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- Tasks: Lead a team to create unforgettable visitor experiences at Culzean Castle.
- Company: Heritage conservation organisation dedicated to preserving history.
- Benefits: Competitive pay, engaging work environment, and opportunities for personal growth.
- Why this job: Be part of a team that brings history to life for visitors.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Active role with opportunities to engage in physical activities during tours.
The predicted salary is between 30000 - 42000 £ per year.
A heritage conservation organization in Maybole seeks a Visitor Services Supervisor. The role focuses on ensuring quality visitor experiences at Culzean Castle by leading a team and managing operations. Candidates should have strong leadership skills, a commitment to customer service, and the ability to engage visitors in a historical setting. The role includes physical activity, standing, and walking during tours. The ideal applicant will model excellent standards of visitor care and support their team effectively.
Castle Visitor Services Lead — People & Guest Experience in Maybole employer: ASVA: Association of Scottish Visitor Attractions
Contact Detail:
ASVA: Association of Scottish Visitor Attractions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Castle Visitor Services Lead — People & Guest Experience in Maybole
✨Tip Number 1
Get to know the organisation! Research the heritage conservation sector and understand what makes Culzean Castle special. This will help you connect with the interviewers and show your genuine interest in enhancing visitor experiences.
✨Tip Number 2
Show off your leadership skills! Prepare examples of how you've successfully led a team in the past, especially in customer service roles. We want to see how you can inspire and support your team to deliver top-notch visitor care.
✨Tip Number 3
Engage with the history! Think about how you can make historical content exciting for visitors. Bring ideas to the table on how to engage guests during tours, as this will demonstrate your creativity and passion for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on the chance to join our team!
We think you need these skills to ace Castle Visitor Services Lead — People & Guest Experience in Maybole
Some tips for your application 🫡
Show Your Passion for Heritage: When writing your application, let your love for history and heritage shine through. We want to see how your enthusiasm for visitor experiences aligns with our mission at Culzean Castle.
Highlight Your Leadership Skills: Make sure to showcase any previous experience leading a team or managing operations. We’re looking for someone who can inspire and support their team while ensuring top-notch visitor care.
Emphasise Customer Service Experience: Since this role is all about engaging visitors, share examples of how you've provided excellent customer service in the past. We want to know how you’ve gone above and beyond to create memorable experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us at Culzean Castle.
How to prepare for a job interview at ASVA: Association of Scottish Visitor Attractions
✨Know Your Castle
Familiarise yourself with the history and significance of Culzean Castle. Being able to discuss its heritage and share interesting facts will show your passion for the role and help you engage with visitors.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or resolved conflicts, as this will demonstrate your capability to manage operations effectively.
✨Customer Service is Key
Be ready to discuss your approach to customer service. Share experiences where you went above and beyond to ensure a positive visitor experience, as this aligns perfectly with the expectations of the role.
✨Get Active and Engaged
Since the role involves physical activity, be prepared to talk about your comfort with standing and walking during tours. You might even want to mention any previous roles that required similar physical engagement to show you're up for the task.
