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- Tasks: Supervise visitor services and ensure an exceptional food and beverage experience.
- Company: Join the National Trust for Scotland, a leader in heritage conservation.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Dynamic role with a focus on community engagement and sustainability.
- Why this job: Be the face of the Trust, making a real impact on visitor experiences.
- Qualifications: Experience in customer service and team management is a plus.
The predicted salary is between 31055 - 31055 £ per year.
Organisation: The National Trust for Scotland
Salary: £31,055 pro‑rata, per annum
JOB PURPOSE
To provide operational delivery of the visitor experience and supervision in the Food & Beverage department at the Stables Café, Dairy and on‑site Events in line with the Trust’s policies. Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable. The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and with delegated responsibility for catering duty management. The role is often the face of the Trust to visitors, directly influencing public perceptions of the Trust and contributing to the development and maintenance of the property’s reputation.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
- Supervising/undertaking the day‑to‑day operation of the property and environs to ensure an excellent customer/visitor experience.
- Catering Operation - Lead with menu development and the preparation and presentation of a high‑quality food and drink offer. Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record‑keeping. Assist with food‑led events throughout the year to support overall business goals.
- Visitor Experience - Offer excellent customer service and ensure all members of the team do the same. Support property‑wide targets for completion of visitor surveys to understand more about our visitors.
- Duty Management - Act as one of the duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor area, addressing issues and emergency procedures, and providing relief cover as required.
- Line Management of Visitor Services Assistants - Duty management responsibility including opening and closing of all on‑site facilities. Recruit, induct, develop and manage all visitor services employees, ensuring they understand role responsibilities and are equipped to fulfil them to the required standards. Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through induction, training, task‑setting and coaching on front and back of house.
- Ensure the property’s social media is managed to generate interest and help drive visitor engagement. Support informal learning and community engagement/outreach activity.
- Security of the property. Ensure the completion of cash/till reconciliation, week‑end reports and banking and cash handling processes.
- Health & Safety, emergency and environmental procedures. Deputise for the Visitor Services Manager / Operations Manager on‑site and off‑site as required.
- Ensure the team feels valued, respected, motivated and supported. Work closely with other managers across the property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spend and support overall property targets.
- Instil a Health & Safety culture across the property, ensuring the team works within the property’s ‘Safe System of Work’ to reduce the risk of incidents and accidents to volunteers, employees and visitors.
Visitor Services Supervisor – Food & Beverage in Musselburgh employer: ASVA: Association of Scottish Visitor Attractions
Contact Detail:
ASVA: Association of Scottish Visitor Attractions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Supervisor – Food & Beverage in Musselburgh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at The National Trust for Scotland. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for visitor services and food & beverage shine through. Share your ideas on enhancing visitor experiences and how you’d tackle challenges in the role.
✨Tip Number 3
Prepare for situational questions! Think about scenarios you might face as a Visitor Services Supervisor and how you’d handle them. This shows you’re ready to jump into action and manage the team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the StudySmarter community and the amazing work we do.
We think you need these skills to ace Visitor Services Supervisor – Food & Beverage in Musselburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Visitor Services Supervisor role. Highlight any previous experience in food and beverage management, customer service, or team supervision to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about visitor services and how you can contribute to enhancing the visitor experience at the Stables Café. Be genuine and let your personality come through!
Showcase Your Leadership Skills: Since this role involves supervising a team, make sure to highlight any leadership experiences you have. Whether it’s managing a team or leading a project, we want to see how you motivate and support others to achieve great results.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ASVA: Association of Scottish Visitor Attractions
✨Know the Trust Inside Out
Before your interview, make sure you research The National Trust for Scotland thoroughly. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Showcase Your Customer Service Skills
As a Visitor Services Supervisor, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight how you handled difficult situations and ensured a positive experience for visitors.
✨Demonstrate Leadership Qualities
You’ll be supervising a team, so it’s important to showcase your leadership skills. Think of specific instances where you’ve successfully managed a team or project. Discuss how you motivate others, handle conflicts, and ensure everyone is working towards common goals.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. For example, how would you handle a busy day at the café with long queues? Practise your responses to these types of questions, focusing on your ability to remain calm under pressure and deliver excellent service.