At a Glance
- Tasks: Deliver exceptional customer service and create a memorable experience for visitors at Castle Fraser.
- Company: Join the National Trust for Scotland, preserving heritage while engaging with the community.
- Benefits: Flexible hours, team environment, and opportunities to develop customer service skills.
- Other info: Perfect for those who love history and enjoy working with people of all ages.
- Why this job: Be part of a passionate team making a difference in visitor experiences and promoting Scottish culture.
- Qualifications: Great communication skills, teamwork spirit, and a willingness to learn about food service.
The predicted salary is between 20000 - 25000 € per year.
Organisation: The National Trust for Scotland
JOB PURPOSE
We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at Castle Fraser. Castle Fraser is a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and be able to maximise opportunities to generate income. We’re also looking for team workers who can use their own initiative and are driven to make a difference. This role is about creating a 5‑star visitor experience and providing outstanding customer service.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
- Provide a consistently high standard of visitor care at all times.
- Welcoming all visitors to the site and processing catering purchases in a friendly, efficient and knowledgeable manner; supporting visitors with special needs or impairments and delivering service in accordance with the Equality Act.
- Answer visitors’ queries about the catering offer, deals, seating and ingredients.
- Check how visitors are enjoying their catering experience and enquire whether all their needs are met.
- Consistently present high‑quality plating of food.
- Promote the National Trust for Scotland and the benefits of membership.
- Maintain excellent standards of site and personal presentation at all times.
- Perform general ongoing operational cleaning of all areas as necessary.
- Wear correct uniform, name badges or PPE as required.
SCOPE OF JOB
- Customer Service: Regular interaction with members of the public of all ages and abilities.
- Teamwork: Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation.
- Sales, stock and financial processes: Help achieve sales targets and membership recruitment targets. Operate tills and share end‑of‑day cash reconciliation duties, as appointed by Visitor Services Supervisor.
- Tools/equipment and cleaning chemicals: Occasional user of cleaning chemicals. Expected to become familiar with and comply with the property’s Health and Safety policies or ‘Safe Systems of Work’.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
- Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
- Ability to be flexible and adapt working patterns and tasks to meet day‑to‑day variations in property needs.
- Ability to adjust pace to match customer flow without compromising quality of service.
- Excellent front‑of‑house persona – warm, welcoming, patient and understanding.
- Excellent selling skills.
- Ability to do basic cooking or willingness to learn.
- Genuine belief in the value of good customer service.
- Ability to be proactive and to take the initiative.
DESIRABLE QUALIFICATIONS
- Access to own transport.
- Basic Food Hygiene Qualification.
- Demonstrable experience in sales with experience of EPOS systems and cash handling/reconciliation.
The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.
Visitor Services Assistant – Food & Beverage in Inverurie employer: ASVA: Association of Scottish Visitor Attractions
The National Trust for Scotland offers a vibrant and supportive work environment at Castle Fraser, where employees are encouraged to deliver exceptional customer experiences while embracing the rich heritage of Scotland. With a strong focus on teamwork, personal development, and flexible working patterns, staff can thrive in their roles and contribute to the success of the organisation. Additionally, employees benefit from engaging with a diverse range of visitors and the opportunity to promote the values of membership within a stunning historical setting.
Contact Detail:
ASVA: Association of Scottish Visitor Attractions Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Services Assistant – Food & Beverage in Inverurie
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the National Trust for Scotland. Understand their values and mission, especially around customer service and visitor experience. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering outstanding customer experiences, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your passion for great service.
✨Tip Number 3
Show off your teamwork spirit! The job requires working closely with colleagues and volunteers, so be prepared to discuss how you’ve successfully collaborated in previous roles. Highlight your ability to adapt and support others to create a smooth operation.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for joining the National Trust for Scotland team.
We think you need these skills to ace Visitor Services Assistant – Food & Beverage in Inverurie
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for customer service right from the start! In your application, share why you love creating great experiences for visitors and how you can bring that passion to Castle Fraser.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant skills and experiences. We want to know how your background aligns with the role of Visitor Services Assistant, so don’t hold back on those details!
Be Personable:Since this role is all about interaction, let your personality shine through in your writing. Use a friendly tone and show us that you’re approachable and ready to engage with visitors of all ages.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at ASVA: Association of Scottish Visitor Attractions
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. The role is all about providing a 5-star experience, so be ready to discuss how you've handled customer queries or complaints in the past. Think of specific examples that showcase your warm and welcoming persona.
✨Show Your Team Spirit
This position requires teamwork, so be prepared to talk about your experiences working in a team. Share stories where you collaborated with others to achieve a common goal, and highlight how you can adapt to different roles within a team setting.
✨Demonstrate Your Passion for Food & Beverage
Since this role involves food and beverage service, it’s a good idea to express your enthusiasm for the industry. If you have any cooking experience or a willingness to learn, mention it! Discussing your favourite dishes or dining experiences can also show your genuine interest.
✨Be Ready for Practical Questions
Expect some practical questions related to the job, like how you would handle a busy service period or how you'd ensure high standards of cleanliness. Think through these scenarios beforehand and be ready to demonstrate your problem-solving skills and ability to maintain quality under pressure.
