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- Tasks: Be the first point of contact for people management queries and promote self-service tools.
- Company: Join the National Trust for Scotland, a leading charity dedicated to preserving heritage.
- Benefits: Gain valuable experience, flexible working options, and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your skills in HR and administration.
- Qualifications: Entry-level qualification in people management or relevant administrative experience required.
- Other info: Dynamic role with opportunities for growth and learning in a collaborative setting.
The predicted salary is between 30000 - 42000 Ā£ per year.
The job focuses on three key areas:
- It delivers a first contact/front-line āservice deskā for people management enquiries which cannot/have not been addressed through self-service products, triaging and distributing enquiries to the relevant sections/individuals within the wider People Department.
- It actively promotes the use of self-service products for managers/individuals to self-serve to address most day-to-day enquiries relating to people (volunteer + employee) life cycle matters or ad hoc issues.
- It provides general administrative support to the People Partnering Policy & Advice team (and as required, the wider People function).
What we want you to be responsible for:
- Actively promote the use of self-service products for managers/individuals to self-serve to address most day-to-day enquiries relating to people (volunteer + employee) life cycle matters or ad hoc issues. This will include, for example:
- Static online self-serve products such as the A-Z, FAQs, links to other (external) useful materials.
- Interactive online self-directed learning products.
- Learning products (ātoolbox talksā) and supporting materials that can be downloaded and used by managers/teams/individuals to increase their capability to self-serve.
- As required, participate in the development of these products.
- Face-to-face/telephone interactions to reādirect to selfāserve, or respond using scripts and FAQs, or giving lowālevel immediate advice, or direct to the relevant section/individual in the wider team.
- Identify and report āhotāspotsā (whether by topic or organisational unit) to help the Lead Consultant shape products and/or inform wider organisational development/effectiveness.
- Assessing organisational risk of situations and potential solutions with support of Lead Consultant & People Business Partners as appropriate.
- Guiding individuals and managers to the most appropriate options for resolution ā including local and informal resolution ahead of any formal processes led by the Lead Consultant & People Business Partners.
- Managing any formalised cases with rigour and pace towards a businessāacceptable outcome and ensuring all case administration is documented and up to date at any given time with support of Lead Consultant & People Business Partners.
- Identify helpdesk āhotāspotsā (whether by topic or organisational unit) to help the Lead Consultant shape products and/or inform wider organisational development/effectiveness.
The experience and skills you need to have to do this job:
- Essential:
- Entryālevel qualification in people management or administration, or demonstrable knowledge of the basic context of either volunteer management, legislation, and best practice, or employment legislation, operations, and best practice.
- Sound practitioner experience of operating in a multiāsite āserviceādeskā context, delivering āfirstālevelā advice against the full range of People matters, and ātriagingā more complex issues for escalation.
- Demonstrable sound administrative experience within a People function, including:
- Routine lifeācycle activities (from recruitment to leavers processes).
- Financial administration.
- Liaising with external suppliers/contractors.
- General administration.
- Recognised qualification(s) in administration (or related subjects).
- Experience working in a people role in the charity/notāforāprofit sector.
- Experience of Employee and Volunteer case management.
People, Partnering, Police & Advice Officer employer: ASVA: Association of Scottish Visitor Attractions
Contact Detail:
ASVA: Association of Scottish Visitor Attractions Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land People, Partnering, Police & Advice Officer
āØTip Number 1
Get to know the organisation! Research the National Trust for Scotland and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
āØTip Number 2
Practice your people skills! Since this role is all about front-line service, brush up on your communication techniques. Role-play common scenarios you might face at the service desk to feel more confident when interacting with managers and individuals.
āØTip Number 3
Network like a pro! Connect with current or former employees of the National Trust for Scotland on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. You never know who might give you a helpful insight!
āØTip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It shows initiative and gives you a chance to highlight your enthusiasm for the role right from the start.
We think you need these skills to ace People, Partnering, Police & Advice Officer
Some tips for your application š«”
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in people management and administration. We want to see how your skills align with the key areas of the role, so donāt hold back on showcasing your relevant experiences!
Showcase Your Service Desk Experience: Since this role involves delivering first-level advice and triaging enquiries, itās crucial to mention any previous experience you have in a service desk environment. We love seeing examples of how you've handled queries and provided support in the past.
Highlight Your IT Skills: Being proficient in IT is essential for this position. Make sure to list your experience with HRIS systems and any other relevant software. Weāre looking for someone who can hit the ground running, so show us what youāve got!
Apply Through Our Website: We encourage you to apply directly through our website. Itās the best way to ensure your application gets into the right hands. Plus, it shows us youāre keen on joining the National Trust for Scotland team!
How to prepare for a job interview at ASVA: Association of Scottish Visitor Attractions
āØKnow Your Stuff
Make sure you understand the key responsibilities of the People, Partnering, Police & Advice Officer role. Familiarise yourself with the National Trust for Scotland's mission and values, and think about how your experience aligns with their needs, especially in people management and administrative support.
āØShowcase Your Skills
Prepare to discuss your experience with HRIS systems and your proficiency in IT. Be ready to give examples of how you've successfully triaged enquiries or provided first-level advice in previous roles. Highlight any specific instances where you've improved processes or promoted self-service solutions.
āØPractice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to people management and administrative tasks. This will help you articulate your thoughts clearly and confidently during the actual interview.
āØAsk Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the team dynamics, ongoing projects, or how success is measured in this role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
