Trust for Scotland
Location: Balnain House, 40 Huntly Street, Inverness, IV3 5HR
JOB PURPOSE Join the National Trust for Scotland and support Scotland’s Nature and Heritage. The Highlands and Islands region are seeking an enthusiastic and passionate individual to join the Administration Team based at Balnain House.
As a Receptionist and Administration Assistant you’ll be one of the first people to greet visitors to the regional office and welcome the regional team. You’ll be responsible for providing administration support to the Office Manager and the wider team based at Balnain.
We’re looking for someone who enjoys a varied and dynamic role. You’ll be expected to work with IT and finance systems, book meetings, and undertake general administration duties with efficiency and accuracy.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES Ensure all general administrative tasks are undertaken efficiently, effectively, and timeously, including (but not limited to):
Reception
Inducting staff and visitors to the building
Property correspondence (email, telephone and mail)
Filing and record‑keeping in line with data protection regulations
Facilities support (room bookings, support documentation)
Data entry of deliveries – weekly, monthly, and ad hoc
Diary management, recording meetings and appointments in diaries
Support with developing and preparing reports, and/or presentation material
Purchase ordering and coordination with suppliers
Maintaining stock control for Balnain House including First Aid box, replenishing stock as and when required
Assisting in Health and Safety compliance for the building, including the reporting of accidents and incidents, and maintenance of the property’s Safe System of Work documents
A level of flexibility is expected on occasion to meet the needs of the property.
QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE Qualifications
Essential
Qualification in business administration – HND or Diploma – or relevant experience
Experience
Essential
Intermediate level in MS packages – Word, Excel, Outlook and PowerPoint
Excellent communication skills (written and oral)
Must be diligent and accurate with an excellent eye for detail
Excellent customer care skills able to demonstrate care to staff, visitors and volunteers
Well‑developed time management and organisation skills – ability to prioritise workload
Ability to embody the Trusts’ values
Desirable
Previous experience providing administrative support to several different departments
#J-18808-Ljbffr
Receptionist/Administrator employer: ASVA: Association of Scottish Visitor Attractions
Contact Detail:
ASVA: Association of Scottish Visitor Attractions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator
✨Tip Number 1
Get to know the company! Research The National Trust for Scotland and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Receptionist/Administrator, you'll need to be on point with your verbal and written communication. Try role-playing common scenarios or even practice with friends to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees of The National Trust for Scotland on LinkedIn. They can provide insider tips and might even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Receptionist/Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background fits with the role of Receptionist/Administrator, so don’t be shy about showcasing your organisational skills and customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you embody the Trust’s values. We love seeing genuine enthusiasm, so let your personality come through while keeping it professional.
Be Clear and Concise: When filling out your application, clarity is key. We appreciate straightforward answers that get to the point. Avoid jargon and keep your language simple – we want to understand your qualifications without any confusion!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at ASVA: Association of Scottish Visitor Attractions
✨Know Your Stuff
Make sure you’re familiar with the National Trust for Scotland and its values. Research their mission and recent projects, so you can show genuine interest and align your answers with their goals during the interview.
✨Show Off Your Skills
Prepare to discuss your experience with MS Office packages, especially Word and Excel. Bring examples of how you've used these tools in previous roles, particularly in administration or customer service, to demonstrate your competence.
✨Be Ready for Scenarios
Think about common scenarios you might face as a receptionist or administrator. Prepare answers for questions like how you would handle a difficult visitor or manage conflicting priorities. This will show your problem-solving skills and ability to stay calm under pressure.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics at Balnain House or how they measure success in this role. This shows you’re engaged and serious about contributing to their mission.