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- Tasks: Lead front of house teams and ensure exceptional visitor experiences at Scone Palace.
- Company: Join the iconic Scone Palace, a 5-star visitor attraction with a vibrant atmosphere.
- Benefits: Enjoy sociable hours, a unique work environment, and opportunities for personal growth.
- Why this job: Be part of a team that creates memorable experiences for over 100,000 visitors each year.
- Qualifications: Experience in hospitality management and strong leadership skills are essential.
- Other info: Weekend work required; ideal for those passionate about customer service.
The predicted salary is between 24000 - 36000 £ per year.
Organisation: Scone Palace
Scone Palace is an iconic venue and 5 star visitor attraction, welcoming over 100,000 visitors a year. We are seeking a dedicated and experienced Seasonal Duty Manager (Visitor Operations Support Manager) to help ensure continuity is maintained between teams and ensuring every visit is extra special to exceed our visitors’ expectations. The ideal candidate will have a strong background in hospitality management or similar and be passionate about delivering excellent customer service with a great eye for detail. A good understanding of health and safety compliance and the ability to work efficiently in a busy environment and well within a team is essential.
The Palace opens to visitors between 1st April – 31st October and is open 7 days a week, therefore weekend working will be required.
Responsibilities
- Undertake Duty Manager shifts as required to support the front of house teams (Retail/Catering/Admissions)
- Maintain good communication and working relationships with all teams across the business
- Ensure high standards of presentation in all public areas
- Handle telephone calls, emails and visitor and sales enquiries
- Help ensure security of buildings and keys in conjunction with the Caretaking Team
- Overseeing the safety of staff and the general public whilst in the Palace, being available to deal with any issues that may arise, e.g. fire evacuations, Palace closures
- Use of business systems such as tills/EPOS/booking systems etc.
Qualifications
- Proven experience in a supervisory role within the hospitality industry, with a strong focus on guest services
- Excellent leadership skills
- Strong organisational skills and attention to detail
- Exceptional communication skills, both verbal and written
- Ability to work under pressure while maintaining a positive attitude
- First Aid qualification and holder of Personal Licence (alcohol licensing) would be advantageous
- Holder of IOSH/NEBOSH Health & Safety qualification or similar is desirable
- Degree in Hospitality Management or a related field is preferred but not essential
Benefits
We offer sociable working hours and the chance to work in a unique and varied business. If you’re a people person, enthusiastic about delivering an excellent customer experience, we would love to hear from you.
Duty Manager (Visitor Operations Support Manager) in Perth employer: ASVA: Association of Scottish Visitor Attractions
Contact Detail:
ASVA: Association of Scottish Visitor Attractions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager (Visitor Operations Support Manager) in Perth
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Duty Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and team management. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your passion for hospitality! When you get the chance to chat with potential employers, share your experiences and what excites you about delivering excellent customer service. Let your enthusiasm shine through!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Duty Manager (Visitor Operations Support Manager) in Perth
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through! Share specific experiences where you went above and beyond to deliver excellent customer service. We want to see that you're not just looking for a job, but that you're genuinely excited about making every visitor's experience special.
Highlight Relevant Experience: Make sure to emphasise any supervisory roles you've held in the hospitality sector. Detail your responsibilities and achievements, especially those that relate to managing teams or ensuring guest satisfaction. This will help us see how your background aligns with what we're looking for.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure to proofread for any typos or grammatical errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re proactive and keen to join our team at Scone Palace!
How to prepare for a job interview at ASVA: Association of Scottish Visitor Attractions
✨Know Your Venue
Before the interview, take some time to research Scone Palace. Familiarise yourself with its history, visitor numbers, and what makes it a unique attraction. This will not only show your enthusiasm but also help you answer questions about how you can contribute to enhancing the visitor experience.
✨Showcase Your Customer Service Skills
As a Duty Manager, delivering excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Think of specific situations that highlight your problem-solving skills and ability to handle difficult situations with grace.
✨Demonstrate Team Leadership
The role requires strong leadership skills, so be ready to discuss your experience in managing teams. Share instances where you successfully motivated your team or improved communication between departments. This will illustrate your capability to maintain good working relationships across the business.
✨Health and Safety Knowledge
Since health and safety compliance is crucial, brush up on relevant regulations and best practices. Be prepared to discuss how you've ensured safety in previous roles, and if you have any qualifications like IOSH or NEBOSH, make sure to mention them during the interview.
