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- Tasks: Deliver top-notch visitor care and ensure smooth operations at our stunning site.
- Company: Join the National Trust for Scotland, a leader in heritage conservation.
- Benefits: Earn £12.60 per hour with opportunities for personal growth and development.
- Why this job: Be part of a team that creates memorable experiences for visitors every day.
- Qualifications: Friendly attitude and a passion for customer service are essential.
- Other info: Enjoy a vibrant work environment with a focus on teamwork and community.
The predicted salary is between 12 - 16 £ per hour.
Organisation: The National Trust for Scotland
Salary: £12.60 per hour
Location: Broughton House
Job Purpose
To maximise visitors’ enjoyment at National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure. Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, Catering and Events activities making the property the best possible place to visit and work.
Key Responsibilities and Accountabilities
- To provide a consistently high standard of visitor care at all times.
- Welcoming visitors to the site and processing their admission or retail purchase in a friendly, efficient and knowledgeable manner.
- Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
- Welcoming International visitors and aiding with specific needs.
- Welcoming groups in an efficient and warm manner.
- Answering visitors’ queries about the site and the local area.
- Providing information about the site, its history, contents, offers and merchandise.
- Promoting National Trust for Scotland brand to include our Membership scheme, guidebooks, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
- To maintain excellent standards of site and personal presentation at all times.
- The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.
- Ensuring site is ready to open and welcome visitors by the set opening time.
- Wearing correct uniform, name badges, or PPE as required.
- Reporting all instances of damage and wear and tear issues promptly to your line manager.
- Working in harmony with other departments; gardening, grounds maintenance and site repair employees/contractors.
Visitor Services Assistant in Manchester employer: ASVA: Association of Scottish Visitor Attractions
Contact Detail:
ASVA: Association of Scottish Visitor Attractions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Assistant in Manchester
✨Tip Number 1
Get to know the National Trust for Scotland inside out! Familiarise yourself with their history, values, and current projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your visitor care skills! Role-play scenarios where you welcome different types of visitors, including those with special needs. This will help you feel confident and ready to provide that top-notch service they’re looking for.
✨Tip Number 3
Don’t just wait for the interview; network! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. It’s a great way to get insider info and make a good impression.
✨Tip Number 4
Apply through our website! We want to see your application, and it’s the best way to ensure it gets noticed. Plus, you’ll find all the latest opportunities there, so keep checking back!
We think you need these skills to ace Visitor Services Assistant in Manchester
Some tips for your application 🫡
Show Your Passion for Visitor Care: When writing your application, let us see your enthusiasm for providing top-notch visitor care. Share any relevant experiences where you’ve gone above and beyond to make someone's day better – it really helps us picture you in the role!
Be Friendly and Approachable: Use a warm and friendly tone in your application. We want to know that you can create a welcoming atmosphere for our visitors. A little personality goes a long way, so don’t be afraid to let yours shine through!
Highlight Your Teamwork Skills: Since you'll be working closely with other departments, mention any past experiences where you collaborated effectively with others. We love seeing how you can contribute to a harmonious work environment!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at ASVA: Association of Scottish Visitor Attractions
✨Know the National Trust for Scotland
Before your interview, do some homework on the National Trust for Scotland. Familiarise yourself with their mission, values, and the specific site you'll be working at. This will help you demonstrate your genuine interest in the role and show that you're aligned with their goals.
✨Showcase Your Customer Service Skills
As a Visitor Services Assistant, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can relate these experiences to welcoming visitors, handling queries, and promoting memberships.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a difficult visitor or managing a busy admissions desk. Practice your responses to these scenarios, focusing on how you'd maintain a high standard of service while ensuring safety and efficiency.
✨Dress the Part
First impressions matter! Make sure you dress smartly and appropriately for the interview. While you won't need to wear a uniform, looking presentable shows that you understand the importance of personal presentation in the role.
