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- Tasks: Welcome visitors and ensure a fantastic experience at Culloden Battlefield.
- Company: Join the National Trust for Scotland and be part of a passionate team.
- Benefits: Gain valuable experience, develop skills, and work in a stunning historical setting.
- Why this job: Be an ambassador for history while providing excellent customer service.
- Qualifications: Team player with great communication skills and a passion for customer service.
- Other info: Flexible hours, including weekends, with opportunities for personal development.
The predicted salary is between 1200 - 1800 £ per month.
Organisation: The National Trust for Scotland
JOB PURPOSE
As a front-line member of the Culloden team your job is to give an amazing welcome and tell the story of this iconic site. You will be responsible for welcoming our visitors to the site and making sure that they are greeted and maintain parking facilities. You will be part of our Visit Scotland 5-star team acting as an ambassador for the site and the National Trust for Scotland.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
- To provide excellent customer service.
- Be responsible and proactive.
- Ensuring all day-to-day tasks are completed including responding to customer enquiries, maintaining car park machines, and keeping our facilities clean from litter.
- Working with the Visitor Services Manager (Welcome) to deliver an excellent visitor experience from arrival to departure.
- Cash handling duties including emptying of car park machines.
- Ensuring cash is handled accurately.
- To ensure perpetually high levels of accuracy are maintained for all transactions and data recording.
- To actively drive-up selling opportunities through strong product knowledge and excellent customer service to maximise sales of admission tickets, membership and donations.
- Be able to take responsibility for your own development and learning.
- Answer basic questions about operating hours.
- Have a flexible approach to working hours and days including working weekends and Bank Holidays as appropriate.
- To work across departments when necessary, supporting the wider Culloden Cluster team.
- To develop a working knowledge of the history of the site and being able to relate that to visitors in a friendly and engaging way.
- To provide consistently excellent customer service when dealing with high volumes of customers.
- Adhering to the property’s quality standards including wearing of uniform.
- Ensuring health, safety and welfare of property staff, volunteers, and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines.
- This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Experience
Essential- Ability to work within a team or independently, with minimal supervision to a high and safe standard.
- Ability to be flexible, to adapt working patterns and tasks to meet day-to-day variations in property needs.
- Ability to adjust pace to match customer flow without compromising quality of service.
- Excellent front of house persona – warm, welcoming, patient and understanding.
- Willingness to work outside in all weather conditions.
- Genuine belief in the value of good customer service.
- Excellent interpersonal and communication skills.
- Demonstrable time management skills and the ability to prioritise.
- Ability to be proactive and to take the initiative.
- Previous cash handling experience.
- Foreign language skills.
- Historical knowledge of the site and area.
- Previous experience in museum, tourism or equivalent sector.
Visitor Services Assistant – Car Parking/Welcome in Inverness employer: ASVA: Association of Scottish Visitor Attractions
Contact Detail:
ASVA: Association of Scottish Visitor Attractions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Assistant – Car Parking/Welcome in Inverness
✨Tip Number 1
Get to know the site inside out! Familiarise yourself with the history of Culloden and the National Trust for Scotland. This way, when you chat with visitors, you can share engaging stories that make their experience memorable.
✨Tip Number 2
Practice your customer service skills! Whether it’s role-playing with friends or volunteering, the more you interact with people, the better you'll get at making them feel welcome and valued.
✨Tip Number 3
Be proactive! If you see a visitor looking confused or needing help, don’t wait for them to ask. Approach them with a smile and offer assistance – it shows you care and enhances their experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at the National Trust for Scotland.
We think you need these skills to ace Visitor Services Assistant – Car Parking/Welcome in Inverness
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love providing excellent customer service. Share any experiences where you've gone above and beyond to help someone out. We want to see that warm, welcoming vibe in your words!
Highlight Your Flexibility: This role requires a flexible approach, so make sure to mention any times you've adapted to changing situations or worked varied hours. We appreciate candidates who can adjust their pace to match customer flow while keeping the quality of service high.
Demonstrate Team Spirit: We’re all about teamwork here at the National Trust for Scotland. In your application, share examples of how you've successfully worked within a team or independently. Show us that you can collaborate and contribute to a positive working environment!
Keep It Professional Yet Friendly: While we want to see your personality shine through, remember to keep your application professional. Use a friendly tone, but ensure your language is clear and concise. And don’t forget to apply through our website – it’s the best way to get your foot in the door!
How to prepare for a job interview at ASVA: Association of Scottish Visitor Attractions
✨Know Your History
Familiarise yourself with the history of Culloden Battlefield. Being able to share interesting facts and stories will not only impress your interviewers but also show your genuine interest in the role and the site.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went above and beyond for a visitor, as this role is all about creating a welcoming atmosphere.
✨Demonstrate Flexibility
Be ready to discuss how you can adapt to changing situations, especially during busy periods. Highlight any previous roles where you had to adjust your approach based on customer flow or team needs.
✨Practice Cash Handling Scenarios
Since cash handling is part of the job, brush up on your skills and be prepared to answer questions about how you would manage transactions accurately. You might even want to practice a mock scenario to feel more confident.