At a Glance
- Tasks: Lead distillery tours, deliver tastings, and provide exceptional customer service.
- Company: Join Suntory Global Spirits, a top player in the premium spirits industry.
- Benefits: Flexible part-time hours, dynamic work environment, and opportunities for growth.
- Other info: Perfect for those seeking a fun, engaging role in hospitality or tourism.
- Why this job: Be at the heart of whisky culture and share your passion with visitors worldwide.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 12 - 15 £ per hour.
The spirits industry is an exciting, dynamic and fast-paced business. Suntory Global Spirits is the third-largest premium spirits company in the world and this role offers the opportunity to be at the heart of our global business. Working within the Brand Home, representing one of the most unique Whisky brands, you will have the unique opportunity to promote Glen Garioch to visitors and industry colleagues from all over the world.
Where every day is different and with a wide variety of responsibilities ranging from tour guiding, whisky specialist to retailer, the need for a dynamic, adaptable, motivated individual is essential. Reporting directly to the Visitor Centre Manager, our Visitor Centre Assistants are responsible for delivering a world class premium brand experience that will enhance the brand image and deliver value to the business. This is a part time permanent role working an average of 12 hours over 2 days per week on an annualised contract. The role can either be every Saturday and Sunday or a mix of weekday and weekend working, with the expectation to work every second Saturday/Sunday.
ROLE RESPONSIBILITIES
- Learn the history and heritage of the distillery and be able to communicate this to visitors.
- Responsibility for service delivery through leading all distillery tours and on/offsite tastings.
- Work across all areas of the visitor centre including hosting groups, working in the retail shop and tasting bar.
- Host all levels of tours of the distillery, delivering high standards of customer service.
- Responsible for opening and closing premises.
- Assist with stock takes and counts.
- Daily banking and reconciliation.
- Administrative duties including responding to customer emails, processing of sales orders and organising the daily diary.
- Work closely with the Visitor Centre Manager to define annual goals/objectives.
- Work with the distillery operations team to ensure company operational procedures and H&S practices are adhered to rigorously.
- Ensure Visitor Centre facilities are always maintained to a high standard of cleanliness.
KEY SKILLS & COMPETENCIES
- Drive and passion for delivering excellent customer service and experience.
- Excellent communication and interpersonal skills, with a ‘can do’ attitude.
- Have good listening and questioning skills.
- Good knowledge of Microsoft Word, Excel and PowerPoint.
- Excellent oral and written skills with the ability to deliver presentations to wide and varied audiences.
QUALIFICATIONS
- Experience in presenting to a wide range of audiences.
- Awareness of Suntory Global Spirit brands and the company values.
- Charismatic, possessing the ability to educate and inspire through storytelling.
- Current Driving Licence is desirable.
- Previous experience within the hospitality, retail and/or tourism sector is desirable.
Visitor Centre Assistant in Oldmeldrum employer: ASVA: Association of Scottish Visitor Attractions
Suntory Global Spirits is an exceptional employer, offering a vibrant work culture that thrives on passion and excellence in the spirits industry. As a Visitor Centre Assistant, you will enjoy flexible working hours, opportunities for personal growth, and the chance to engage with visitors from around the globe, all while promoting the rich heritage of Glen Garioch. With a commitment to delivering a world-class experience, you'll be part of a dynamic team that values your contributions and fosters a supportive environment.
Contact Details:
ASVA: Association of Scottish Visitor Attractions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Centre Assistant in Oldmeldrum
✨Tip Number 1
Get to know the company inside out! Research Suntory Global Spirits and Glen Garioch, so you can chat confidently about their history and values during your interview. This shows you're genuinely interested and ready to represent the brand.
✨Tip Number 2
Practice your storytelling skills! Since you'll be leading tours and engaging with visitors, being able to tell a captivating story about the distillery will set you apart. Try rehearsing with friends or family to get comfortable.
✨Tip Number 3
Show off your customer service skills! Think of examples from past experiences where you went above and beyond for a customer. Be ready to share these stories in your interview to demonstrate your passion for delivering excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and know how to navigate the digital world, which is key in today’s job market.
We think you need these skills to ace Visitor Centre Assistant in Oldmeldrum
Some tips for your application 🫡
Show Your Passion for Spirits:Let us see your enthusiasm for the spirits industry in your application! Share any experiences or knowledge you have about whisky, especially Glen Garioch, to show that you're genuinely interested in the role.
Highlight Your Customer Service Skills:We want to know how you excel in delivering top-notch customer service. Use examples from your past roles to demonstrate your ability to engage with visitors and create memorable experiences.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at ASVA: Association of Scottish Visitor Attractions
✨Know Your Whisky
Make sure you brush up on the history and heritage of Glen Garioch. Being able to share interesting stories and facts about the distillery will not only impress your interviewers but also show your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about how you can demonstrate your 'can do' attitude and how you’ve handled challenging situations with grace.
✨Practice Your Presentation Skills
Since you'll be leading tours and tastings, practice presenting in front of friends or family. Focus on your communication style and ensure you can engage a variety of audiences, as this is key for the role.
✨Be Ready for Practical Scenarios
Expect some situational questions during the interview. Prepare to discuss how you would handle specific tasks like managing a busy retail shop or conducting a tasting session, showcasing your adaptability and problem-solving skills.
